MDC Orientation

Answer: Yes
Goal Setting
Answer: I think I still need to improve my skills like being sociable with other people and my
skills in my passion in daily life for me to attain my goals in the near future.
Discussions
Answers: Pili nalang kayo dyan
- The Pencil symbolizes the things that we do intentionally and unintentionally in life. What you
wrote using that pencil cannot be executed. We tend to do things without even thinking about the
possible outcome and consequences. Sometimes, we make mistakes and failure but those things
are inevitable. No matter what kind of mistakes you have done. You must not stop writing your
own story.
-The pencil represents us that we are different races but t=at the end of the day we are one. We
need to focus on setting our goal and help other people to make them reach their dreams. We do
not have to surrender just focus and keep fighting in life.
-The parable is a representation of what we are as a person. At the start we may feel pain and
pressure because of our mistakes but then what is always important is what we can be and what
we can do in the future. We must always leave our mark so we have something to look onto
when we are far ahead of our career or our future.
"a ha!" Moments
Answer: Yes
Quizzes:
You have 1 attempts to pass this quiz with 70%.
#1
Students are required to post a reply and a response per discussion in order to earn the 5 points.
Each post must be a minimum of ________words and maximum of _______. If the minimum
criteria are not met per discussion, no points will be earned.
A. 20,50
B. 50,80

✓ C. 50,150
D. 150,50
E. 20,150
#2
How many points do you receive for each skill builder you submit?
A. 10
B. 15

✓ C. 5
E. 8
#3
You have __________ attempts to pass each quiz with a passing grade of _________%.
A. 1, 70%
B. 1, 60%
C. 2, 60%

✓ D. 2,70%
E. 2,65%
#4
What activity should you start each module with?
A. "a ha!" Moment
B. Discussions

✓ C. Overview
D. Seminar
E. Quiz
#5
What should you do while reviewing the seminars?
A. Skip through the knowledge you already know.

✓ B. Take notes
C. Have the volume down
D. Both B and C
E. None of the above
#6
The topics and activities in MDC are designed to inspire you to deliver service excellence by
developing the:
A. American Hospitality Academy
B. American Hotel Association

✓ C. Amazing Hospitality Attitude

D. Amazing Hotel Authority
E. None of the above
#7
There are __________ MDC modules.
A. 14
B. 7
C. 5
D. 8

✓ E. 10
#8
Each module can contain which activities?
A. Overview
B. Seminar and Quizzes
C. Discussions
D. Skill Builders

✓ E. All the above

#9
What does MDC stand for?
A. Managing Diversity in a Global Workforce
B. Managing Leaders in a Diverse Workforce

✓ C. Managing Diversity in a Multicultural Workplace

D. Both B and C
E. None of the above
#10
The final examination covers what modules?
A. Modules 1-5
B. Modules 1-8

✓ C. Modules 6-10
D. Modules 4-8
E. Modules 5-7
#11
Students must have a minimum grade of _________% to earn the MDC certificate from AHA.
A. 60%
B. 65%

✓C. 70%
D. 75%
E. None of the above
MODULE 1:
Overview
Answer: Yes
Seminars
Answer: Yes
Skill Builders
Answer: A leader must have wide knowledge on how to work with his or her companion. A
leader should be the role model of his or her fellowmen. A leader should take good care of his or
her companion.
Discussions
Answers: Pili nalang kayo dyan
- We expect others to be like us because it is the human nature to see what they wanted to
see and compare what we can do to others. We do it because we think that we can be above
others if we are somewhat more critical on the differences with other people. We are more
comfortable to people who are similar to us because we can understand each other. We can
actually learn from them and use it to our advantage. As 21st century leader, we can overcome
this by using it as an advantage and promote equality despite of being comfortable with
something similar to us. We must acknowledge the differences so we can be a wise leader and an
innovative one.
- Why are we more comfortable with people who are similar to us? We expect that
someone who sees a lot of our interests will like us. As a result, if we assume others like us, we
are more likely to like them.
- Because if we expected that we’re the same, I think we don’t have to do anything or have
a hard time getting to know them. You just can show your true self with the people around you
and not having second thoughts to do something because they are not a hinder when it comes to
the things you want to do and not being judge by them. By overcoming this, we need to put in
our mind that, things will change as long as we can communicate and understand one another.
- We naturally expect others to be like us because we want a group of people who will
understand our specific attitude from others. We are comfortable with people who are similar to
us because you will also find them to have a personal interest like yours. Is it fun to have a friend
who has the same craziness you have and understand each other. As 21st century global leaders,
we can overcome this by giving everyone a chance to let the people who they really are. The
uniqueness of every body will also help us to become a person.
"a ha!" Moments
Answer: Yes
Quizzes
You have 1 attempts to pass this quiz with 70%.
#1
Dimensions of Diversity include all of the following except:
A. Age and race

