Ontrack Moving & Storage

Excellent moving company! I had a one-bedroom local move, and the movers were efficient and also very helpful. Best value of all of the movers I had called. The company and the movers themselves were both very communicative before the move as well. Highly recommend.

Highly recommend OnTrack Moving, our team members were Jonathan and Victor. They were very professional, and friendly. Handled the move without any stress, and easily followed our requests. They worked very well as a team, and we didn't have to do anything.

OnTrack's pricing was easy to understand and upfront. I would use this service again without hesitation.

I regret to say that my experience with OnTrack Moving has been utterly disappointing. While the initial process seemed promising, the move day itself was a complete disaster. The moving team's attempts to extort more money from me with false accusations and lies were both infuriating and unacceptable. Their bait-and-switch tactics are not only embarrassing but also unethical. Adding insult to injury, they tacked on erroneous fees and charges after the fact, demonstrating a complete lack of integrity and transparency in their business practices.

Weeks after the move, I found myself unpacking broken items and discovering tape residue on various pieces of furniture, a testament to their careless handling. I would strongly advise against using OnTrack Moving and caution others to steer clear of their services. Their dishonesty and manipulation of the bidding process to tack on ridiculous fees at the end are indicative of a company that prioritizes profit over customer satisfaction.

In light of my experience, I have taken the necessary steps to file a complaint with the state of California and the Better Business Bureau. I cannot in good conscience recommend or refer anyone to this company. Beware and heed my warning: look elsewhere for your moving needs, as you will undoubtedly regret entrusting OnTrack Moving with your belongings.

I used OnTrack first to move out of my old place in May of this year and store my household furnishings for 3 months. The storage was well priced and the movers led by Antonio B. were incredibly professional, careful, and fast. I then had them move my things to my new place on August 1. At each step of the way the team led by Antonio B. were excellent, efficient and very pleasant. I cannot recommend this company highly enough. They made my moving experience terrific!

Huge thanks to my movers Valentin and Jackson for their help with my challenging in-town move with LOTS of stairs and in the rain. These guys were gracious, friendly, fast and all around excellent. I highly recommend Ontrack - they provided a reasonable quote then checked in several times before the move day. Easy, efficient and professional. Moving is always hard, but good movers make a big difference! Thank you!

I had a fantastic experience with Jonathan and Martin during our move. They demonstrated exceptional care for my belongings, including furnitures and electronics. Not only were they respectful of our new home, but they also went the extra mile by placing plastic sheeting on the floor to protect the new carpet. Their attention to detail was impressive, asking about furniture placement preferences and even disassembling/reassembling items to prevent any damage. I highly recommend their services for a smooth and considerate moving experience.

Ask for Jonathan and Martin, it's worth the price.

Great experience from start to finish. I worked with Dylan to get our quote -- it was fast and easy and he was a good communicator with reliable follow-up. A team of 4 (Leo, Carlos X, Celso and Victor) arrived the day of -- they called to let me know they were on there way and even came a few minutes early. They worked efficiently and even repaired the leg of our bed which had broken right before we moved. I only received one other quote, but these guys seemed comparable and reasonably priced. Highly recommend OnTrack Moving.

Used Ontrack for my recent move. Eduardo and Edgar packed everything carefully. They went above and beyond to make sure all the furniture was safe. Additionally, all the staff on the phone were great at answering questions and getting back to me quickly.

UPDATE 9/14/2022

Upgraded to a 4-star rating as Ontrack reached out to me following my review and provided a thorough customer service follow up. They were able to soothe some of my concerns listed below. I feel that this follow through is deserving of redeeming my experience with the service itself, hence the updated review.

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ORIGINAL REVIEW 9/1/2022 3 STARS:

First off, everything got done, and nothing broke. Just from the perspective of their services offered, it completed the task.

Now a few things that happened that lowered the rating:

- we moved from a 1 bedroom loft. We had a bed, sofa, table, desk, and dresser. This took over 4 hours to move. Originally, I was going to ask to cover much more (side tables, paintings, kitchen stuff, garage), but they took so long and each hour is $$, we ended up prioritizing our large items and moving the rest ourselves. I couldn't help but think they were milking us for more time.

- they really spent a long time wrapping each item (which is good if you have expensive things, but not if you have cheap items) and they will charge you for all materials. Again, just for the items listed above (and 2 additional boxes), we paid over $200 for just materials.

- were 1 hour late to meet us (communicated to us they were running behind the morning of, so there really isn't anything you can do at that point)

-total came out to $1900 (with tip) to move basic furniture from a 1bd apt. Did not move any bathroom or kitchen things. Two people showed up but really only one person was packing. The efficiency we expected might have been too high, as we anticipated everything to take 3 hours. In the end, we were charged for almost 8 hours of work.

Nothing against the guys that were working. It's not easy carrying heavy things, and we even went out to buy cold water and soda for them during the move. We just weren't impressed with the overall service and wouldn't have gone with them had we known moving a few of our items would cost us almost 2 grand.

My partner and I have hired Ontrack to help us with three moves. First from one apartment to another, then to a rental house, and then to a house of our own. Each time they have been stellar, which is why we've continued to use them. Although moving isn't much fun and we're glad we won't have to do it again, it's bittersweet that we won't be able to support Ontrack directly anymore. Hopefully this review helps get them some more business.

On this last move, our crew consisted of Cristian, Jose, Miguel, and Victor. They were prompt, arriving slightly before the scheduled time. They were polite and understood everything we asked of them. They were amazingly efficient. It took us weeks to pack our three bedroom rental house, but these four men finished loading it into their truck in about 2 hours. At the new house, it took about the same amount of time to unload everything. They were careful to protect all the large objects that we couldn't pack into boxes beforehand. Nothing was damaged or lost in transit.

At each move we've been amazed at the physical strength of Ontrack's movers. On the previous move, we had a large, cumbersome box that we'd been putting miscellaneous oddly-shaped objects into like brooms, mops, and a step stool. Because of the tall objects inside, the box wouldn't even close. We weren't sure it was going to be any use to them to group things together that way. But when the movers came, one of them picked it up and carried it on his shoulder like it was nothing.

On this last move they did something even more unbelievable. We have a heavy old wooden desk that's hard to move even with both of us. One of Ontrack's movers picked it up, flipped it upside down, and carried it up a flight of stairs balancing it on his head, all by himself. I should've taken a picture of this ridiculous feat, but I was too surprised to react fast enough.

Thank you Ontrack for the three moves you helped us through. You made it so much easier than we'd feared it would be.

Disappointing experience overall.
Of course sales staff on the phone prior to the move were lovely and reassuring when I specifically and repeatedly asked for an experienced crew. Then on the day, I witnessed a team members heavy handedness break my couch such that it must be replaced and also chip my lounge chair and dining table.
Post-move customer service demonstrated deceptive practices to avoid my insurance claim by doctoring the prior invoice - shocking and likely illegal. I will be pursuing with their industry body and consumer protection agency.