Grievances
To file a grievanceYou can file a grievance when:
- You have a complaint about the quality of care you received,
- A provider or facility behaved inappropriately, or
- You have any other non-appealable issue.
The grievance may be against any member of your health care team. This includes your TRICARE doctor, your contractor, or a subcontractor., mail a written complaint to the appropriate contractor (see below) and include the following:
- Your name, address and telephone number
- Your Sponsor's Social Security number
- Your date of birth
- Your signature
- A description of the issue or concern that must include:
- Date and time of the event
- Name of the provider(s) and/or person(s) involved
- Location of the event (address)
- The nature of the concern or complaint
- Details describing the event or issue
- Any appropriate supporting documents
Note: If you are filing a grievance on behalf of a dependent, provide the dependent's information, as well as your own in the grievance.
Your Region or Plan: | Steps to Filing a Grievance: |
---|---|
East Region | Mail your complaint to Humana Military: Regional Grievance Coordinator |
West Region |
Mail or fax your complaint to Health Net: Health Net Federal Services, LLC Fax: 1-844-802-2531 |
Overseas | Mail or email your Universal Grievance and Complaint Form to International SOS: International SOS Assistance, Inc. Email: [email protected] |
TRICARE For Life | U.S. and U.S. Territories: Mail your complaint to Wisconsin Physicians Service: WPS-TRICARE For Life
Grievances Mail or email the Universal Grievance and Complaint Form to International SOS:
International SOS Assistance, Inc. Email: [email protected] |
Pharmacy |
If you have a complaint about pharmacy provider, send it to Express Scripts by either:
Express Scripts, Inc. If you have a complaint about home delivery or other services provided by Express Scripts, send a written complaint to:
Defense Health Agency |
Active Duty Dental Program |
Mail or fax the Grievance Form to United Concordia:
United Concordia Fax: 1-717-260-7168 |
TRICARE Dental Program |
Mail your Grievance Form to: United Concordia |
Last Updated 5/3/2023