✓ B. Attitude and personality

C. Educational background and income
D. Parental status and work experience
E. Religious beliefs and ethnicity
#2
Which one of the statement(s) below is a benefit of cultural diversity in the workforce?
A. Culturally diverse corporations tend to appeal to a wider range of customers and so can
expand their business base faster.
B. Diverse group of employees are perceived to be more creative and efficient in problem
solving as compared to a homogenous group.
C. Cultural diversity increases adaptability and flexibility of an organization to environmental
changes.
D. A and C

✓E. All the above

#3
Which lodging company was ranked #1 by Forbes Magazine as the top company for minorities?
A. Hyatt
B. Marriott

✓ C. Wyndham
D. Hilton
E. Shangri La
#4
What has been the greatest influence in the 21st Century on the development of management
skills and practices deemed essential for someone to become an effective manager?
A. Technology
B. Cultural diverse workforce
C. Globalization

✓ D. A and B
E. B and C
#5
What are the four primary functions of management?

✓A. Planning , Motivating, Directing , Organizing

B. Planning , Motivating, Directing , Organizing
C. Motivating, Controlling, Directing, Training
D. Motivating, Planning, Controlling, Training
E. All the above
#6
The ultimate goal of diversity management is to:
A. Create a positive work environment
B. Build consensus among employees
C. Reduce turnover

✓ D. Create a high performance multicultural team

E. C and D
#7
A manager�s __________________ and _______________in the workplace determine how
cultural diversity is viewed and handled.
A. Background and customs
B. Language and actions

✓C. Attitude and actions

D. Attitude and language
E. Background and actions
#8
Effective global leaders manage diversity by doing all of the following except:

✓ A. Learning how to lead on the outside first and create an exclusive multicultural environment

B. Becoming more �other centered� and �inclusive� rather than �self-centered� and
�exclusive� in our thinking and behavior and model this in the workplace.
C. Creating a positive, open, accepting, respectful work environment where sharing and
contributing is valued.
D. Rewarding compassionate, caring, consensus-building, collaborative, problem-solving
behavior.
E. Creating opportunities for employees to share their culture and celebrate it, in a way that has a
positive impact on your team and organization.
#9
The management approach taken by AHA for this course is:
A. Multi-Cultural

✓ B. People � Centered
C. Leadership � Centered
D. A and B
E. All the above
#10
Leadership Guru, Peter Drucker once said that �The only thing that differentiates one business
from another in any given field is the quality of its ________________________ on all levels."
A. Training
B. Multicultural teams

✓ C. Management
D. A and B
E. All the above
MODULE 2:
Overview
Answer: Yes
Seminars
Answer: Yes
Skill Builders
Answer: I take the side of the global leaders they pursue to do the right things instead of waiting
for further instructions. As a future leader i'll make them as a inspiration to do good will on the
path of success.
Discussion
Answers: Pili nalang kayo dyan
- Definitely yes, because without credit means you are willing to help those people who are in
need. As they said, what comes around, goes around. Even though there is no credit when you
are serving others, you must not worry because there is always an unexpected return to you.
- Honestly, yes. Helping someone without getting any credit is good 'cause its a help coming
from your heart. You should always share your blessings to everyone in need without hoping or
without getting any credit.
- Definitely yes. Helping others means sharing the blessing you received from above. I always
feel happy when I helped someone in need even if it was in a simple way. We should not expect
them to give back once we did something good, its enough that we helped as much as we can.
Serve others without expecting to be served
"a ha!" Moments
Answer: Yes
Quizzes:
You have 1 attempts to pass this quiz with 70%.

#1
What does AHA mean when it refers to the word leadership?

A. Leadership is a verb not a noun

B. Leadership is noun and not a verb
C. Leadership is action and defined by what you do and not your position
D. Leadership is defined by your position
 ✓E. A and C
#2
Genuine Leadership or leadership with a little �I� is shown through the following:

A. Your title and attitude

B. Your personality and background
✓ C. Your everyday interactions with people and your influence
D. A and B
E. All the above
#3
The leaders most admired by their people do the following:

A. Pull their team up

B. Lead by inspiring
C. Order a common vision
D. Push their team down
✓ E. A and B
#4
By simple definition � leadership with or without a title means:

A. Focusing on systems and processes

B. Motivating your team
C. Achieving peak performance
D. Building consensus
✓ E. Influencing others to follow
#5
Which of the following is NOT a characteristic of leader?

A. Leaders win followers

 ✓B. Leaders take credit
C. Leaders create teams
D. Leaders take responsibility
E. Leaders persuade
#6
Kouzes and Posner, authors of the bestselling leadership book titled The Leadership Challenge
stated this about leadership: In the past 15-20 years, the ______________has not changed but the
______________has and in some cases, changed dramatically.

A. Content, management
B. Context, content
✓ C. Content, Context
D. Leadership, management
E. None of the above
#7
What is the main leadership premise in today�s globally connected world?

A. The computer network makes things happen.

✓ B. The human network makes things happen.
C. The global network makes things happen.
D. All the above
E. None of the above
#8
Which of the following set of traits were not listed in the top 20 characteristics of leaders
according surveys conducted by Kouzes and Posner in their book titled: The Leadership
Challenge.

