Wolverhampton Taxi Knowledge Test Questions & Answers

RED = ANSWER
BLACK = QUESTION
TEST 1:

1. When working as a Private Hire Vehicle driver, where should you wear your
badge? Upper part of body

2. Where should you display your additional drivers badge? Top left front
windscreen

3. What is the maximum number of passengers a saloon car licenced as a

Private Hire Vehicle can carry? 4

4. What is the maximum number of passengers a minibus licenced as a Private

Hire Vehicle can carry? 8

5. Is a Private Hire Vehicle always a Private Hire Vehicle? Yes

6. When can you remove the vehicle plates/ door signs? Never

7. In what way should you assist passengers?

Answer: Help with luggage IN and OUT of the car

Carry luggage to and from the front door

8. When your passenger gets out of the Private Hire Vehicle, at the end of each
journey what must you do? Check the vehicle for any property left

9. If you change your address, who must you notify within 7 days? Council

10. Why do you need to wear your Private Hire Vehicle badge, and display your
additional badge? So customers and the Council can tell you are registered

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11. Who should you give your Private Hire Vehicle driver’s licence to? Operator

12. Who should you report convictions or fixed penalties to, and within what
period of time? Council within 14 days

13. If you move between operators during the currency of your Private Hire
Vehicle driver’s licence, who should you contact? Council

14. Does a Private Hire Vehicle drivers licence issued by your city council, allow
you to drive a Private Hire Vehicle licenced by another council? No

15. How often is a Private Hire Vehicle driver required to undergo a DBS
(Criminal record) check? 3 years

16. When may a Private Hire Vehicle driver not wear a seat belt? When he is
carrying fare paying passengers

17. Full and accurate records of every booking must be kept by who? (choose
two answers) Operator & the Police

18. Who may inspect the records of bookings? Police & Council

19. How many mechanical tests must a car have between 10-12 years old? 2

20. In what form do the council require insurance documentation to be

presented? Original

21. The original certificate of insurance or a cover note can be inspected at any
time by whom? Police & Council

22. Which items are strongly recommended to be provided and maintained in

the vehicle at all times? Fire extinguisher & First aid kit

23. What is the minimum age recommended for a passenger to travel in the
front seat with normal seat belt restrain? 12

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24. What should you do if you lose your Private Hire Vehicle rivers badge?
Report it to the councilD

25. Do you have to supply full and accurate information on your DBS (Criminal
Records Check) application form? Yes

26. When can the Private Hire Vehicle not use the most direct route?
Passenger request

27. When can the holder of a Private Hire Vehicle licence drive a hackney
carriage? Never

28. If a licence holder ceases to operate how quickly must he/ she surrender
the vehicle driver’s licence and badges to the licencing services? 7 days

29. Who may inspect the maintenance policy/ statement and other
maintenance records of the vehicle? Council & Police

30. Which document in addition to all the maintenance records must be kept
available for inspection at any time? Maintenance policy

31. Which two things shall be displayed and clearly visible to passengers in the
vehicle? Badge &lLicence

32. Which document in addition to all the maintenance records must be kept
available for inspection at any time? Maintenance policy

33. What should you do if your Private Hire Vehicle badge is stolen? Report it
to police and Council

34: What action can be taken against you if you are found to be in breach of
your Private Hire Vehicle drivers licence condition? Badge is suspended
revoked

35: Is it an offence not to wear your Private Hire Vehicle drivers badge while
working? Yes

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36: If your Private Hire Vehicle drivers licence is suspended what does this
mean? You cannot drive as Private Hire Driver

37: If you have an accident in your Private Hire Vehicle causing damage
affecting the safety performance or appearance of the vehicle, when do you
have to report it to licencing services? Within 72 hours

38: Is it compulsory for a private hire driver to wear a seatbelt at all times? No

39: What must a licence holder do before using a computerised record keeping
system? Get approval from the council

40: Who is responsible for a child of 13 wearing the seatbelt in a Private Hire
Vehicle when they are accompanied by their parent? The driver

41: When can you charge for carrying an assistance dog being accompanied by
a person with the disability? Never

