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Professional, Affordable & Reliable Moving Service
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We Provide Storage Services!
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Highlights from the Business
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Family-owned & operated
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14 years in business
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Review Highlights
“David, Domingo, Mauricio, and Jose Hernandez did an incredible job getting us into our new office in a single day.” in 23 reviews
“We worked with Sam (who was incredibly helpful) and we used the same moving crew twice: The Dream Team...” in 23 reviews
“Jerome, Justin, and Aitu were friendly, professional, and extremely helpful through every twist and turn.” in 17 reviews
About the Business
Business owner information
![Photo of Paul H.](https://s3-media0.fl.yelpcdn.com/buphoto/uIBkS4S7Z5bgPRc1qZCVCA/90s.jpg)
Paul H.
Ontrack Moving, your premier choice for professional moving services in San Francisco and the Bay Area. With a commitment to excellence and a passion for making every move a seamless experience, we have established ourselves as the best movers in San Francisco, specializing in both residential and office relocations. 1. Residential Movers San Francisco: At Ontrack Moving, we understand that moving your home is a significant event. Our dedicated team of movers in San Francisco takes pride in ensuring a stress-free and efficient transition for you and your family. We handle every aspect of your residential move, from packing your cherished belongings with care to safely transporting them to your new home. Trust us to be your reliable partners in making your new house feel like home. 2. Office Movers San Francisco: When it comes to relocating your business, time is money, and disruptions are costly. Ontrack Moving specializes in office moves in San Francisco, designed to minimize downtime and maximize productivity. Our experienced office movers are skilled in disassembling and reassembling office furniture, electronics, and equipment, ensuring your workspace is up and running in no time. With a focus on efficiency and precision, we are the go-to choice for office moves in the San Francisco area. 3. Best Movers in San Francisco: Ontrack Moving has earned its reputation as the best movers in San Francisco through years of exceptional service and satisfied customers.
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Hi, is Oakland within your service area?
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No answers yet. Answer this questionQ:
What are the hourly rates?
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Hi Johnnie, Our rates will fluctuate depending on the day you are looking for. The rates will also be determined through the specific crew size that your move… more
Leo H., Business Customer Service
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Overall rating
335 reviews
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- Kaitlyn C.San Francisco, CA156151Jan 6, 2020
Excellent moving company! I had a one-bedroom local move, and the movers were efficient and also very helpful. Best value of all of the movers I had called. The company and the movers themselves were both very communicative before the move as well. Highly recommend.
Helpful 0Thanks 0Love this 0Oh no 0 - J. D.San Francisco, CA16914May 29, 2024
Highly recommend OnTrack Moving, our team members were Jonathan and Victor. They were very professional, and friendly. Handled the move without any stress, and easily followed our requests. They worked very well as a team, and we didn't have to do anything.
OnTrack's pricing was easy to understand and upfront. I would use this service again without hesitation.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Leo H.
May 29, 2024
Thank you for the feedback and the recommendation.
We are glad to hear you were satisfied with our services. We look forward to assisting with future needs. Best regards,
The Ontrack moving Team. - Mo G.San Francisco, CA0283Mar 12, 2024
I regret to say that my experience with OnTrack Moving has been utterly disappointing. While the initial process seemed promising, the move day itself was a complete disaster. The moving team's attempts to extort more money from me with false accusations and lies were both infuriating and unacceptable. Their bait-and-switch tactics are not only embarrassing but also unethical. Adding insult to injury, they tacked on erroneous fees and charges after the fact, demonstrating a complete lack of integrity and transparency in their business practices.
Weeks after the move, I found myself unpacking broken items and discovering tape residue on various pieces of furniture, a testament to their careless handling. I would strongly advise against using OnTrack Moving and caution others to steer clear of their services. Their dishonesty and manipulation of the bidding process to tack on ridiculous fees at the end are indicative of a company that prioritizes profit over customer satisfaction.
In light of my experience, I have taken the necessary steps to file a complaint with the state of California and the Better Business Bureau. I cannot in good conscience recommend or refer anyone to this company. Beware and heed my warning: look elsewhere for your moving needs, as you will undoubtedly regret entrusting OnTrack Moving with your belongings.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Leo H.
Mar 12, 2024
We'll appreciate is you could reply to the DM we sent you requesting the moving date and name the reservation was under to ensure that Ontrack Moving from the Bay Area provided the relocation services to you. Your cooperation will enable us to take swift and necessary steps to address any issues related to your move.