A. Visionary, competent, intelligent, fair

✓ B. Closed minded, driven, dependent, competitive
C. Courageous, caring, mature, loyal
D. Honest, inspiring, independent, cooperative
E. A and C
#9
Which of the traits in the list was named as the top trait people look for in their leaders?
A. Insipring
B. Competent
C. Visionary
D. Broad minded
 ✓E. Honest
#10
Complete the following quote by leadership expert, John Maxwell: If you can become the leader
you ought to be on the ______________, you will be able to be the leader you ought to be on the
________________.

A. Outside, Inside
✓ B. Inside, outside
C. Inside, job
D. A and C
E. None of the above
MODULE 3:
Overview
Answer: Yes
Seminars
Answer: Yes
Skill Builders
Answer: 4 yes i'm capabale of losening some of my pride and took up some help from other for it
could build up some strength to show some weakness
Discussion
Answers: Pili nalang kayo dyan
-1. What motivates leaders to take the initiative and be a host? How are leaders different from
others in this respect? Leaders understand that finding new paths and being creative in order to
accomplish something. It is not enough just to have mere thoughts goals. Thoughts and words
are nothing until they culminate into actions.
-What motivates leaders to take the initiative and be a host? and how are leaders different from
others in this respect? For me as a leader you have to be creative and think of many ways on how
you accomplish or deal with something. Being a leader is huge responsibility because you need
to think of something that will prove yourself that you are a leader and not an ordinary person
that's why lots of people respect their leader because of what they see on their leader. 2. Having a
bad attitude towards to your audience or team will make you miserable because they will not
respect you at all. As a leader you have to be responsible in all your actions respect them so that
they will respect you.
-1. A great leader has initiative as an individual character trait and coaches his or her team or
organization in a manner that creates. The truth of the matter is, leaders probably don't like to do
them either. The difference between a leader and an ordinary person is that a leader does
whatever it takes to accomplish the goal, and many times this requires self-control and self-
discipline. Effective leaders have self-control and self-discipline. 2. Bad attitudes also can trickle
downward. A cranky manager can ruin the workplace atmosphere for everyone he supervises.
Pervasively negative attitudes can have a detrimental effect on performance, causing employees
to become apathetic and despondent. Mistakes might occur more often, and output will likely
slow.
"a ha!" Moments
Answer: Yes
Quizzes:
You have 0 attempts to pass this quiz with 70%.

#1
Your true character is revealed by which of the following:

A. Clarity of your convictions

B. Choices you make
C. Promises you keep
D. A and B
✓ E. All the above
#2
What is the top character trait selected most often as the trait people look for in their leaders?

A. Positive Attitude
B. Courage
✓C. Honesty
D. Passion
E. Self Confidence
#3
Empathy means all of the following:

A. You feel as they feel

 ✓B. You try to genuinely see the world as they see it
C. You see the world only through your frame of reference.
D. A and B
E. All the above
#4
Which of the following traits makes it possible for people who might seem ordinary to achieve
extra ordinary things?

A. Positive Attitude
B. Servant Hood
C. Humility
✓ D. Passion
E. A and D
#5
The term Moral Courage means:

A. Acting bravely or performing a heroic act

B. Remaining faithful when no one is looking
C. Standing up for a co-worker in front of your boss
✓ D. Both B and C
E. All the above
#6
Which of the following is a quality of Servant Hood?

A. Puts others ahead of his or her own agenda

B. Possesses the confidence to serve
C. Is not position conscious
D. Initiates service to others
✓ E. All the above
#7
What did Theodore Roosevelt, an American President, say was the most important ingredient in
the formula of success?

A. Exhibiting a positive attitude towards others

✓ B. Knowing how to get along with people
C. Being a hard worker and displaying good work ethics
D. Demonstrating integrity
E. All the above
#8
Secure leaders with high self-esteem are able to believe in others because they believe
in___________________.

A. Others
✓ B. Themselves
C. In the good of people
D. A and B
E. All the above
#9
Which one of these words does not define the term �humility� in the dictionary?

A. Modesty
B. Lacking pretense
✓ C. Arrogant
D. Not believing you are superior to others
E. None of the above
#10
Which of the following words are the letters in the word T-R-U-S-T built on?