42: If your operator asks you to pick up a passenger and when you get there,
you find he/ she has an assistance dog. When can you refuse to carry an
assistance dog? If you have an exemption certificate

43: Once you have submitted your application form to licencing services does
this entitle you to immediately start work as a private hire driver? No

44: Can a private hire driver book a Private Hire Vehicle for a member of the
public who approaches their vehicle? No

45: Can a member of the public book a Private Hire Vehicle by going in to the
base? Yes

46: Is it acceptable for a Private Hire Vehicle driver to cruise around in his
vehicle looking for customers for example: pubs or clubs? No

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47: If a member of the public approaches you when you are on duty in a
Private Hire Vehicle and asks you to take them somewhere and they have not
made a booking with the base do you do that? No

48: If a Private Hire Vehicle driver picks up a customer who has not booked the
vehicle in advance, does the Private Hire Vehicle insurance cover this? No

49: If a Private Hire Vehicle driver is caught picking up passengers who have
not booked in advance, what may happen to him or her. Suspension/ revoke of
the badge

50: Do all your jobs have to come through to the base? Yes

51: Who is allowed to drive the Private Hire Vehicle? Private Hire Driver

52: When are you allowed to smoke in a Private Hire Vehicle? Never

53: What is the act in 1972 specifies a separate insurance for Taxi cars? Road
Traffic Act

54: What is the act in 1976 which you could be fined £1000 if you do not
comply? Miscellaneous Provisions Act 1976

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Test 2

1. How should the driver alert the passenger to his arrival?

Get out and walk to the door please do not use the horn

2. Which three things should the taxi driver do when requested by the
passenger?

Answer: Convey a reasonable quantity of luggage

Afford a reasonable assistance in loading and unloading

Afford assistance in removing luggage to the entrance of the any

building

3. The driver should attend on time when hired. True

4. The driver shall take all reasonable precautions to make sure the passenger
reaches their destination safely? True

5. If the driver is driving outside of the Wolverhampton city council, what

should they do? Report to the Wolverhampton city council for any issues

6. Which type of route should the driver take when carrying passengers? The
direct route

7. How should a driver dress whilst working?

Answer: High standard of personal hygiene

Freshly laundered respectable clothing

8. The holder of this Private Hire Vehicle licence shall submit which two things
to their operator?

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Answer: The issued Private Hire Vehicle Licence
An image of their DVLA Drivers Licence

9. In the event of the holder of this licence ceasing to operate as a licensed

Private Hire Vehicle Driver. Within how many days shoulder the driver give
back their Private Hire Vehicle Driver’s licence and badges? 7 days

10. If the holder of this licence receives Fixed Penalty Notice within how many
days and how should they report? 14 days and writing a letter

11. Should the driver charge for guide or assistance dogs? No

12. Private Hire Vehicle Drivers have a responsibility to check with their base if
their passenger has any medical needs before starting the journey? True

13. Can the dog be positioned as per the passenger’s request? Yes

14. The licence holder must notify the licencing services in writing of any
changes to their medical circumstances. Within how many hours? 24 hours

15. The licence holder shall comply with all traffic regulations and what else?
(choose two answers)

Answer: Do not park on double yellow lines

Do no obstruct any road, pavement, or thoroughfare at any times

16. If you wish to appeal the Council’s decision within how many days do you
have a right to appeal to the Magistrates Court? 21 days

17. The holder of the licence must notify the Licencing Services in writing not
less than how many hours before starting with a new operator? 24 hours

18. The holder of this licence may not change their operator more than once
within how many hour period? 48 hours

19. The use of magnetic door stickers is prohibited? True

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20. The owner shall display the ‘warning to all passengers’ notices provided by
Licensing Services informing passengers that the vehicle must be pre-booked.
Where must these be positioned? These must be positioned clearly and be
visible to people outside of the vehicle at all times.

