Contact the National Flood Insurance Program
For general inquiries about the National Flood Insurance Program (NFIP), contact the FEMA Mapping and Insurance eXchange (FMIX) center at 877-336-2627 or by email .
For general inquiries you can contact: [email protected]. Most inquiries are answered within 5 business days.
For WYO Contact Information, see the NFIP WYO Toll-Free Contacts.
Live chat operators available from
Monday - Friday 9 a.m. – 5 p.m. ET
What can we help you with?
A Flood Insurance Policy & Claims
Contact your insurance agent or company to purchase, change, or renew your policy or to learn more about coverage.
If you are not sure who your insurer is, you can call the FMIX Help Center at 877-336-2627. If you have a policy with NFIP Direct, call 800-638-6620 to start your claim.
A Flood Map
Visit the Map Service Center or call 877-FEMA-MAP (877-336-2627).
During business hours, you can also live chat with a FEMA map specialist.
After a Disaster
Visit DisasterAssistance.gov or call 800-621-3362 (TTY 800-462-7585).
If you have flood insurance and have filed a flood claim, FEMA encourages you to also apply for disaster assistance. You may be eligible to receive help for uninsured or underinsured losses, including assistance for temporary housing.