✓ A. Time, Respect, Unconditional Acceptance, Sensitivity, Touch

B. Time, Reward and Recognition, Understanding , Sensitivity, Touch
C. Talking, Respect, Understanding, Simplicity, Time
D. None of the above
E. All the above
MODULE 4:
Übersicht
Answer: Yes
Seminars
Answer: Yes
Skill Builders
Answer: These proverbs proves that we do make our own choices on how we want to see the
world like if you want it to be fun nothing else could even make it just you.
Discussion
Answers: Pili nalang kayo dyan
- Diversity it is important in our lifestyle because diversity gives the contribute language
skills, new ways of thinking, new knowledge, and different experiences. Leaders must
understand that they must incorporate accountability into their systems in order for their
managers to be held accountable for establishing a diverse and inclusive workplace. We
frequently see executives at the top of organizations saying all the right things about
diversity, but their middle management, who run the organization and shape the
 experience of others who work there, are often overlooked, and understanding the
actions, beliefs, tradition in each individual.
- The statement is talking about two different individuals with different lifestyle or
nationality, which bring the whole situation in a diverse working environment. In the
workplace, dealing with these type of individuals should be fairly and equal. Despite of
the differences may it be in their religion or nationality, the leaders should know how to
properly control the working atmosphere without problem, there should be no bias
decisions or commands so it would not create a misunderstanding in the workplace.
- Diversity in visible characteristics such as gender and ethnicity might also be a sign of
biased practices affecting other employees. Leaders can handle workplace diversity by
providing tools for employees to connect. The work team is one of the "must-have" tools
in every organization since it enables staff to interact with one another through it.

"a ha!" Moments

Answer: Yes
Quizzes:
You have 1 attempts to pass this quiz with 70%.

#1
Which one of these statements is correct?

A. The culture in which we have grown up in and live, does not influences and guide the way
each of us sees, thinks, feels, and responds to our interactions with others.
✓ B. The culture in which we have grown up in and live, does influence and guide the way each
of us sees, thinks, feels, and responds to our interactions with others
C. The culture in which we have grown up in and live, sometimes influences and guides the way
each of us sees, thinks, feels, and responds to our interactions with others.
D. Both B and C
E. None of the above
#2
Challenges in communication begin to arise when people begin talking about
_________________.

A. Language
B. Food
C. Clothing
✓ D. Values
E. A and D
#3
What does an �aha� experience mean inter terms of genuinely being able to understand and
accept another culture?

A. Displaying an Amazing Hospitality Attitude

B. Seeing and hearing what we expect to see and hear
✓ C. Seeing another culture for what it really is
D. Both B and C
E. All the above
#4
How do most people interpret behavior in others?

✓ A. They interpret what is happening through the filter of what their culture tells them is
happening.
B. They interpret what is happening through the filter of what other cultures tells them is
happening.
C. They interpret what is happening through the filter of what their family tells them is
happening.
D. A and C
E. B and C
#5
In the iceberg exercise, which one of the following aspects of culture would not be considered
visible?

A. Traditions
B. Dance
C. Language
✓ D. Values
E. A and D
#6
Anyone responsible for managing a group of people of diverse backgrounds, must have a high
level of ______________________in order to be effective.

A. Confidence
B. Self-respect
✓ C. Self-awareness
D. A and B
E. B and C
#7
What is cultural conditioning?
✓ A. Acquiring your own culture�s behavior
B. Learning about someone else�s culture
C. Sharing your values and beliefs with another culture
D. None of the above
E. B and C
#8
Which sentence best describes an individualistic culture?

A. Each individual is the most important part of the social structure

B. The focus is the successful achievement of personal goals.
C. The focus is on group loyalty.
D. Individuals believe they are working toward a common goal.
✓ E. A and B
#9
Which of these steps is not one of the 5 steps of cultural conditioning?

A. Observation/Instruction
B. Imitation
C. Reinforcement
D. Internalization
✓ E. Interpretation
#10
What is the most fundamental of all cross-cultural problems?

✓ A. The fact that two people look upon the same reality, the same situation, the same example
of behavior, and see two entirely different things.
B. The fact that two people look upon the same reality, the same situation, the same example of
behavior, and see the same thing.
C. The fact that two people look upon a different realty, a different situation , a different example
of behavior, and see the same thing.
D. Both B and C
E. All the above
MODULE 5:
Overview
Answer: Yes
Seminars
Answer: Yes
Skill Builders
Answer: it seems like the other-centered person is someone who is not clear about what he wants
because it is the validation of the other person that he seeks before a decision is made. A people-
centered person is only concerned with what the other person wants, and that's it.
Discussion
Answers: Pili nalang kayo dyan
- To be effective at managing diversity, we need to learn a few key phrases. Because clear
communication is essential for effective functioning, it is necessary that each of your
employees understand what your clients and customers need and respect and understand
each other's beliefs.
- To be effective at managing diversity, we need to show respect, acceptance and the 4C's
where it will be a great help in starting to build a bridge that may hinder us to work and
be united with others. I think it is actually fun to work with your co-employee that has
different culture because as you get to know them you are also gaining knowledge about
their culture and many more.
- The effective way to handle diversity is you must need to learn about different phases in
able to have insight about it, second is learn about the other cultures it might help or you
can be aware of it, third is the company needs to promote appreciation of cultural
differences, the fourth one, is trying to be open new things what I've said earlier you need
to aware about different cultures, beliefs and religions and lastly be accommodating, as a
Filipino we are known as friendly and easy to approach, and we are open to other people.
"a ha!" Moments
Answer: Yes
Quizzes:
You have 1 attempts to pass this quiz with 70%.

