Los Angeles Pickup Truck Hire

Class Full-size Truck

or similar PICKUPTRUCK

$59/day

Nissan Frontier

or similar PICKUPTRUCK

$50/day

RAM Pickup

or similar PICKUPTRUCK

$50/day

Toyota Tacoma

or similar PICKUPTRUCK

$226/day

GMC Sierra

or similar PICKUPTRUCK

$113/day

Toyota Tundra

or similar PICKUPTRUCK

$101/day

GMC Canyon

or similar PICKUPTRUCK

$62/day

Best prices found by KAYAK users in the past 48 hours.

Pick-up trucks generally only have two or three seats, so we recommended that you find out exactly how much space and how many seats are in the pick-up truck you want to rent. If you're planning to only transport goods, you may only require two seats, but you should check the dimensions of the cargo bed to make sure everything fits. If you're going to travel with other people, you should double-check the number of passenger seats with your rental company.
Most pick-up trucks aren't very fuel-efficient because they are so big and heavy. With Los Angeles being such a big city, you want to know exactly how far you're going to drive and how much gas you'll need for a trip. Ask your rental company about your chosen vehicle so that you can effectively budget for your pick-up truck rental.
When driving with a pick-up truck in Los Angeles, it is advisable to drive on surface streets. If you're not familiar with the freeways, it can be very overwhelming and stressful. Surface streets are ordinary city streets, as opposed to controlled-access freeways; they are slower, quieter and typically easier to drive on.
When driving a large pick-up truck, you must always watch out for pedestrians. In many neighbourhoods in Los Angeles, the locals enjoy walking to shopping malls, public swimming pools and parks. In this city, a driver must always yield to pedestrians. If you don't, then you risk getting a ticket. It's also good to keep in mind that the speed limit on one-way highways is 65 mph and the maximum speed limit on two-lane highways is 55 mph.
Book your pickup truck hire in Los Angeles at least 2 days before your trip in order to get a below-average price
January is typically the cheapest month to hire a pickup truck in Los Angeles, with prices around $55 per day. The most expensive month is March, with average prices of $73 per day.

How many pick-up truck locations and airport locations are there in Los Angeles to hire from?
Los Angeles is one of the largest cities in the United States. Because of its size, there are various locations from where you can hire a pick-up truck. There are around 174 rental locations and about 58 airport locations to hire a pick-up truck in Los Angeles. This makes it easy for you to choose a location close to your hotel or place of arrival.
Which agencies are popular for Los Angeles pick-up truck hire?
Many rental companies offer pick-up truck rentals in Los Angeles. Some of the most popular agencies bookable through KAYAK are Midway, Dollar, Budget, Hertz, and Thrifty. These agencies are popular because of the excellent customer service they offer and added benefits they provide. We always suggest doing thorough research and comparing different Los Angeles pick-up truck hire companies to find the right one for your trip.
Is it possible to extend my pick-up truck reservation?
Yes, you can extend your pick-up truck reservation. However, if you plan on doing so, make sure you contact your chosen rental company early so you can be sure the truck is available for the entire period and that there are no added costs to making changes. Some Los Angeles pick-up truck hire companies even allow cancellations for a fee, and some will lower that fee if the cancellation is done well in advance.
Is driving a pick-up truck in Los Angeles safe?
Driving a pick-up truck in Los Angeles is generally safe. However, there are some precautions to take. Always be sure to drive with a map or GPS to know exactly where you are going and avoid dangerous or high-traffic areas. It is also advisable to park in safe areas that offer secure parking bays. Several parking spots around Los Angeles include Los Angeles International (LAX) Airport Parking, the Sunset Boulevard parking lot, the Ocean Ave parking lot, and the Pacific Avenue parking lot.
How does KAYAK find such low pickup truck hire prices?
KAYAK compares pickup truck hire prices from all major car hire companies such as Thrifty, Dollar, Enterprise, Hertz, Payless and more to find you the best deal.

Enterprise Rent-A-Car

7.6

Good

Read 89 reviews

Cleanliness

7.9

Comfort

7.9

Pick-up/Drop-off

7.7

Value for money

7.7

32 locations in Los Angeles

Locations in Los Angeles

10757-61 Venice Blvd.

+1 310 839 5600

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

10799 Santa Monica Blvd

+1 310 475 8738

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

11325 Santa Monica Blvd

+1 310 477 7209

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

11575 Ventura Blvd

+1 818 762 0225

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

11779 West Pico Blvd

+1 310 477 7209

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
Wednesday	00:00 - 00:00
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1234 S La Brea Ave

+1 323 932 6085

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

12959 Sherman Way

+1 818 503 0878

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
Wednesday	00:00 - 00:00
Thursday	00:00 - 00:00
Friday	00:00 - 00:00
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

1435 S La Cienega Blvd Ste D

+1 310 652 5155

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

15439 Devonshire St.

+1 818 361 4422

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
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1608 Hillhurst Ave.

