PROJECT MANAGER Results-focused senior professional with over 15 years of experience driving cri tical IT and business initiatives

to completion through confident leadership of teams and processes. Expertly defines scope and aims for all projects - creates time-sensitive plans and schedules that provide essential direction to teams, wh ile delivering detailed progress reports and budgets to executive and senior lea ders. Recognized for consistently achieving goals, with an unsurpassed knowledge of vital Project Management methodologies, risk & change management solutions. Equally skilled at conveying complex concepts to technical and non-technical sta keholders, with a keen ability to sell ideas and gain consensus from all parties . Project Planning & Leadership * Team Building & Management * Budget Administrati on Client Services * Documentation * Statements of Work (SOW) Preparation * Solutio ns Management RFP & RFI Creation * Process Improvement * Risk Management * System Implementati ons Disaster Recovery * Cost Analysis/Estimation * Progress Tracking & Reporting Software Implementations * Relationship Management * OCM * Issue Resolution * SD LC Management PROFESSIONAL EXPERIENCE CareFirst BLUE CROSS/BLUE SHIELD, Cumberland, MD * 2010 Provider of healthcare insurance to individuals, families and businesses in Mary land. Program Project Manager (Consultant: 10 month tenure) Preparation of business process improvements and staffing adjustments for the Cu mberland Operations dept. Evaluated processes for coders and testers to streamli ne workflows and create processing improvements using business best practices. S r. Project manager for BCBS association audit score improvements project and the 2011 migrating groups from Facets to NASCO systems as well as the year-end rene wals coding projects. Acting Program Manager for ICD-10 mandate corporate initia tive managing 5010 Claims Operations scoring improvement and Claims first pass r ate projects along with Provider systems analysis in relation to on-going and fu ture projects required to complete ICD-10 mandates for 2013. Key Contributions: * Improved department productivity through the creation of tracking spreadsheets and workflows using SharePoint, as well as training management and staff on PMB OK best practices, communications and the need for concise documentation. * Prepared a 4th qtr staffing plan to enhance coding and testing staff based on the avg. number of hours it took to code, test, review, audit and complete accou nt setups * Improved association (MTM) score from 72% to 95% through business improvement projects including coding reviews developing 3 pass auditing techniques to revi ew test plans and results compared to completed coding in relation to the actual signed contracts. * Working closely with coders and testing staff I created and monitored the migr ation project plans and tracking sheets for 2011 NASCO account migrations projec t. 20 accounts / 50 products selected for this project. * Provided leadership and organization on the year-end contract renewals of 200 NASCO accounts for 2011 in the operations dept. monitoring coding, testing and auditing processes. MARGO PENNDORF * Page 2 * [email protected] * Provider of all OTS status reporting to team members, C level and Sr. manageme nt on OTS project initiatives and milestones. * Discovery manager on ICD-10 projects as related to Claims / Provider. Creating