#1
Which one of following words is not in the �vocabulary of divisiveness?�

A. Stereotype
B. Prejudice
C. Xenophobia
✓ D. Diverse
E. Discrimination
#2
Which of the following words is not considered a �word of acceptance?�
✓ A. Ethnocentrism
B. Collaboration
C. Tolerance
D. Consensus
E. Diverse
#3
What is the first step to dispelling stereotypes?

A. Learning to accept and tolerate others

B. Learning to respect others
✓ C. Learning to identify your own stereotypes
D. A and B
E. B and C
#4
Which one of the following is a part of the ongoing process that managers use to breakdown
stereotypes in the workplace?

A. They become aware of their own stereotypes and prejudices.

B. They gain insight into the stereotypes, prejudices and cultural values of the employees they
work with and manage.
C. They create that same understanding and insight that they have gained in their employees.
D. A and B
✓ E. All the above
#5
Which one of these is an example of a misleading assumption that can occur in multicultural
workplaces?

A. The Melting Pot Myth

B. The Simliliaity Myth
C. Our Way is not the Only Way
✓ D. A and B
E. All the above
#6
What is the definition of Heterogeneity?

A. We are all the same, there is only one cultural group.

✓ B. We are all not the same, there are many culturally diverse groups.
C. We are all the same, yet there are many culturally diverse groups.
D. A and B
E. None of the above
#7
Which of the following is not an effective learning situation to create a more positive and
productive workplace?

A. Discuss misleading assumptions.

✓ B. Decrease employee�s awareness of each other�s cultural values.
C. Increase their understanding and ability to work more effectively with each other through
their understanding of differences.
D. A and B
E. None of the above
#8
What do the 4 C�s stand for in terms of breaking down stereotypes and creating a more
accepting and positive workplace environment?

A. Compassion, Compromise, Consensus, Caring

✓ B. Compassion, Compromise, Consensus, Collaboration
C. Communication, Compromise, Caring, Collaboration
D. Communication, Compromise, Consensus, Caring
E. Compassion, Compromise, Consensus, Communication
#9
Which of the following values that form the basis for breaking down stereotypes is the most
difficult to discuss?

A. The Four C�s

✓ B. Respect
C. Acceptance/Tolerance
D. All the above
E. None of the above
#10
What is the Platinum Rule?

✓ A. Treat others the way they would like to be treated

B. Treat others the way you would like to be treated
C. Treat everyone the same
D. A and C
E. None of the above
MODULE 6:
Übersicht
Answer: Yes
Seminars
Answer: Yes
Skill Builders
Answer:
Reflect
1 my communication was much clearer for it may understand by someone whose listening. And
by with some reaction I can show some impression to change how to subtle my objective.
Discussion
Answers: Pili nalang kayo dyan
- Compassionate leadership is being able to recognize and comprehend others' needs, as
well as their feelings and thoughts. It's vital for businesses to attract and train more
talented managers and executives who can lead their organizations ahead in both good
and bad times. This necessitates going beyond typical management development
practices and cultivating the sceptical.
- As a global leader you can show your empathy to your team by truly listening to them. It
means listening with open ears, open eyes and an open heart. And leave the judgement
behind, when you’re an empathetic leader, you don’t look at the feelings of others in
terms of agreement or disagreement but as a window into their perceptions and world
view, an opportunity to better understand what they’re experiencing and expressing.
- Before you become a Global leaders you become a member, and being a global leader is
a from a member that is willing to do everything just to become a global leader so you
give or invest everything the attitude that you work just to be a good member in able to
be come a global leader and also the time and effort that you did. You give you full trust
to other just to get there full trust also.

"a ha!" Moments

Answer: Yes
Quizzes:
You have 1 attempts to pass this quiz with 70%.

#1
Communication is determined by_____________________________________.
A. How well we say things
B. How well we listen
✓ C. How well we are understood
D. How well we are liked
E. A and C
#2
Research has shown that in face to face communication, how you decide the true meaning comes
from which of the following:

A. 55% sound, 38% Body language, 7% actual words

B. 55% body language, 38% actual words, 7% sound
C. 7% sound, 38% actual words, 55% body language
✓ D. 55% body language, 38% sound, 7% actual words
E. 38% body language, 55% actual words, 7% sound
#3
Which phrase best describes empathetic listening?

✓ A. Seek first to understand then speak to be understood.

B. Seek first to be understood then speak to understand.
C. Speak first to be understood then listen to understand.
D. Speak first to understand then listen to be understood.
E. None of the above
#4
In any conversation the person who talks the most is the one
who__________________________________.

A. Learns the most about the other person

✓ B. Learns the least about the other person
C. Shows the most respect to the other person
D. Demonstrates active listening
E. None of the above
#5
Which of the following is one of the most important principles in communication?

