NorthStar Moving Company

Had a great experience moving with John and the team. John is very efficient, and manages the team well. He also thinks things through how to sequence things to make sure everything makes sense.
Also, customer service was fast and responsive. Very good experience overall, highly recommended.

It's been a week since our move and we're still talking about what a great job our NorthStar team did to make our move easy and painless. They showed up on time, and jumped in like masters. They carefully wrapped and packaged our furniture beyond anything we've seen before and safely transported to our new flat. That earns them 3 stars. But they get 5 stars for the heroic way they managed to squeeze our furniture through tiny doorways, around corners, and up stairs. Many times, it looked impossible but they found ways to get an extra inch here and there. They never gave up. Others would have taken the safe way, left our couch on the sidewalk and told us to buy a new one. Not our NorthStar team. They finished the job and saved us a lot of time and money. We highly recommend them! Totally worth every dollar.

We have moved few times in the last few years due to job and contracts etc. This move today with NorthStar was by far the smoothest and easiest. Great team (I believe Felipe was team leader) and fast workers. They earned the money honestly and I say that because I have seen movers find ways to stretch their work hours but with this team today, they were very fast and hardworking. Loved it. Even though the move was not cheap but I still tipped a lot more than I had planned because I was just really happy with the experience. If they serve in an area I am moving to or from, I will definitely contact NorthStar again. Their hourly rates are also better than most quotes I got.

Wow- talk about a scam.

Looked up their website and it states that their Local Moves are any moves within 100 miles. Confirmed my move will be 98 miles = Local Move. Representative Brenda says this is an Interstate Move and (before a onsite estimator could even look at my apartment) says it'll cost at least $7k!

When I confront her with the reality that this move is considered Local per their own guidelines, she simply says "Well we don't even serve that area".

Poor customer service is an understatement. Deceptive and lack of integrity is more accurate. They wont honor their own guidelines and will try to scam you for thousands of dollars! Don't even call!

(Times like these where I wish Yelp offered NEGATIVE ratings)

UPDATE as of 8/15/19:
Received a call from Wendy who was incredibly apologetic for my previous experience. She was very genuine and did all she could to make this right. After a brief conversation, she was able to reschedule an on site visit to give a more accurate estimate. Still getting quotes from other companies but wanting to rectify a mistake shows a lot about a company- kudos to NorthStar for doing what they can to "make it right". Thanks a bunch Wendy!

UPDATE as of 8/22/19:
Response to Lauren- I understand that you feel words like "lack of integrity" and "scam" are insulting however it doesn't negate how I was mistreated. I would encourage you to listen to that phone conversation (as I know they are recorded) then to objectively conclude if a potential customer would walk away resonating with those phrases.

We did have an estimator come on site and he was pretty thorough and very nice and personable. An official estimate was emailed to me the next day however the rates were just too high- so we found another affordable company.
THIS IS NOT PERSONAL but consumers need to know that just because the actual distance between locations are within 100 miles, doesn't mean NorthStar will honor this as a local move. I was told that they would need to take alternate routes which pushes the distance outside of 100 miles; this shifts the charging method. Plus, there were quite a few additional charges (like an additional $20 per 1,000 lbs for every flight of 7 stairs). Their service could be excellent however be prepared to pay some extra charges.

All this to say, we ended up going with another company but North Star did their best to rectify a mistake.

The guys from Northstar were truly exceptional. They were so fast, efficient, and careful with our belongings. We would use this company again in a heartbeat, I really can't find the words to express our gratitude.

There's nothing that I can say to improve their service. They are reliable, on time, and worked very quickly. Their professionalism definitely calmed our nerves.

Isael & his team were amazing! Punctual & fast. This was not an easy just load & unload the truck job. Some items were destined for the garage for donation, other items to a storage unit & still others to our new home. When I threw them a curveball, they said "okay". They were amazing. While I hope to never move again, I will whole heartedly hire them again if we do & I will happily recommend them.

I'd like to thank North Star for making my recent move one of the smoothest moves ever. They were prompt, prepared, and friendly. Overall, I was very impressed.

The movers gave me a window for their arrival. I assumed they would be at my place later than earlier since they had to battle morning rush hour on the Bay Bridge. I was wrong! They factored morning rush hour into their schedule and arrived 20 minutes early! I was very impressed with their planning.

I was feeling ill during the move, so the movers were very sympathetic to my condition and totally handled the move while I rested.

I strongly recommend this moving company. Also, the Yelp coupon is a great deal!

Awesome job moving my one bedroom from one side of the mission to the other.
Juan and two other guys showed up right on time. They took care to wrap up everything to make sure nothing was damaged. We had multiple large pieces and pieces of art. Everything arrived in perfect condition.

decided not to go with them. Very bad communication over the phone + prices were off to the roof. The material that would be used (e.g. plastic wraps, carton boxes, etc.) was not even included. They didn't even ask how many items I had to move and gave me an estimate for 3 movers. Very weird communication...

Worst. Move. Ever.

I've let all my friends and coworkers who were moving over the spring and summer know about what a horrendous experience we've had with this moving company. So I think we've saved some of our peeps from a cruddy experience...

- ran late
- broke stuff
- inefficient, even though we had elevators and there were 3 of them to move a small apartment (less than 900sqft) the move took forever, it was far from a long distance move, just 5 miles away
- we caravanned over and these guys nearly drove the truck off the road.
- littered their crap on the street even though there were garbage cans nearby
- unprofessional, they tried to "help us" on the price depending on how much tip we were going to leave them

Like the other yelp reviewer, we still have lingering PTSD dealing with this move and we have moved a lot.