We are genuinely concerned to hear about your experience, as such behavior is not in line with our company values or practices. We take accusations of extortion, false claims, and lies very seriously. Such actions for part of the movers as you claimed, If proven true, immediate employment termination for the involved movers will follow.
At Ontrack Moving, we prioritize transparency, integrity, and a seamless moving process. We are committed to thoroughly investigating the issues raised and providing a proper resolution. Your cooperation in this matter is crucial.
Please reply to the DM with the requested information or contact me directly at 888-914-8787.
Paul H.
Ontrack Moving
General Manager
888-914-8787 - Gina D.San Francisco, CA03Aug 2, 2024
I used OnTrack first to move out of my old place in May of this year and store my household furnishings for 3 months. The storage was well priced and the movers led by Antonio B. were incredibly professional, careful, and fast. I then had them move my things to my new place on August 1. At each step of the way the team led by Antonio B. were excellent, efficient and very pleasant. I cannot recommend this company highly enough. They made my moving experience terrific!
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Leo H.
Aug 26, 2024
Thank you so much for your kind words and for choosing Ontrack Moving for both your move and storage needs! We're so glad to hear that Antonio B. and the team provided you with professional, careful, and efficient service every step of the way. It's great to know that we could help make your moving experience terrific. Your recommendation means the world to us. If you ever need movers in the Bay Area in the future, we'll be here to help!
- Amy C.San Francisco, CA08Feb 19, 2024
Huge thanks to my movers Valentin and Jackson for their help with my challenging in-town move with LOTS of stairs and in the rain. These guys were gracious, friendly, fast and all around excellent. I highly recommend Ontrack - they provided a reasonable quote then checked in several times before the move day. Easy, efficient and professional. Moving is always hard, but good movers make a big difference! Thank you!
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Leo H.
Feb 20, 2024
You're very welcome, Amy! We appreciate your kind words and are glad to know that Valentin and Jackson could make your challenging move a smooth experience. At Ontrack Moving & Storage, we prioritize professionalism and efficiency, and we're thrilled to hear we made a positive impact. If you ever need assistance again or have any questions, feel free to reach out. Wishing you all the best in your new space!
- Raul R.Colma, CA03Dec 21, 2023
I had a fantastic experience with Jonathan and Martin during our move. They demonstrated exceptional care for my belongings, including furnitures and electronics. Not only were they respectful of our new home, but they also went the extra mile by placing plastic sheeting on the floor to protect the new carpet. Their attention to detail was impressive, asking about furniture placement preferences and even disassembling/reassembling items to prevent any damage. I highly recommend their services for a smooth and considerate moving experience.
Ask for Jonathan and Martin, it's worth the price.Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Leo H.
Jan 2, 2024
Thank you so much for sharing your positive experience with Ontrack Moving & Storage, Raul! We're thrilled to hear about the exceptional care and attention to detail they provided during your move. It's fantastic to know they went the extra mile to protect your belongings and new home. We appreciate your recommendation and look forward to serving you again in the future. Wishing you a very happy new year!
- Ellen K.Oakland, CA42341Dec 12, 2023
Great experience from start to finish. I worked with Dylan to get our quote -- it was fast and easy and he was a good communicator with reliable follow-up. A team of 4 (Leo, Carlos X, Celso and Victor) arrived the day of -- they called to let me know they were on there way and even came a few minutes early. They worked efficiently and even repaired the leg of our bed which had broken right before we moved. I only received one other quote, but these guys seemed comparable and reasonably priced. Highly recommend OnTrack Moving.
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Leo H.
Dec 14, 2023
Thank you Ellen, happy that we were able to assist. Thank you for the recommendation and we hope you have a great holiday season.
- Karissa T.Redwood City, CA31Nov 21, 2023
Used Ontrack for my recent move. Eduardo and Edgar packed everything carefully. They went above and beyond to make sure all the furniture was safe. Additionally, all the staff on the phone were great at answering questions and getting back to me quickly.
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Leo H.
Dec 10, 2023
Thank you for choosing Ontrack Moving Services, Karissa! We're thrilled to hear about your positive experience with Eduardo, Edgar, and our helpful office staff. We strive to make every move smooth and secure. If you ever need our services again, don't hesitate to reach out. All the best.
- Sep 5, 2022
UPDATE 9/14/2022
Upgraded to a 4-star rating as Ontrack reached out to me following my review and provided a thorough customer service follow up. They were able to soothe some of my concerns listed below. I feel that this follow through is deserving of redeeming my experience with the service itself, hence the updated review.