21. How old should the vehicle be when being licenced by the council? 12
years

22. No smoking signs must be displayed at all times? True

23. If the person is above the age of 45 they must have a medical exam every 5
years if the person is above 65 they must have a medical exam every 1 year
True

24. What shall be adhered to during the maintenance of the vehicle?

Answer: The seats of the vehicle shall be properly cushioned and covered

The floor of the vehicle shall be provided with a properly fitted carpet,

mat or other suitable covering

All paintwork shall be maintained to a high standard in a single colour,

free from dents, scratches or rust

25. What additional things should you remember to check when carrying out a
vehicle maintenance check?

Answer: There are no expectations that the car must have child booster seats

All trim, wheel hubs and glass shall be secure and free from damage

Only factory fitted privacy glass (tinted) will be permitted

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26. Which of the following shall be adhered to during the maintenance of the
vehicle?

Answer: All tyres including the spare must comply with the vehicle

manufacturer’s specification and the requirements of the Road

Vehicles (Construction and Use) Regulations.

The owner of the vehicle shall make sure the vehicle is clean

27. Which two things should the plate do when it is attached to your vehicle?
Rear of the exterior of the vehicle

28. Which two things should the plate do when it is attached to your vehicle

Answer: It must be positioned adjacent to the number plate area of the

vehicle.

In a conspicuous position and in such manner as to be easily seen

29.Under which policy should the owner of a Private Hire Vehicle have a valid
Policy of insurance? Part VI of the Road Traffic Act 1988

30. The owner of the vehicle must be the insurance policy holder? True

31. When a Private Hire Vehicle is involved in an accident you must tell the
Licensing Services in writing within 72 hours as required under which law?

Answer: Section 50 (3) of the Local Government (Miscellaneous Provisions

Act) 1976

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32. If the owner of the vehicle is an accident management company or a
leasing hiring company who is responsible for making sure the correct livery is
on the car at all times? The management company

TEST 3:

When can a child sit on a mother’s lap or knee? When they are less than 3
years old

2. Where can a child sit on a mother’s lap or knee? Sit in the back rear seats

3. A mother needs to urgently go to hospital she sits in the back rear of your
saloon taxi with her 3 children putting the child under 3 years old on her lap
(knee). Just as you are about to move off the father comes running and sits in
the empty front passenger seat. Do you take them? No, you are only insured
for 4 passengers in your saloon

4. The driver shall take all reasonable precautions to ensure the safety of
persons conveyed in or entering or alighting from a Private Hire Vehicle driven,
by hire or in their charge. True

5. What age can you have your taxi driving medical exam? Up to 45 years and
then every 5 years afterwards

6. How many times must you have your medical exam when you are over 65
years of age? Every year

7. If you believe that a child is under sexual abuse who do you contact? The
police

8. A drunk woman wants to sit in the front and you tell her sit in the back or
you are going to refuse to take her. What is she allowed to do? She can sit
anywhere that she likes (in the front seat)

9. Who is responsible for passengers under 14 to wear their seatbelts? The

driver
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10. Who is responsible for passengers over 14 to wear their seatbelts? The
passenger

11. A four year old child sits on their mother’s lap in the back of your Private
Hire Vehicle. Is this allowed? No

12. You pick up two disabled passengers, you charge them extra because they
are disabled. Is that acceptable? No

13. Your vehicle is licenced for 4 passengers. When you get to your booking
there are three small children only. What should you do? Refuse to carry

14. If a member of the public approaches you when you are on duty in a
Private Hire Vehicle and asks you to take them somewhere and they have not
made a booking with the base, should you? Refuse to take them

15. Can you pick up somebody up that tries to flags you down? No

16. Who is responsible for a child of 12 wearing the seatbelt in a Private Hire
Vehicle when they are accompanied by their parent? The driver

17. I believe a child I am carrying in my vehicle is at risk of child sexual

exploitation should I tell anyone? Yes, we all have a duty to protect children

18. If you are concerned about another drivers conduct you should? Report it
to the relevant agency

19. State which of the following would raise concerns for you?

Answer: Children with physical injuries

Children accepting lifts in different cars

Sending/ receiving inappropriate images

20. You pick up a couple from a local pub and one of the individual appears to
be considerably underage, what should you do? Report it to your operator

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21. Which two of your ID badges needs to be on display at all times:

Answer: Dashboard badge

Personal badge

22. An elderly person asks you to take their shopping into their house, you
should. Politely refuse and take it to their front door

23. State which of the following is your responsibility?

Answer: Duty of care – make sure vulnerable passengers are safe

Treat all passengers with dignity and respect

Whistle blowing – in respect to other drivers/other services/ staff

24. Failure to provide adequate food or clothing is a type of abuse? Yes

25. A child is a person under the age of: 18

26. You are offered a sexual favour in place of payment, what should you do?
Decline and report it to your operator

27. If you’re concerned about a vulnerable child you should? Contact MASH –
Multi Agency Safeguarding Hub

28. You pick up a vulnerable passenger, should you let your operator know
what time you picked them up and dropped them off? Yes

29. Is it good practice to double up on bookings? No

30. Can a driver charge a fare higher than that displayed on the meter at the
termination of the journey? No

31. What is the time limit for depositing property left in a Private Hire Vehicle
or a hackney carriage by a passenger? Within 24 hours

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32. Is the driver of a Private Hire Vehicle or hackney carriage required to give a
written receipt for the fare if requested? Yes

33. Apart from carrying out the journey what other assistance may be required
of a licenced driver by a passenger?

Answer: Getting in and out of the car

Safety seat belt

Luggage

34. Explain what the term ‘illegal plying for hire’ means for a private hire
driver: Picking up passengers off the streets without bookings

35. Which vehicle can legally ply for hire within the city boundary? Hackney

36. Is the driver of a Private Hire Vehicle fitted with a fare meter allowed to
negotiate a fare with a passenger? No

37. Where should you take property which has been left in a Hackney Carriage
or Private Hire Vehicle by a passenger? Police station

38. Is the driver of a hackney carriage allowed to eat in a vehicle whilst it is

hired? No

39. What is the purpose of a driver having a driver’s badge?

Answer: ID for passenger

Confirmation of successful passing taxi test

40. Can a driver smoke in a licenced vehicle? No

41. Before commencement of work where should the driver’s licence be

delivered to and deposited with? Taxi base

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42. Within what period of time should the driver inform the Council of any
change of address? Within 7 days

43. How should a driver behave when conveying passengers to their

destination? Professionally and Polite

44. Is the driver of a Private Hire Vehicle allowed to park the vehicle on a
hackney carriage rank? No

45. How soon should a driver return his badge to the council after the licence
has been suspended or revoked? Within 7 days

46. Which two main legislative acts cover the licencing of Hackney Carriages
and Private Hire Vehicles? Local Government Misc. Provisions Act 1976 &
Police Clause Act 1847

47. Is the driver of a hackney carriage allowed to switch the fare meter off
when leaving the city boundary? No

48. What animals must a private hire or hackney carriage driver convey in the
vehicle if requested by passenger? Guide dogs

49. If you are convicted of an offence within what period of time should report
it to the council? Within 7 days

50. How should the driver inform the Council of any conviction? Written

51. Where must the driver’s badge be displayed whilst working? Visible to
passengers

52. If a private hire driver illegally ply’s for hire and picks up a passenger
without the vehicle being pre-booked through the operator what effect does it
have on the vehicle insurance? Not covered on any insurance

53. If a child is scared what do you do? Inform the police

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54. Can you tell a woman where to sit in a car? No they can sit anywhere (even
in the front seat)

55. Can you charge to carry Guide Dogs? No, carry them free of charge, unless
you have an exemption certificate

56. Can you park in a taxi rank? No

57. Can you charge extra on top of your fair for a disabled passenger? No

58. Can you put a magnet sign on your Private Hire Vehicle? No needs to be
stickers, magnets are strictly prohibited

59. Can you wait outside a night club looking for a job? No not at any time

60. If a woman offers you a sexual favour what do you do? Refuse her

61. If a disabled passenger asks for assistance what do you do? Help as much
as they require

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TEST 5:

1- When working as a Private Hire Vehicle Driver, where should you wear your
badge? Around your neck on the upper part of the body

2- Where should you display your additional driver’s badge? Internal top left
hand corner of the windscreen