diagrams and analysis documents for upcoming projects. NASCO, Atlanta Ga * 2008-2009 Provider of single-system claims processing solutions to health insurance compan ies. Implementation Manager (Consultant: 17 month tenure) Provided primary customer support to CareFirst BCBS of MD (CF) and Program Manag ement for the migration of CF accounts onto the new NASCO MembersEdge systems. C oordinated communications between NASCO / CareFirst, IBM and EDS project leads. Served as lead point-of-contact and acting Lead Project Manager for all phases o f software implementations and membership account migrations using PMBOK / SDLC methodologies. Directed projects, analyzed, documented and managed defects and g aps related to membership system (MetaVance). Ensured adherence to implementatio n and migration deadlines by monitoring and resolving open issues and gaps. Deve loped and oversaw completion of SOWs. Created weekly progress/budget reports for deliverables. Served as steering team leader/program manager for CareFirst init iatives within NASCO membership. Partnered with management and customers to ensu re adherence to PMBOK best practices, and delivered progress reports on projects to C level management via ECM tools. Key Contributions: * Convinced customer to move forward with migration of legacy data to a new syst em despite previous concerns and unresolved issues. Consulted with NASCO senior management to re-prioritize open issues to ensure progress and rebuild customer trust. * Negotiated new time commitments of SOW by analyzing customers needs and reprio ritizing project work accordingly through joint technical meetings between NASCO and CF SME's and technical staff. * Facilitated a highly successful meeting between NASCO, IBM, EDS and CareFirst Sr. Management, which enabled voicing of concerns and development of solutions that were positive for all parties. * Optimized project progress by leading targeted technical improvement projects/ program that created more efficient processes between NASCO departments and cust omers through better communication via SharePoint, edoc, e-mail and regular tech nical meetings. * Provided detailed documentation and exit training to permanent replacement wit h continued off site support as needed. BLUE CROSS/BLUE SHIELD OF SC, Columbia, SC * 2006-2008 Provider of healthcare insurance to individuals, families and businesses in Sout h Carolina. Senior Project Manager (Consultant: 19 month tenure) Spearheaded diverse IS-related initiatives for multiple divisions, as well as ma rketing outreach projects to develop new business (including responses to system s technical RFPs and collaboration with senior leaders to respond to RFPs with t echnology specifics and cost analysis). Served as Project Lead/Facilitator for R apid Application Development (RAD) of new business marketing projects (Claims, C ard Swipe, and R&D). MARGO PENNDORF * Page 3 * [email protected] Key Contributions: * Advanced success of initiatives though collaborative design/leadership of PMO process improvement projects for C level management. Spearheaded dashboards rep orting projects to "C" level management to analyze metrics and improve reporting /decision making. Additionally, served as SME on creation of new methodologies f or PMO and Marketing. * Improved cost estimation accuracy through creation of automated spreadsheets. * Spearheaded PMO advancements to improve senior management participation in ac quiring new business through intrinsic and extrinsic rewards and better team bui

lding. * Led team of 15, serving as lead PM and Subject Matter Expert (SME), on govern ment insurance card new business program. * Ensured adherence to mandated end dates for critical government-related, RFP' s and year-end projects that were started late - utilizing RAD and PMBOK/SDLC me thodologies, streamlined processes and achieved completion ahead of schedule. CINGULAR WIRELESS, Atlanta, GA * 2006 Mobile phone company, now part of AT&T. Senior Project Manager (Consultant: 5 month tenure) Partnered with management and customers to ensure adherence to PM best practices , and delivered progress reports on projects to C level management via Mercury E CM tools. Concurrently managed 4 initiatives in various stages using SDLC and RA D methodologies. Facilitated / conducted both business and technical JAD session s, Created/reviewed documentation deliverables for all project phases (Scope - i mplementation, facilitated RAD, and oversaw deliverables. Developed team SharePo int site, and created PowerPoint presentations, Visio diagrams and project timel ines. Key Contributions: * Generated $150K annual savings through management of project that delivered a n automated, web-based system that determined best rates for customers based on usage. * Piloted 3-month Teradata database management project that improved operationa l reporting by consolidating information from a legacy system into a new databas e. * Optimized quality through design and participation in QA design testing and r eviews. * Created team SharePoint site and document repository using ECM tools. IKON FINANCIAL SERVICES, Macon, Ga * 1998-2005 Provider of services to IKON Office Solutions customers. Subsidiary of GE Capita l Corporation. Manager of Reporting Application Services Developed/coordinated technology projects and maintained legacy systems for mult iple business functions across two companies (GE/IKON) leading team of in-house and offshore programmer analysts. Managed resources and created SOWS, detailed p lans, and schedules. Oversaw project progress, budgets, risk MARGO PENNDORF * Page 4 * [email protected] management, and issue resolution, utilizing Six Sigma concepts to ensure results . Optimized team performance by using exercises and rewards systems. Conducted feasibility studies and cost analyses. Completed specifications develo pment and documentation and compliance paperwork for SOX and SAS70 auditing. Man aged DB2 and Oracle databases, translation of materials for offshore teams, and training documentation. Key Contributions: * Slashed yearly production reporting expenses by $160K through direction of pr oject that created online web based report-viewing tools and archive systems. * Boosted productivity 40% companywide through design and leadership of a repor ting inventory system project that also eliminated redundant coding requests. * Expertly managed 2-year Oracle ODS and EDW database initiative that included system acquisition, integration and program management. * Delivered $100K savings/year through launch and management of a reporting arc hive project to house critical financial reports - reduced both CPU costs and an alysis time. * Process improvement specialist for internal business functions - business pro cess mapping (RUP)

