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Question No. 1
Which of the following is inappropriate at the workplace?
1. Wearing deodorant.
2. Getting a tattoo inked on a visible part of the body.
3. Keeping nails clipped.
4. Wearing polished leather shoes.

Question No. 2
Where is the napkin placed to show "finished eating"?
1. On the chair
2. On the table, to the left of the plate
3. On the plate

Question No. 3
Your work requires you to travel to different countries. You notice that in some countries, people tend to stand at
least 3 feet apart when talking to each whereas in a few countries, people stand quite close to each other How
should one interpret this behaviour?
1. Countries where people stand close to one another are more friendly
2. Countries where people stand at least 2 to 3 feet apart are more professional
3. Proximity is a result of culture and upbringing. It does not always reflect friendliness
4. It is wrong to notice aspects such as proximity when traveling to other countries One should only focus on work
5. Protocols regarding physical proximity in social situations are different for each culture. It is better to look at this
behaviour with the culture in context

Question No. 4
Ravi and his team are eating dinner with the client. Ravi wishes to order his favourite dish, spaghetti in tomato
sauce. When eating at home spaghetti off his fork. However, he is unable to decide whether he should order it here.
What would be the most suitable option(s) in this scenario?
1. Ravi goes ahead and orders his favourite food without worrying about any rules
2. As Ravi is not confident of eating it with a fork without slurping, he refrains from ordering the spaghetti for now
3. As Ravi is not confident of eating spaghetti with a fork, he orders the same dish but with a pasta form like penne,
which is easer to eat we

Question No. 5
Sohail and Steven, who are working on the same project, were to join the lunch organised during a client visit.
However, Sohail cannot attend as be hospitalized. Sohail adds that if his brother requires a blood transfusion, he
would call Steven to donate blood. Steven is about to leave for the Which of the following action(s) would be
appropriate (for Steven) in this situation?
1. Inform his manager and client about the situation and ensure that his phone ringer is just loud enough not to miss
any call Sit at one end of th can leave immediately without disturbing
2. Tell Sohail that he can come only after the lunch, if required
3. Keep his phone in vibrate mode but inform his manager and client right at the beginning that he may have to
leave midway if he gets a call Ke handy
4. Keeps his phone on the table next to his plate and ensures his phone ringer is loud. Check the phone periodically
for any messages
Question No. 6
At the start of the presentation, you see the presenter rubbing his hands together. What is the best explanation of
this gesture?
1. The presenter is nervous. His hands are shaking. That is why he is rubbing them.
2. The presenter is feeling cold. He is rubbing his hands together to keep them warm
3. The presenter is excited to meet the audience. This is a sign of energy and excitement
4. Judgment based on a single gesture can be flawed. To understand body language, we need to look at more than
one argent

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Question No. 1
State if the following statement is True or False:
"The agenda of a meeting need not be shared with the new members in a team. It should only be shared with
members who have been in the team for 6 months."
1. TRUE
2. FALSE

Question No. 2
You are on a call with your client, troubleshooting an error. During the troubleshooting, you face some issues that
you are finding difficult to resolve Your colleague, Zahoor, sitting next to you, hears you struggling and gestures to
you that he can help in solving the issue

Which of the following describe the appropriate ways to respond in this scenano?

1. Inform the client that you will transfer the call to a colleague and proceed to do so
2. Politely refuse the help. Only by making mistakes will you learn. You will be appreciated for your never-give-up
spirit
3. After seeking the client's permission, put the call on speaker mode so that the client as well can hear Zahoor. This
can speed up the troubleshooting pro
4. Politely inform the client that you would like to consult your colleague offline to reach a resolution quickly. Seek
the client's confirmation to check if you ca disconnect the current call, consult with your colleague and then call back
the client to resolve the issue
5. Politely accept the offer from your colleague. Ask him to whisper the answer to your ear You can then convey the
same to the customer

Question No. 3
Kevin has newly been appointed as the Team Lead. He wants to conduct a team meeting to discuss their upcoming
project Which of the following does he need to take care of when organizing the meeting?
1. Arrange refreshment for all the attendees
2. Check the availability of a meeting room during the planned time
3. Include the agenda, date, time and venue in the meeting invite.
4. Assign a member to take down the Minutes of the Meeting
Question No. 4
You have been on sick leave and return to office after a couple of days. Your colleague comes to you and asks about
your health What are the best ways to respond?
1. You tell her about your sickness, the cause and the effects it had on you for the past two days and how you coped
with it
2. You tell her that you are currently doing fine and thank her for taking interest in your health
3. You tell her what your sickness was but don't get into too much detail

