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OBTutorial3A - Emotions and Moods
OBTutorial3A - Emotions and Moods
TEST: Week 9
Objectives
1. Differentiate emotions from moods. 5. Discuss the impact emotional labour has on employees.
2. Discuss the different aspects of emotions. 6. Discuss the case for and the case against emotional intelligence.
3. Identify the sources of emotions and moods. 7. Apply concepts of emotions and moods to OB issues.
4. Describe external constraints on emotions. 8. A look at some research findings on emotions and moods
1.0 What is an emotion?
1.1 You have often times heard people say an individual is “too emotional or moody”, is this wrong? Are there
times when emotions are worth expressing?
1.2 At the same time, if you do not express much emotion, people think you are “cold”
1.3 It is not possible to separate an individual from his/her emotions and by intension, to rid the organization of
emotions - Remember you take you with you wherever you go.
1.4 Traditionally, researchers focus on negative emotions such as anger and how its negatively impacts the
organization. Rarely did people study the positives of emotion.
7.0 Emotional Intelligence - Research Findings: High EI scores, not high IQ scores, characterize
high performers.
Emotional Intelligence Behavioural Implication/s
1. Self-awareness (know how you feel) Better able to control yourself; know what you are
feeling
2. Self-management (manage your emotions and For example, you might be feeling mad, but in front of a
impulses) customer, you refuse to show the frustration; or just blurt
out a negative comment without any regard for others
around you
3. Self-motivation (can motivate yourself & The ability to stand pressure to a point without
persist) loosing control and still be motivated despite
setbacks and failures
4. Empathy (sense & understand what others feel) Some jobs require you to be tolerant and understand
from the other person’s perspective
5. Social Skills (can handle the emotions of The ability to read social cues and respond in various
others) situations without upsetting people