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Review Highlights
“Alex ran into an issue while doing the work and ended up having to spend the entire day working on our gate.” in 379 reviews
“Many thanks also to the dispatcher who swiftly routed Aaron to us, as it was getting dark and cold.” in 53 reviews
“I was a bit skeptical of all of the positive Yelp reviews for B&B Locksmith but there is a reason they have so many.” in 199 reviews
About the Business
Business owner information
![Photo of Alex B.](https://s3-media0.fl.yelpcdn.com/buphoto/mSaFRQMLvRflmDt7eyYfXA/90s.jpg)
Alex B.
We specialize in commercial, residential, and automotive locksmith and security services.
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Does this company change tumblers on a car ignition? 2005 Lexus gx470
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Overall rating
962 reviews
5 stars
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1 star
- Janis R.San Francisco, CA96223Aug 30, 2024
This company is awesome. The reviews before me are spot on. Straight shooter and Quick! Doing business with them was soooo Easy!
I lost my last key fob a few days ago. Did my research on aftermarket fob/key for my 2017 (not push start) Toyota Rav4 and purchased two (best to have back-up at this point)! So I submitted a project request on Yelp for a vendor to give me a quote on programming and keying the two.
B&B Locksmith and Security answered within a day, gave me a reasonable price (aligned with two of the lowest I had already received) and were able to come to ME the next day. Matthew called when he was 20min out, showed up very professional and warm. Explained the process and I let him to it. Finished within 20min and just like that my two keys and fobs worked! Matthew knows what he is doing and the confidence in his craft is admired.
I REALLY appreciate that they: 1) DID NOT frown that I had already purchased my fob/keys. 2) DID NOT Over quote me - just to match it later (a different vendor did that, lost trust in them, 3) DID NOT make me go to them or meet in the middle (I think they are in the East Bay and I am on the Pacific Coast of SF and 4) DID NOT play yo-yo with me on scheduling.
They deserve every 5-star rating because THEY ARE 1)straight forward, 2) read the details of my job (I did not have to duplicate what I said) 3) quick communicators 4) quick schedulers 5)Came out to me 6) explained the process and 7) wore a bright smile while he did the job. I adore Matthew and the owner (he replied to my project).
I would highly recommend them anytime! Thank you!Helpful 0Thanks 0Love this 0Oh no 0 - Johnson H.San Francisco, CA483467374Jun 3, 2024Updated review
I had an incredible experience with B&B Locksmith and Security Inc. when I needed a duplicate key for my SUV. Communication with the company was a breeze from the moment I reached out to schedule an appointment. They were responsive, professional, and accommodating to my schedule.
Matthew arrived on time for the scheduled appointment - he was nice and knowledgeable. He quickly assessed my needs and got to work on duplicating my SUV key. I was impressed by his efficiency and attention to detail. Matthew clearly knows his craft and takes pride in his work.
In no time at all, Matthew had my new SUV key ready to go. He even took the time to test it to ensure it worked perfectly. I appreciated his thoroughness and commitment to customer satisfaction.
Overall, I couldn't be happier with my experience at B&B Locksmith and Security Inc. The scheduling and communication were seamless, and Matthew provided exceptional service. He duplicated my SUV key quickly and efficiently, saving me time and hassle. I highly recommend B&B Locksmith and Security Inc. to anyone in need of locksmith services. They are true professionals who prioritize customer satisfaction. Thank you, Matthew and the entire team at B&B Locksmith and Security Inc.!Helpful 0Thanks 0Love this 1Oh no 0Jul 2, 2020Previous reviewAwesome service. The car fob works great, even weeks later. Will definitely call this company again for any other lock needs for our home. Thanks for coming out and helping with this need.
- Ilan F.San Francisco, CA2624May 24, 2024
Huge thanks to B&B Locksmith and Security! When someone messed up my van's ignition in the middle of the night, I was really stressed. They showed up at 6 AM sharp, and Matt, the tech, was awesome. He got me back on the road fast and even helped me avoid a street cleaning fine!
Plus, the price was way better than other quotes I got. If you need a locksmith, definitely call B&B!Helpful 0Thanks 0Love this 0Oh no 0 - Apr 30, 2024
I needed my doors to be re-keyed and B&B locksmith was able to send someone out within a day! Love that the service was so quick and thoughtful.
They took the time to ensure their work was great and even had me "test" all the new locks! Would recommend.Helpful 1Thanks 0Love this 0Oh no 0 - Jonathan M.Nob Hill, San Francisco, CA04Aug 16, 2024
On time and very professional ! They were one of the only companies offering laser blank key cutting (Porsche 996) and the service was impeccable !
Helpful 0Thanks 0Love this 0Oh no 0 - Jose S.San Francisco, CA411133Jul 29, 2024
If you're looking for a professional, NO BS, fair priced locksmith for your vehicle USE B&B. Can't say enough about these guys work and customer service. From start to finish 1st class A+++++ stuff. Repeat customer for life. Thank you for all that you do.
Helpful 0Thanks 0Love this 0Oh no 0 - Veronica A.Union City, CA119198171Jun 29, 2024
I reached out to B&B Locksmith based on the reviews I saw here on Yelp. I reached out for pricing and availability, and they responded very quickly. I needed to get a cluster mailbox rekeyed for one of my tenants and they came the next day! They were on time, communicative and quick! I will definitely reach out for future services!
Helpful 0Thanks 0Love this 0Oh no 0 - Etienne L.Walnut Creek, CA280204281Jul 3, 2024
Requested locks changed. Mark call me swiftly and got appointment the next morning. He showed me the services I needed and the project was delivered on time and with great pricing. I would definitely recommend and use again.
Helpful 1Thanks 1Love this 0Oh no 0 - Mikey S.San Francisco, CA76557Jun 2, 2024
Always very responsive with little notice since a front door lock that breaks isn't something we plan to happen! The technician (Ian) I've had come out three times now for different issues is really great. Very friendly and explains everything very well.
Helpful 0Thanks 0Love this 0Oh no 0 - Yuqian D.San Jose, CA011Jun 21, 2024
My car was stolen with both keys. Fortunately the car was recovered but keys are gone. After getting my car released from the tow company, I asked for help in Yelp, B&B is the one who responded me in minutes and their quote is reasonable. The communication with the owner - Alex is very efficient. Based on my requirement, he sent Matt for the on-site service.
Matt called me 30mins in advanced and arrived just on time. He unlocked the door and reprogrammed the key. However,because my car's garage opener control panel was broken and wires were cut in the theft, the new keys remote did not work as expected. Matt suggested me to have my car been repaired first then try the key remote control again. If still has issue after the repair, just let him know.
6 weeks later, I got my car back. Unfortunately, the remote control still did not work. I contacted B&B again. Alex checked with Matt and sent him for the next day service.
Again, I got 30mins in advanced notice from Matt before his arrival. As Matt explained, the reason it didn't work before was due to the cut wires from when they stole the car. It affected the car from receiving the frequency from the key. After I got the car fixed, Matt reprogrammed the keys. The computer in the car recognized the frequency and accepted the keys. Now the new keys work perfect. Good job, Matt.
Thanks B&B. Thanks Alex and Matt.Helpful 0Thanks 0Love this 0Oh no 0