A. To hear what is being said by the sender and receiver

B. To hear what is being said by the sender
✓ C. To hear what is not being said
D. A and B
E. A and C
#6
Which one of the following is not an example of the 3 most common types of responses?

A. Advising Response
B. Deflecting Response
✓ C. Reflecting Response
D. Probing Response
E. All the above
#7
What type of communication is the following statement? �When you arrive late without
apologizing to the team they feel let down and it puts greater pressure on them to make up for the
extra workload.�

A. Evaluative
✓ B. Non Evaluative
C. Person Oriented
D. A and C
E. B and C
#8
Which of the following statements is problem oriented communication?

A. You dress badly.

B. I don�t like the way you dress.
C. Your dress is not keeping up with the hotel dress code.
D. In this company, men are expected to wear ties to work.
✓ E. C and D
#9
Which of the following is not an example of Invalidating Communication

A. Indifference
B. Rigidity
C. Having a know it all attitude
D. "One - upmanship"
✓ E. None of the above
#10
Which of the following is not an example of Validating Communication
✓ A. Indifference
B. Being Polite
C. Active Listening
D. Being Humble
E. A and D
MODULE 7:
Overview
Answer: Yes
Seminars
Answer: Yes
Skill Builders
Answer: Become aware of cross-cultural etiquette standards (including body language).
Research to understand which gestures and phrases are deemed taboo to avoid offending others.
Discussion
Answers: Pili nalang kayo dyan
- You must communicate as a good person and respect others to be a good leader.
Leadership is about motivating others to work with us and, in some situations, other
teams to achieve a common goal.
- The most important target a leader can have, in my opinion, is to be an innovative and
effective example to his or her team. It's also essential for the teams to be linked in order
to feel at ease with one another. A great leader is once in his/her life he/she is a great
listener too before he/she became a great leader. and to be able to become a great leader
he/she must be smart, wise, and broad-minded.
- Effective leaders have major impacts on not only the team members they manage, but
also their company as a whole. Because they demonstrate integrity and honesty, the most
trusted leaders acquire the trust and respect of their colleagues and clientele. Being
viewed as trustworthy can boost your team's dedication to their objectives and motivate
them to put up their best efforts.
"a ha!" Moments
Answer: Yes
Quizzes:
You have 0 attempts to pass this quiz with 70%.

#1
What is the most fundamental cross cultural problem?

✓ A. That two people can look upon the same reality, the same example of behavior or hear the
same words and interpret two entirely different meanings.
B. That two people can look upon the same reality, the same example of behavior or hear the
same words and interpret the same meanings.
C. That two people can look upon different reality, different examples of behavior or hear
different words and interpret the same meaning.
D. A and C
E. None of the above
#2
Words have power and hold different meanings based on which of the following:

A. Experiences
B. Cultures
C. Perceptions
D. A and B
✓ E. All the above
#3
Which of the following is an example of Communication Stopping Behavior?

A. Judging
B. Superiority
C. Certainty
D. Indifference
✓ E. All the above
#4
Which of the following is not an example of Communication Encouraging Behaviors?

A. Description
B. Equality
C. Openness
D. Empathy
✓ E. Controlling
#5
In addition to communication stopping behaviors, which of the following can also stop effective
communication?

A. Tone of your Voice

B. Verbal Cues
C. Non Verbal Cues
✓ D. All the above
E. None of the above
#6
Which of the following is not an example of verbal communication?

A. Tone
B. Correctness of grammar
C. Emphasis
✓ D. Facial Expressions
E. Inflexion
#7
�I see what you mean� describes what type of communicator?

✓ A. Visual
B. Auditory
C. Kinesthetic
D. Cerebral
E. A and D
#8
�Do you understand what I mean� describes what type of communicator?

A. Visual
B. Auditory
C. Kinesthetic
✓ D. Cerebral
E. B and D
#9
�Do you hear what I am saying� describes what type of communicator?

A. Visual
✓ B. Auditory
C. Kinesthetic
D. Cerebral
E. B and C
#10
�Do you grasp what I�m saying� describes what type of communicator?
A. Visual
B. Auditory
✓ C. Kinesthetic
D. Cerebral
E. B and D
MODULE 8:
Overview
Answer: Yes
Seminars
Answer: Yes
Skill Builders
Answer: Proactive measures alone aren't enough to handle diversity conflict in the workplace.
Implementing a combination of preventive measures and reactive steps will ensure that you
cover all bases whenever diversity conflict occurs. Train your staff to respect differences
throughout the workforce and use conflict resolution techniques once you discover incidents
likely caused by workplace diversity.

Discussion
Answers: Pili nalang kayo dyan
- Foxes, because not everyone always win and also not everyone lose everyone has a right
time to be sucessfull, life is like earth that turn around at its orbit not every day is a good
and lucky day. You have your right time and right place don't pressure everything.
- Owls, in my opinion, because transparent and frank dialogue helps all parties to have a
clearer understanding of all the problems at hand. The downside is that discussing all
topics will take a long time. Some people can misinterpret your consulting style as that of
a weak leader incapable of making decisions.
- Teddy bears, I tend make peace to the person I am having a conflict with and I don't mind
saying sorry or losing the argument just for him/her to be calm and the issue will not be
bigger as it is. Well sometimes I turn to a different animal if the conflict that I have to
another person is not totally my fault, defends on the level of conflict I am having with
someone.