Question No. 5
You attend your team's quarterly review. Half way through the meeting, you receive an urgent call from home
What is the most appropriate action in this scenario?
1. Politely request permission to attend the call. You won't disturb others when you cover your mouth with your
hands and speak in the phone
2. Politely excuse yourself from the meeting. Step out and attend the call. Make your phone conversation brief and
join the meeting again
3. Do not attend any calls during any meeting. This is totally unprofessional
4. Simply leave the room and attend the call Everyone would understand

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Question No. 1
If you see someone influential in the restrooms, never lose the opportunity to have a conversation and explain your
work
1. TRUE
2. FALSE

Question No. 2
Kiran is a big fan of film music. To show his love for his latest favourite song to his colleagues, he has kept the song as
his ringtone
What are the best practices that can be recommended to Kiran in this regard?
1. No recommendation required. As the ringtone is part of his identity, he has the right to show the world what he
likes
2. He should avoid keeping the song as his ringtone. Since people share the workspace, it would be a distraction
3. By keeping the song as his ringtone, Kıran has already made sure that his colleagues know his taste in music. He
can use this to build rapport with met meetings
4. Keeping the song as his ringtone may disturb others. However, Kiran can bring up his enthusiasm for the song
dung coffee or break

Question No. 3
You like technology and have subscribed to technology news. Hence you receive a lot of updates on current affairs
on the same. You think it is very useful would like to share it with the team.
What are the best ways to act in this situation?
1. You discuss with your team members the usefulness and relevance of such news items. You inform the interested
members how to such
2. You inform your team about the news site and ask if anyone would be interested in receiving updates. You create
a group and forward the matyt
3. You forward all the emails to everyone in the feam, as you think that these emails would be useful to everyone
Question No. 4
The team has planned a farewell for Rakesh, who is moving to another team from the next day. The team has
brought cake, soft drinks as in the Offshore Development Centre (ODC). Team members take selfies with Rakesh and
post it on social media
What actions should the team have avoided?
1. Consuming food items within the ODC.
2. Wasting money on soft drinks and cake
3. Clicking pictures within office premises and then sharing them on social media
4. Planning a farewell within office hours

Question No. 5
You have been given the responsibility of consolidating weekly updates from your team of eight members. Your
responsibility also include consolidated updates with the client. However, due to a technical error you are unable to
consolidate the updates before the deadline What is the most appropriate way to act in this situation?
1. Send each of the 8 updates individually as 8 separate mails, so that the client understands that the update was
given on time
2. Inform the client regarding the glitch, let him/her know that you are looking into it urgently, and follow up with
tech support to resolve

Question No. 6
You have observed that no one follows a queue near the lift at your office.
Which of the following should you do?
1. Follow the queue to the best of your ability
2. Try and influence others to let a pregnant lady or a specially-abled person use the lift first.
3. Discuss the idea with colleagues whenever an opportunity arises, to influence them to follow the queue
4. Request the team lead to include it in goalsheets and lower Ratings of those who do not follow lid etiquette
1,2,3
2,3
2,3,4
1,2,4

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Question No. 1
Sujata has joined a new location on deputation. During the weekly team meetings, Sujata finds that some of the
members tend to form smaller sub-gro switch to the local regional language to express their thoughts. Due to this
Sujata sometimes misses out on what is being discussed, and feeds that a dec been thrown at her suddenly
What can Sujata do?
1. In the next meeting, request clearly but politely, that they use a language that everyone understands
2. Learn the local language quickly
3. Speak to the team leader and explain the challenge. Request the team leader to ensure that everyone speaks the
Question No. 2
Canteen serves your favourite Biriyani on Wednesdays. On a particular Wednesday, when you reach the canteen,
you see a long queue It has been and the queue has not moved much. You realize random people are reaching out to
people at the front of the line, handing over their coupon to get th What would be the appropriate actions, in this
situation?
1. Accept the situation and not make a fuss if the biryani gets over before you reach the counter
2. Talk to the admin team for support on Wednesdays as the queue needs to be managed better.
3. Talk to the people up front and request them to respect the queue
4. Move to the front and hand over the coupon to a friendly face to get the plate early

Question No. 3
Which of the following tasks would you categorise as unethical at the workplace?
1) Your ID card seems to have stopped working. You use your colleagues' ID card to swipe in and out of the ODC
2) Your colleague is going on leave and mails the responsibility matrix to the team.
3) You took leave but did not apply for the leave because no one tracks leaves
4) You came to know of a pharmacy, which can give you fake medical bills that you can apply for reimbursement.
1.2.3.
1.3.4
2.3.4
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