3- What is the maximum number of passengers a saloon car licensed as a

Private Hire Vehicle can carry? Only allowed to carry 4 passengers

4- What is the maximum number of passengers a minibus car licensed as a

Private Hire Vehicle can carry? Only allowed to carry 8 passengers

5- Is a Private Hire Vehicle always a Private Hire Vehicle? Yes until the licence
expires

6-When can you remove the vehicle plates/door signs? Not until the licence
expires

7-In what way should you assist passengers? (Choose two answers) By parking
a safe place near the kerb and ask if they need assistance

8-When your passengers gets out of the Private Hire Vehicle, at the end of
each journey, what must you do? Check to see if the passengers has left
anything in the car and make sure the car is clean inside

9-If you change address, who must you notify within 7 days? The licencing
authority and the DVLA

10-Who should you give your Private Hire Vehicle Driver’s badge, and display
your additional badge? So the passenger knows they are getting in the correct
vehicle with the correct driver

11-Who should you give your Private Hire Vehicle Driver’s licence (not your
badges) to? Only licensing authority and the base where you work

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12-Who should you report conviction or fixed penalties to, and within what
period of time? To your licencing authority within 7 days

13-If you move between Operators during the currency of your Private Hire
Vehicle Driver’s licence, who should you contact? Licencing authority

14- When can you charge for carrying an assistance dog being accompanied by
a person with a disability? Never

15- If your operator asks you to pick up a passenger and when you get there,
you find he/she has an assistance dog, do you? Take them and do not refuse

16-When can you refuse to carry an assistance dog? Never, unless you have a
certificate from your doctor and its registered with the Council

17- Once you have submitted your application form to licensing services, does
this entitle you to immediately start work as a private hire driver? No, not until
you have your licence

18-Can a private hire driver book a Private Hire Vehicle for a member of the
public who approaches their vehicle? No

19- Can a member of the public book a Private Hire Vehicle by going into the
base? Yes

20- Is it acceptable for a Private Hire Vehicle Driver to cruise around in his
vehicle looking for customers, e.g. outside a pub or a club? No

21-If a member of the public approaches you when you are on duty in a Private
Hire Vehicle and ask you to take them somewhere and they have not made a
booking with the base, do you? Never take them

22-If a Private Hire Vehicle Driver picks up a customer who has not booked the
vehicle in advance, does the private ire insurance cover this? No

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23- If a private Hire Driver is caught picking up passengers who have not
booked in advance, what may happen o him/her? Suspension or loss of licence
or conviction by the police

24- Who is allowed to drive a Private Hire Vehicle? A person licenced to drive a
Private Hire Vehicle registered to the Licensing Council (the correct Council)

25- When are you allowed to smoke in a Private Hire Vehicle? Never

26- When can the holder of a Private Hire Vehicle Licence drive a Hackney
Carriage? Never or when you pass a Hackney Carriage badge

27- If a licence holder ceases to operate how quickly must he/she surrender
the vehicle driver’s licence and badges to the Licencing Services? Immediately

28- Who many inspect the Maintenance Policy Statement and other
maintenance records of the Vehicle? (Choose two answers) The Local
Authority and Taxi Base

29- Which document in additional to all the maintenance records must be kept
available for inspection at any time? Insurance certificate and MOT certificate

30- When a Private Hire Vehicle is involved in an accident the Private Hire
Vehicle owner must report it to the Licensing Services in writing within 72
hours as required under what law? Section 50 (3) of the Local Government
(Miscellaneous Provisions Act) 1976

31-Where should the identification plate, which identifies the vehicle as a

Private Hire Vehicle, be fixed so as to be easy visible? Yes

32- Which two things shall be displayed and clearly visible to the passengers in
the vehicle (choose two answers) Badges and fire extinguisher

33- What should you do if your Private Hire Vehicle Driver’s badge is stolen?
Report it to the licencing and police immediately

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34-What action can be taken against you , if you are found to be in breach of
your Private Hire Vehicle Driver’s licence conditions? Suspension or loss of the
badge

35- Is it an offence not to wear your Private Hire Vehicle Driver’s badge whilst
working? Yes

