WRAL News cited in FTC lawsuit against bill pay service accused of duping customers
The Federal Trade Commission cited WRAL 5 On Your Side's reporting in its lawsuit against a bill pay service accused of deceiving customers. doxo is a third-party bill pay service that touts itself as a single website where customers can make payments on multiple accounts, but the company often charges customers a fee to make those payments.
Keely Arthur, WRAL consumer reporter, and Pritchard Strong, WRAL consumer producer