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1.

INTRODUCTION
This section should introduce and discuss the goals and objectives of the
Stakeholder Management Strategy for the business.

2. IDENTIFY STAKEHOLDERS

This section should discuss the methodology the team will use to identify
stakeholders and how stakeholders are defined. It is imperative that all
stakeholders are identified regardless of how major or minor they are. This is
because they will be categorized after they’re identified. Great care and effort
should be dedicated to this step of the Stakeholder Management Strategy.

The following criteria will be used to determine if an individual will be included as a


stakeholder:
1) Will the person or their organization be directly or indirectly affected by the
business?
2) Does the person or their organization hold a position from which they can
influence the business?
3) Does the person have an impact on the business’s resources (material, personnel,
funding)?
4) Does the person or their organization have any special skills or capabilities the
business will require?
5) Does the person potentially benefit from the business or are they in a position to
resist any change in the business?
Any individual who meets one or more of the above criteria will be identified as a
stakeholder. Stakeholders from the same organization will be grouped in order to
simplify communication and stakeholder management.
3. STAKEHOLDER ANALYSIS

This section describes how we will analyze list of identified stakeholders. This
discussion should include how stakeholders will be categorized or grouped as well
as the level of impact they may have based on their power, influence, and
involvement in the business. There are several tools and techniques that can be
used to help quantify stakeholders. A description of these tools and techniques
should also be included in this section.

The purpose of this analysis is to determine the stakeholders’ level of power or


influence, plan the management approach for each stakeholder, and to determine
the appropriate levels of communication and participation each stakeholder will
have on the business.
The Mendelow’s Matrix is the perfect tool for this, categorizing business stakeholders
after the power and interest they hold:

 High power – high interest: These are key stakeholders, so manage


them closely and involve them early on in the decision-making
process.

 High power – low interest: The “delayed bombs”. They might have a
low interest at the moment, but this can change if the business
deviates from its course. Keep them satisfied, but not busy. Briefs and
memos should work so they’re aware of the business’s overall
direction.
 Low power – high interest: The “cheerleaders”. Or the ones who root
for the business on the sidelines, despite their low level of power. This
makes them powerful allies, so keep them informed about all the major
updates and invite them to help with the business details.

 Low power – low interest: Don’t spend too much time with them, but
still monitor their behavior.

Manage closely, Keep satisfied, Keep informed, and Monitor are the


desired courses of action to engage with each stakeholder, which will be
useful in the next phase of the stakeholder management plan. But for now,
there’s still one last thing to do at this phase.

The stakeholder analysis should end up in the following stakeholder


register

Stakeholders Register

stakeholder Involvement areas Power Interest


S.No
Name in the Business (H/L) H/L
       
       
       

4. DEVELOP A STAKEHOLDER COMMUNICATION PLAN

With the stakeholder register in place, you need to engage appropriately


with stakeholders based on their level of influence.The stakeholder
communication plan should include owners, communication channels,
and frequency.

Stakeholders Communication Plan


Engagement action (manage
Stakeholder Channe
S.No closely/keep Informed/Keep owner Frequency
Name l
Satisfied/Monitor)
           
           
           

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