"a ha!" Moments

Answer: Yes
Quizzes:
You have 1 attempts to pass this quiz with 70%.

#1
There is a well-known saying in management that deals with conflict and that is: �Deal with the
conflict or it will deal with you!� This means which of the following statements?

✓ A. Conflict that goes unresolved with undermine you and your position.
B. Conflict that gets resolved will make your team more effective.
C. Conflict that goes unresolved will increase staff turnover.
D. A and B
E. All the above
#2
If conflict persists in the workplace, which of the following would NOT occur:

A. Negative feeling among the staff will spread to other issues

B. A sense of mistrust will lead to minimal job performance, and there will be no desire to go the
extra mile.
C. Creativity in problem solving and taking personal initiative will diminish.
✓ D. Staff turnover decreases
E. All the above
#3
Which of the following sources of conflict is the most difficult to manage?

✓ A. Conflict stemming from cultural backgrounds, personal values, beliefs, and attitudes.
B. Conflict evolving from not enough information, wrong information and misunderstanding.
C. Conflict created if roles are not clearly defined
D. Conflict arising from stress in working environment
E. All the above
#4
Which of the known conflict management approaches is considered the best one to use for
effective conflict resolution.

A. Forcing
B. Avoiding
C. Compromise
D. Accommodating
✓ E. A variety of approaches
#5
What two factors determine a manager�s personal preference for managing conflict?

✓ A. Ethnicity and Personality

B. Ethnicity and Language
C. Language and Personality
D. Level of Education and Personality
E. None of the above
#6
Which of the principles listed below is needed for the Collaborative approach to work?

A. Separate the people from the problem.

B. Focus on interests, not positions.
C. Solution must involve gain.
D. Describe problem in terms of behaviors, consequences, and feelings.
✓ E. All the above
#7
Which of the phases below is used in collaborative problem solving?

A. Problem Identification
B. Solution Generation
C. Action Plan and Agreement
D. Both B and C
✓ E. All the above
#8
Which of the following is not a step in the Problem Identification phase within Collaborative
problem solving?

A. Identify a problem exists

B. Establish a positive climate for joint problem solving
✓ C. Seek out differences
D. Define the problem
E. None of the above
#9
Which of the following is not a characteristic of Constructive Feedback?

A. Helping people understand where they stand in relation to expected and/or productive job
behavior.
B. Alerting an individual to an area in which his/her performance could improve.
C. It is descriptive and should always be directed to the person and not the action.
D. Feedback should be aggressive and not polite.
✓ E. C and D
#10
Which of the following rules is not used for constructive feedback?

✓ A. Give Feedback using negative rather than positive language

B. Look to correcting the system first, not blaming the person
C. Focus on the action or behavior, not the person
D. Give feedback using benefit statements.
E. Get the other person�s agreement to try your suggestion.
MODULE 9:
Übersicht
Answer: Yes
Seminars
Answer: Yes
Skill Builders
Answer: Motivating anyone to change or try harder can be a tall order, even when you’re
working with people of similar backgrounds. But it’s much more difficult when dealing with
employees whose values and backgrounds are different from your own.
Discussion
Answers: Pili nalang kayo dyan
- Today, you lead by forming teams, encouraging accurate conversations, and putting
others first. It isn't about you. Moreover, every leader must clearly explain the top three
outcomes on which the organization is working. If you can't, you're not leading
effectively.
- For me giving motivational words and encouragement to everyone is one of the very best
way to inspire others to do their best. This thing can really help to lift up the spirit of
every person especially when they feel that they lost their value.
- Leaders do not always tell anyone what they are capable of. They set a good example for
others by demonstrating how to do things. In almost every aspect of your life and job,
you work with others. You are, however, still a king, and what you do and how you do it
sets a standard for others to follow.
"a ha!" Moments
Answer: Yes
Quizzes:
You have 1 attempts to pass this quiz with 70%.

#1
What did the Harvard Business Review find as the common thread in top CEO�s of Fortune
500 companies?

A. They all were good motivators

✓ B. They all had mentors
C. They all had self confidence
D. A and B
E. All the above
#2
In order, what is the 3 stages of growth in a team?

A. Interdependent, Independent, Dependent

✓ B. Dependent, Independent, Interdependent
C. Independent, Dependent, Interdependent
D. Interdependent, Dependent, Independent
E. Dependent, Interdependent, Dependent
#3
What do the Initials in the BEST technique stand for:

✓ A. Believe, Encourage, Share, Trust

B. Believe, Empower, Share, Trust
C. Best, Encourage, Simplify, Tell
D. Believe, Empower, Share, Tell
E. None of the above
#4
What is the �glue� that holds all teams together?

