Computer Support/Objectives/Operating Systems

1.1 Identify basic features of Microsoft Windows editions.

• Windows 10 editions
  • Home
  • Pro
  • Pro for Workstations
  • Enterprise
• Upgrade paths
  • In-place upgrade

• Feature differences
  • Domain access vs. workgroup
  • Desktop styles/user interface
  • Availability of Remote Desktop Protocol (RDP)
  • Random-access memory (RAM) support limitations
  • BitLocker
  • gpedit.msc

1.2 Given a scenario, use the appropriate Microsoft command-line tool.

• Navigation
  • cd
  • dir
  • md
  • rmdir
  • Drive navigation inputs:
    • C: or D: or x:

• Command-line tools
  • ipconfig
  • ping
  • hostname
  • netstat
  • nslookup
  • chkdsk
  • net user
  • net use
  • tracert
  • format
  • xcopy
  • copy
  • robocopy
  • gpupdate
  • gpresult
  • shutdown
  • sfc
  • [command name] /?
  • diskpart
  • pathping
  • winver

1.3 Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS).

• Task Manager
  • Services
  • Startup
  • Performance
  • Processes
  • Users

• Microsoft Management Console (MMC) snap-in
  • Event Viewer (eventvwr.msc)
  • Disk Management (diskmgmt.msc)
  • Task Scheduler (taskschd.msc)
  • Device Manager (devmgmt.msc)
  • Certificate Manager (certmgr.msc)
  • Local Users and Groups (lusrmgr.msc)
  • Performance Monitor (perfmon.msc)
  • Group Policy Editor (gpedit.msc)

• Additional tools
  • System Information (msinfo32.exe)
  • Resource Monitor (resmon.exe)
  • System Configuration (msconfig.exe)
  • Disk Cleanup (cleanmgr.exe)
  • Disk Defragment (dfrgui.exe)
  • Registry Editor (regedit.exe)

1.4 Given a scenario, use the appropriate Microsoft Windows 10 Control Panel utility.

• Internet Options
• Devices and Printers
• Programs and Features
• Network and Sharing Center
• System
• Windows Defender Firewall
• Mail
• Sound
• User Accounts
• Device Manager
• Indexing Options
• Administrative Tools
• Ease of Access

• File Explorer Options
  • Show hidden files
  • Hide extensions
  • General options
  • View options
• Power Options
  • Hibernate
  • Power plans
  • Sleep/suspend
  • Standby
  • Choose what closing the lid does
  • Turn on fast startup
  • Universal Serial Bus (USB) selective suspend

1.5 Given a scenario, use the appropriate Windows settings.

• Time and Language
• Update and Security
• Personalization
• Apps
• Privacy

• System
• Devices
• Network and Internet
• Gaming
• Accounts

1.6 Given a scenario, configure Microsoft Windows networking features on a client/desktop.

• Workgroup vs. domain setup
  • Shared resources
  • Printers
  • File servers
  • Mapped drives
• Client network configuration
  • Internet Protocol (IP) addressing scheme
  • Domain Name System (DNS) settings
  • Subnet mask
  • Gateway
  • Static vs. dynamic

• Establish network connections
  • Virtual private network (VPN)
  • Wireless
  • Wired
  • Wireless wide area network (WWAN)
• Proxy settings
• Public network vs. private network
• File Explorer navigation – network paths
• Metered connections and limitations
• Local OS firewall settings
  • Application restrictions and exceptions
  • Configuration

1.7 Given a scenario, apply application installation and configuration concepts.

• System requirements for applications
  • 32-bit vs. 64-bit dependent application requirements
  • Dedicated graphics card vs. integrated
  • Video random-access memory (VRAM) requirements
  • RAM requirements
  • Central processing unit (CPU) requirements
  • External hardware tokens
  • Storage requirements

• OS requirements for applications
  • Application to OS compatibility
  • 32-bit vs. 64-bit OS
• Distribution methods
  • Physical media vs. downloadable
  • ISO mountable
• Other considerations for new applications
  • Impact to device
  • Impact to network
  • Impact to operation
  • Impact to business

1.8 Explain common OS types and their purposes.

• Workstation OSs
  • Windows
  • Linux
  • macOS
  • Chrome OS
• Cell phone/tablet OSs
  • iPadOS
  • iOS
  • Android

• Various filesystem types
  • New Technology File System (NTFS)
  • File Allocation Table 32 (FAT32)
  • Third extended filesystem (ext3)
  • Fourth extended filesystem (ext4)
  • Apple File System (APFS)
  • Extensible File Allocation Table (exFAT)
• Vendor life-cycle limitations
  • End-of-life (EOL)
  • Update limitations
• Compatibility concerns between OSs

1.9 Given a scenario, perform OS installations and upgrades in a diverse OS environment.

• Boot methods
  • USB
  • Optical media
  • Network
  • Solid-state/flash drives
  • Internet-based
  • External/hot-swappable drive
  • Internal hard drive (partition)
• Types of installations
  • Upgrade
  • Recovery partition
  • Clean install
  • Image deployment
  • Repair installation
  • Remote network installation
  • Other considerations
    • Third-party drivers

• Partitioning
  • GUID [globally unique identifier] Partition Table (GPT)
  • Master boot record (MBR)
• Drive format
• Upgrade considerations
  • Backup files and user preferences
  • Application and driver support/ backward compatibility
  • Hardware compatibility
• Feature updates
  • Product life cycle

1.10 Identify common features and tools of the macOS/desktop OS.

• Installation and uninstallation of applications
  • File types
    • .dmg
    • .pkg
    • .app
  • App Store
  • Uninstallation process
• Apple ID and corporate restrictions
• Best practices
  • Backups
  • Antivirus
  • Updates/patches
• System Preferences
  • Displays
  • Networks
  • Printers
  • Scanners
  • Privacy
  • Accessibility
  • Time Machine

• Features
  • Multiple desktops
  • Mission Control
  • Keychain
  • Spotlight
  • iCloud
  • Gestures
  • Finder
  • Remote Disc
  • Dock
• Disk Utility
• FileVault
• Terminal
• Force Quit

1.11 Identify common features and tools of the Linux client/desktop OS.

• Common commands
  • ls
  • pwd
  • mv
  • cp
  • rm
  • chmod
  • chown
  • su/sudo
  • apt-get
  • yum
  • ip
  • df
  • grep
  • ps
  • man
  • top
  • find
  • dig
  • cat
  • nano

• Best practices
  • Backups
  • Antivirus
  • Updates/patches
• Tools
  • Shell/terminal
  • Samba