BLUE CROSS/BLUE SHIELD OF CT, North Haven, CT * 1990 - 1998 Provider of healthcare insurance to individuals, families and businesses in Conn ecticut. Senior Programmer / Analyst Project leader and supervisor for a team of 5 programmer/analysts supporting pay roll/personnel/finance and insurance systems. Key Contributions: * Managed and lead project development and software maintenance of MSA Payroll/P ersonnel, Finance and insurance systems creating new programming, installing cod e updates, reports creation, and documentation and training users using release management. * Analysis, creation and testing of COBOL conversion programs. * Managed VB web based front-end projects for HR systems. * JCL setups * Code walk through. * Problem / Change management. * Project managed and lead database development projects. * Project documentation and end user training. * Job Scheduling and on-call supervision CAREER NOTE: Additional history includes Co-Owner/CIO, CFO of Hopes and Dreams B ridal - Created business plans; hired, trained, and managed staff; installed POS system and set up reporting; resolved issues and ensured excellent customer ser vice. Previous role as Programmer/Analyst for Konica, Windsor Locks, CT. MARGO PENNDORF * Page 5 * [email protected] EDUCATION & TRAINING Business Administration /Marketing (2006 - 2008) (with Project Management Certification) (CTU) Colorado Technical University On-line, Colorado Springs, CO Certificates: HR Development, Project Planning, Accounting & Finance, Sales & Ma rketing, Marketing Research, Business in the Global Environment - CTU On the Job Training: BCBSSC: Managing Resources with ETMS, Uncage Your Mind - Provided by Furman Univ ersity Certificate in COBOL & JCL Programming - MORSE School of Business Hartford CT (O ut of business) GE / IKON training provided by Dale Carnegie: Herrmann Brain Dominance * PMI methodology * Six Sigma * Project Lifecycle * PMB OK PM methodologies (SDLC, ITIL, RUP) * Myers Briggs * Making Meetings Work * Negot iating to YES The role of a leader * Working with difficult clients * Public Speaking * Team F acilitation Team Management * Team Member Responsibility * Coaching * Negotiating * Interviewing TECHNICAL SKILLS MS Office Suite, L * VB 2.0 PMBOK SDLC * RAD GBR and Use Case S * VSAM * DB2 *

MS Project 2007, Visio * Windows, NT, XP, Vista * Oracle * PLSQ * Charts and graphs: gantt, perado, fishbone, SharePoint Admin PM Methodology * Remedy * Changeman * CHaRM * COBOL * JCL * CIC SQL * TSO * SDMS * Endeavor Panvalet * Smart test * Test Direct

or * FileAid * Vertex * PTMS * All Tax * MSA * PeopleSoft HR MSA (IE) * Easytrie ve * QMF * SQL * DYL280 * Discover * ClearQuest * Mercury ECM * Kintana * Startr ac * Jacktrac * SharePoint * ECM2 Documentum * Six Sigma Green Belt Cert Other: R & D, ODS/EDW, EDI, Data Conversions - HIPAA 4010, 5010, IDC-9, IDC-10, 834- Enrollment/Maintenance, 835-EOB's / Auto Posting, 837- Claims submission Website LinkedIn - http:/www.linkedin.com/in/margopenndorf