A. Motivation
B. Teamwork
✓ C. Trust
D. A and C
E. B and C
#5
Which one of the statements below is NOT a benefit of a highly motivated team?
✓ A. Higher turnover rates
B. Time and money savings
C. Higher productivity and performance standards
D. Less absenteeism and tardiness
E. Higher morale
#6
Motivation comes from_______________________________.

A. Your manager
B. Your Mentor
✓ C. You
D. Your Team
E. None of the above
#7
Which of the following are motivational strategies that help motivate and energize teams?

A. Establish clear performance expectations

B. Remove obstacles to performance
C. Reinforce performance stopping behavior
✓ D. A and B
E. All the above
#8
Surveys show that most people quit their jobs because of ___________________________.

A. Poor Management
B. Money
C. Stress
✓ D. Lack of appreciation
E. All the above
#9
Which of the following is an example of a reward or recognition for an individual�s
accomplishments.

A. Bonus
B. Extra Time off
C. Trophy or Plaque
✓ D. All the above
E. None of the above
#10
Your ability to successfully motivate and energize your team depends on all of the following
except:

A. Your ability to understand their wants, needs and personal goals and respond to them
appropriately.
✓ B. Your indifference to cultural differences.
C. Your ability to create a meaningful, fair and equitable rewards and awards system.
D. Your ability to communicate effectively, provide constructive feedback and be a good coach,
mentor, counselor.
E. Being able to create a warm, respectful, caring and positive work environment that boosts
morale and values making a difference.
MODULE 10:
Overview
Answer: Yes
Seminars
Answer: Yes
Skill Builders
Answer: actions speak louder than words. If you say that actions speak louder than words, you
mean that people's actions show their real attitudes, rather than what they say. This expression is
sometimes used to advise a person to do something positive.
For example, consider this dialogue between a father and his child, Child: Dad, I promise I'll be
on time for dinner, and I'll do my homework as soon as I get it. Father: Well, that sounds great,
but actions speak louder than words. I'll believe it when I see it.
Discussion
Answers: Pili nalang kayo dyan
- The leadership legacy that I want to leave in this world is being known as a motivator and
an inspiration. A true leader inspires their members to be better and make the most out of
themselves, to rediscover themselves and be grateful for choosing to be better.
- The sort of administration bequest that i need to leave isn't fair being dependable and
dedicated but at least I need to to keep in mind or all of them to see and appear how to
encourage and persuade individuals and work as a group to develop as an person and be a
great case to everybody who needs to be a leader within the future.
- The type of leadership legacy that i want to leave is not just being responsible and
hardworking but at least I want to to remember or all of them to see and show how to
encourage and motivate people and work as a team to grow as an individual and be a
good example to everyone who wants to be a leader in the future.
-
"a ha!" Moments
Answer: Yes
Quizzes:
You have 0 attempts to pass this quiz with 70%.

#1
AHA believes our goal in life should not just to be �good at something� but �good for
______________.�

A. Others
B. Yourself
✓ C. Something
D. The world
E. All the above
#2
Which one of the following is not considered Leadership Legacy Skills?

A. What you have accomplished

B. The money you have made
C. The impression you leave
D. Self-Improvement
✓ E. All the above
#3
All of the following are Leadership Legacy Skills except:

A. What you have contributed

B. Relationships
C. The difference you have made
✓ D. Your career
E. Helping others improve
#4
Which phrase best describes the term Leadership Legacy?

A. The sum total of the difference you make in people�s lives

B. The way you choose to live your life each day
C. The legacy you leave is the life you lead
D. A and C
✓ E. All the above
#5
A lasting legacy is built on the firm foundation of __________________________.

A. A positive attitude
B. Helping others
C. Leading from the inside out
✓ D. Character traits and principles
E. All the above
#6
_____________________will determine whether you make a positive or negative difference in
your life and lives of others.

A. Your attitude
B. Your servanthood
✓ C. Your Choices
D. A and C
E. B and C
#7
Thinking about leaving a legacy requires you to do which one of the following:

✓ A. Making a commitment each day to improve the lives of those you interact with
B. Leading from the inside out
C. Demonstrate strong work ethics and a positive attitude
D. All the above
E. None of the above
#8
Which of the following is not a characteristic of a legacy leader according to leadership expert,
Walter Lippmen?

A. Legacy leaders are courageous.

B. Legacy leaders look inward before acting outward.
C. Legacy leaders know how and when to be quiet.
D. Legacy leaders are teachers.
✓ E. Legacy Leaders are not approachable
#9
The marks you leave, your legacy, will most often be remembered in:

A. Your career
✓ B. The lives of other people
C. Your achievements
D. Your character
E. B and D
#10
According to John Maxwell, the legacy you leave is the ________________________.

A. Difference you make in others

B. Difference you make in yourself
✓ C. Life you lead
D. Life you live
E. A and C

GOODLUCK NEXT SEM!!!!