36- If you have an accident in your Private Hire Vehicle, causing damage
materially affecting the safety, performance or appearance of the vehicle,
when do you have to report it to Licensing Services? Immediately

37- Is it compulsory for a Private Hire Driver to wear a seat belt at all times?
No, when he has passengers in his vehicle

38-What must a licence holder do before using a computerised record keeping

system? Be familiar with PDA and make sure it is passed by the licencing

39-Who is responsible for a child of 13 wearing the seatbelt in a Private Hire

Vehicle when they are accompanied by their parent? The parent

40- Does a Private Hire Vehicle Driver’s licence issued by Wolverhampton City
Council allow you to drive a Private Hire Vehicle licensed by another authority?
No

41- How often is a Private Hire Vehicle Driver required to undergo a DBS
(Criminal Records Check) Every 3 years

42- When ma a Private Hire Driver not wear a seat belt? When carrying
passengers

43- Full and accurate records of every booking must be kept by who? The
company you work for

44- Who may inspect the records of bookings? (choose two answers) The
Licensing Enforcement Officer and the Police

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45- How many mechanical tests must a vehicle older than 10-12 years have
each year? Two tests per year

45- How many mechanical tests must a vehicle older than 0-10 years have each
year? One test per year

46- In what form do the Council require insurance documentation to be

presented? A copy/scan of the current valid certificate of insurance or cover
note(s)

46- The original certificate of insurance or a cover note can be inspected at any
time b? (Choose two answers) Police or the Licensing Enforcement Officer

47- Which items are always strongly recommended to be provided and

maintained in the vehicle? (Choose two answers) Fire extinguisher and a first
aid Kit

48- What is the minimum age recommended for a passenger to travel in the
front seat with a normal seat belt restraint? 12

49- What should you do if you lose your Private Hire Vehicle Driver’s Badge
Report to the Police and the local authority

50- Do you have to supply full and accurate information on your DBS (Criminal
Records Check) application form? Yes

51- When can the Private Hire Vehicle not use the most direct route? When
the streets are closed for one reason or another

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True or False Questions
1. When we talk about children we only mean young people under the age of
14 years old False

2. Most autistic people like routines. True

3. It is OK to share confidential information about one of your passengers who

you think is vulnerable with another taxi driver. False

4. Safeguarding only means providing first aid to someone who is injured.

False

5. Are you required to have a first aid pack in your taxi? True

6. It is ok to give a vulnerable person your personal mobile number. False

7. Taxi drivers do not need to wear or show identity badges to their

passengers. False

8. Only people from poor backgrounds become child abusers. False

9. Children with disabilities are more likely to be abused than other children.
True

10. Taxi drivers have no responsibility for safeguarding their passengers. False

11. Taxi drivers have a responsibility for investigating when they think a
vulnerable passenger is being abused. False

12. One example of emotional abuse is when someone is repeatedly told they
are not worth listening to and are worthless. True

13. If someone’s carer fails to feed them or provide suitable clothing for the
weather, they could be guilty of neglect. True

Fast Track Training

ADDRESS: 82-84 Radford Road, Nottingham, United Kingdom NG7 5FU
TEL: 01158376502 MOB: 07768279709 FAX: 01158376502
WEB: www.fasttracklifeuk.co.uk EMAIL: [email protected]
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14. It is OK for you to take an unplanned route when taking a vulnerable
person home even though you have been told not to do so by their carer. False

15. Safeguarding means taking care of the needs of others who are not very
good at looking after themselves. True

16. You should always encourage lone passengers to sit in the front of the taxi
with you. False

17. It is OK to give a passenger a gift e.g. perfume, alcohol etc. because you
like them. False

18. People who are sexually exploited must have deserved it by their
behaviour. False

19. Sexual exploitation only happens in certain ethnic cultural environments.

False

Fast Track Training

ADDRESS: 82-84 Radford Road, Nottingham, United Kingdom NG7 5FU
TEL: 01158376502 MOB: 07768279709 FAX: 01158376502
WEB: www.fasttracklifeuk.co.uk EMAIL: [email protected]
22