Interpersonal Conflict 9th Edition Hocker Solutions Manual

Interpersonal Conflict 9th Edition
Hocker Solutions Manual

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Chapter 6 Emotions in Conflict
EXAM QUESTIONS:
Chapter 6
TRUE-FALSE
T F 1. Fear and anxiety often influence our choices in managing conflict.
T F 2. The text says “emotions” and “feelings” are the same thing.
T F 3. Conflict worked out in the “middle level” of intensity are managed the
most effectively.
T F 4. Your text recommends showing and sharing all your emotions, no matter how
intense they are, because you will let the other person know how important
the subject is to you.
T F 5. Because anger is such a negative emotion, you should never express it.
T F 6. “Fractionation” is unlikely to work because parties won’t be able to deal

with everything that is bothering them.
T F 7. According to the text, the type of emotions expressed can define the
relationship.
T F 8. Because emotions are not logical, your book recommends that you figure out
your logic before you share your emotions.
T F 9. Experiencing and expressing positive emotions (joy, contentment, etc.) can

lead to empathy and compassion, which ultimately help a person manage conflict.
T F 10. Your authors contend that conflict always occurs on an emotional dimension.
MULTIPLE CHOICE:
1. Emotions are:
a. destructive during conflicts

b. neither “good” or “bad;” they just “are”
c. simple to regulate
d. irrational
e. polite
Ans: B
Hocker: Interpersonal Conflict, 9e TB-6 | 1

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2. Self-protective emotions are associated with:
a. The right hemisphere of the brain

b. The left hemisphere of the brain
c. Physical triggers
d. Destructive individuals
e. Our identities
Ans: A
3. Prosocial emotions are associated with:
a. The “soft” part of the brain

b. The right hemisphere of the brain
c. The left hemisphere of the brain
d. Competition
e. Negativity
Ans: C
4. Which of the following statements is true?
a. Emotions should not be expressed at work.

b. Emotions hinder good decision making.
c. Emotions should be saved for “later.”
d. Emotions can be managed.
e. Only women are emotional.
Ans: D
5. Lori traditionally hosts Thanksgiving at her house for 10-15 relatives. Rarely do the guests
help with dinner, clean up, or even say “Thank you.” This has been going on for so long that
she resents hosting the dinner. So--This year she assigned each person to bring a food or do
a particular task. A few guests opted out, but the remainder came to dinner, and everyone
(including Lori) had a good time. Lori’s anger served one of many important functions:
a. Seeking revenge
b. Righting a wrong
c. Setting boundaries
d. Giving her a wake-up call
e. Being selfish
Ans: C

6. Which emotion has been termed the “moral” emotion?
a. Anger
b. Sadness
c. Fear
d. Revenge
e. Contempt
Ans: A
7. __________ are more likely than __________ to cover up anger.
a. Men/women
b. Women/men
c. Parents/children
d. Employers/employees
e. Teachers/students
Ans: B
8. __________ are more likely than __________ to cover up sadness.
a. Men/women
b. Women/men
c. Parents/children
d. Employers/employees
e. Teachers/students
Ans: A
9. Too little sadness can result in:
a. Burdens on others
b. Distorted emotional expression
c. Depression
d. Little to no conflict
e. Increased emotional intelligence
Ans: B

10. When we feel extremely intense emotions during conflict, we are usually experiencing a
threat to which of the following elements of the TRIP acronym?
a. Topic
b. Relationship
c. Identity
d. Process
e. None of the above
Ans: C
11. One important part of expressing anger in a responsible manner includes:
a. Verbally stating the anger.

b. Knowing the difference between venting and acknowledging anger.
c. Refusing to attack each other.
d. Uncover the source of your anger.
e. All of these are helpful in responsibly expressing anger.
Ans: E
12. “When you tease me in front of our friends, I feel embarrassed” is an example of:
a. a dysfunctional expression of emotion.

b. venting.
c. attacking your conflict partner.
d. an XYZ statement.
e. a TRIP metaphor.
Ans: D
13. During a year-long divorce and custody dispute, Patrick started calling his soon-to-be ex-
wife terrible names in front of their children and her friends. In response, Becky called
Patrick’s employer and told them what a terrible person Patrick is. Events such as these went
on for months. These behaviors wrecked the couple’s chance for collaboration because each
person was operating on which part of the “intensity continuum”?
a. Unexpressed conflict
b. Moderately expressed conflict
c. Unrestrained conflict
d. Venting
e. Revenge
Ans: C

Short-Answer/Essay
1. Explain the statement that “anger remains or grows rather than lessens with unbounded
expression.”
2. What is the relationship between anger and fear? What about aggression?
3. Explain what it means to be a “Warrior of the Heart.”
4. Describe the “circumplex model of affect,” which includes two dimensions—

pleasant/unpleasant and activation/deactivation. How can this model help you understand
and express your emotions more effectively?
5. What is an XYZ statement? Describe the three parts and write an example for each.
6. Discuss the “tension of opposites”—the urge to either “move toward or against” our
emotions. First, describe the two tensions. Second, provide an example of each. Be sure to
use terms from the text explain this principle of emotion.
7. What do your authors mean when they say you must assume self-responsibility, in terms of
emotions, in order to transform your conflicts with others?


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Hocker Solutions Manual

T F 6. “Fractionation” is unlikely to work because parties won’t be able to deal

T F 9. Experiencing and expressing positive emotions (joy, contentment, etc.) can

a. destructive during conflicts

Hocker: Interpersonal Conflict, 9e TB-6 | 1

2. Self-protective emotions are associated with:

a. The right hemisphere of the brain

3. Prosocial emotions are associated with:

a. The “soft” part of the brain

4. Which of the following statements is true?

a. Emotions should not be expressed at work.

Hocker: Interpersonal Conflict, 9e TB-6 | 2

6. Which emotion has been termed the “moral” emotion?

7. __________ are more likely than __________ to cover up anger.

8. __________ are more likely than __________ to cover up sadness.

9. Too little sadness can result in:

Hocker: Interpersonal Conflict, 9e TB-6 | 3

11. One important part of expressing anger in a responsible manner includes:

a. Verbally stating the anger.

a. a dysfunctional expression of emotion.

Hocker: Interpersonal Conflict, 9e TB-6 | 4

3. Explain what it means to be a “Warrior of the Heart.”

4. Describe the “circumplex model of affect,” which includes two dimensions—

Hocker: Interpersonal Conflict, 9e TB-6 | 5

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7. are more likely than to cover up anger.

8. are more likely than to cover up sadness.