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ORIGINAL REVIEW 9/1/2022 3 STARS:
First off, everything got done, and nothing broke. Just from the perspective of their services offered, it completed the task.
Now a few things that happened that lowered the rating:
- we moved from a 1 bedroom loft. We had a bed, sofa, table, desk, and dresser. This took over 4 hours to move. Originally, I was going to ask to cover much more (side tables, paintings, kitchen stuff, garage), but they took so long and each hour is $$, we ended up prioritizing our large items and moving the rest ourselves. I couldn't help but think they were milking us for more time.
- they really spent a long time wrapping each item (which is good if you have expensive things, but not if you have cheap items) and they will charge you for all materials. Again, just for the items listed above (and 2 additional boxes), we paid over $200 for just materials.
- were 1 hour late to meet us (communicated to us they were running behind the morning of, so there really isn't anything you can do at that point)
-total came out to $1900 (with tip) to move basic furniture from a 1bd apt. Did not move any bathroom or kitchen things. Two people showed up but really only one person was packing. The efficiency we expected might have been too high, as we anticipated everything to take 3 hours. In the end, we were charged for almost 8 hours of work.
Nothing against the guys that were working. It's not easy carrying heavy things, and we even went out to buy cold water and soda for them during the move. We just weren't impressed with the overall service and wouldn't have gone with them had we known moving a few of our items would cost us almost 2 grand.Helpful 0Thanks 0Love this 0Oh no 0 - Jimmy C.Oakland, CA42122Mar 5, 2023
My partner and I have hired Ontrack to help us with three moves. First from one apartment to another, then to a rental house, and then to a house of our own. Each time they have been stellar, which is why we've continued to use them. Although moving isn't much fun and we're glad we won't have to do it again, it's bittersweet that we won't be able to support Ontrack directly anymore. Hopefully this review helps get them some more business.
On this last move, our crew consisted of Cristian, Jose, Miguel, and Victor. They were prompt, arriving slightly before the scheduled time. They were polite and understood everything we asked of them. They were amazingly efficient. It took us weeks to pack our three bedroom rental house, but these four men finished loading it into their truck in about 2 hours. At the new house, it took about the same amount of time to unload everything. They were careful to protect all the large objects that we couldn't pack into boxes beforehand. Nothing was damaged or lost in transit.
At each move we've been amazed at the physical strength of Ontrack's movers. On the previous move, we had a large, cumbersome box that we'd been putting miscellaneous oddly-shaped objects into like brooms, mops, and a step stool. Because of the tall objects inside, the box wouldn't even close. We weren't sure it was going to be any use to them to group things together that way. But when the movers came, one of them picked it up and carried it on his shoulder like it was nothing.
On this last move they did something even more unbelievable. We have a heavy old wooden desk that's hard to move even with both of us. One of Ontrack's movers picked it up, flipped it upside down, and carried it up a flight of stairs balancing it on his head, all by himself. I should've taken a picture of this ridiculous feat, but I was too surprised to react fast enough.
Thank you Ontrack for the three moves you helped us through. You made it so much easier than we'd feared it would be.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Leo H.
Mar 6, 2023
What a positive feedback Jimmy. Thank you! We are grateful that we were able to help you relocate smoothly three times. Thank you for such an awesome recommendation and for choosing Ontrack Moving & Storage. Hope you are settling in nicely to your new home! All the best!
- Yolanda K.San Francisco, CA03Oct 31, 2023
Disappointing experience overall.
Of course sales staff on the phone prior to the move were lovely and reassuring when I specifically and repeatedly asked for an experienced crew. Then on the day, I witnessed a team members heavy handedness break my couch such that it must be replaced and also chip my lounge chair and dining table.
Post-move customer service demonstrated deceptive practices to avoid my insurance claim by doctoring the prior invoice - shocking and likely illegal. I will be pursuing with their industry body and consumer protection agency.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Leo H.
Nov 2, 2023
We sincerely apologize for the disappointing experience you had during your move. Your feedback is deeply concerning, and we take this matter seriously. We regret the damage caused to your furniture and any inconvenience you faced.
We are currently investigating the issues you raised, and we assure you that we will address these matters thoroughly and promptly. We value our customers and their trust, and we deeply regret that we fell short of your expectations. Our team is committed to rectifying the situation.
If there is anything specific you would like to discuss or if you have additional information to share, please do not hesitate to contact us directly. Your concerns are our top priority, and we are here to assist you in any way we can.
Once again, we apologize for the inconvenience you experienced and appreciate your patience and understanding as we work to resolve this matter.
The Ontrack Moving Team
888-914-8787