+1 323 660 2311

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

1619 N Gower St

+1 323 467 2277

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

1944 S. Figueroa

+1 213 746 6654

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	00:00 - 00:00

3318 S La Cienega Blvd

+1 323 634 5511

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

3412 W Pico Blvd

+1 323 730 4900

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	00:00 - 00:00
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404 S Figueroa St

+1 213 312 0070

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
Wednesday	00:00 - 00:00
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4442 York Blvd.

+1 323 344 4343

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

445 S Figueroa St

+1 213 627 5432

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

4550 Beverly Blvd

+1 323 962 5200

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

4805 S Figueroa St

+1 310 649 5025

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
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5626 Tujunga Ave

+1 818 623 7550

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

620 Usc Mccarthy Way

+1 213 741 5216

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
Wednesday	00:00 - 00:00
Thursday	00:00 - 00:00
Friday	00:00 - 00:00
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

6343 Vineland Ave

+1 747 205 5901

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
Wednesday	00:00 - 00:00
Thursday	00:00 - 00:00
Friday	00:00 - 00:00
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

6644 Lankershim Blvd

+1 747 205 5901

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

6653 Reseda Blvd

+1 818 342 8417

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

7100 Beverly Blvd.

+1 323 938 4646

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

8230 Sepulveda Blvd

+1 818 782 2552

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

8367 West Sunset Blvd

+1 323 938 4646

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
Wednesday	00:00 - 00:00
Thursday	00:00 - 00:00
Friday	00:00 - 00:00
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

8438 Reseda Blvd

+1 818 993 3500

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

8734 Bellanca Ave

+1 310 673 9950

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

8949 Venice Blvd

+1 310 697 8352

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
Wednesday	00:00 - 00:00
Thursday	00:00 - 00:00
Friday	00:00 - 00:00
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

9827 De Soto Ave

+1 818 678 1690

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

990 Vine St

+1 323 467 2277

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
Wednesday	00:00 - 00:00
Thursday	00:00 - 00:00
Friday	00:00 - 00:00
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

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Show reviews that mention

Reviews

2.0 Poor

Anonymous, Sept 2024

Pick-up truck

They cancelled my reservation without letting me know. Ruined my plans.

2.0 Poor

Anonymous, Sept 2024

Commercial

We could have gotten the car we scheluded to rent. We rented elsewhere because Enterpricse cancelled our reservation 30 hours before pickup.

10.0 Wonderful

Anonymous, July 2024

People mover

It was a wonderful experience I was very happy with the service and I will always be using the service and recommending it to others

2.0 Poor

Anonymous, July 2024

Passenger van

They didn’t have the car. Last minute they canceled me

10.0 Wonderful

Anonymous, Nov 2023

Commercial

Excellent.

2.0 Poor

Anonymous, Sept 2023

Standard

Paid for insurance and enterprise didn’t accept any 3rd party insurance so i had to spend an hour and 3 different phone calls to get my money back. car also wasn’t ready for the reservation i had to wait 45 minutes.

Sixt

7.3

Good

Read 165 reviews

Best rated

Cleanliness

7.7

Comfort

7.7

Pick-up/Drop-off

7.1

Value for money

7.1

5 locations in Los Angeles

Locations in Los Angeles

11057 Ventura Boulevard

+1 888 749 8227

Monday	09:00 - 12:00
Tuesday	09:00 - 12:00
Wednesday	09:00 - 12:00
Thursday	09:00 - 12:00
Friday	09:00 - 12:00
Saturday	09:00 - 12:00
Sunday	09:00 - 12:00

2444 Lincoln Blvd

+1 888 749 8227

Monday	09:00 - 12:00
Tuesday	09:00 - 12:00
Wednesday	09:00 - 12:00
Thursday	09:00 - 12:00
Friday	09:00 - 12:00
Saturday	09:00 - 12:00
Sunday	09:00 - 12:00

9000 Bellanca Ave

+1 888 749 8227

Monday	00:00 - 00:0006:00 - 23:59
Tuesday	06:00 - 23:5900:00 - 00:00
Wednesday	06:00 - 23:5900:00 - 00:00
Thursday	06:00 - 23:5900:00 - 00:00
Friday	06:00 - 23:5900:00 - 00:00
Saturday	06:00 - 23:5900:00 - 00:00
Sunday	06:00 - 23:5900:00 - 00:00

990 W 8th St

+1 888 749 8227

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	09:00 - 12:00

Delivery/Collection Service

+49 4242 183940

Monday	09:00 - 12:00
Tuesday	09:00 - 12:00
Wednesday	09:00 - 12:00
Thursday	09:00 - 12:00
Friday	09:00 - 12:00
Saturday	09:00 - 12:00
Sunday	09:00 - 12:00

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Reviews

2.0 Poor

Jon, Sept 2024

Premium SUV

Sixt's capacity to partner with a renter's existing auto insurance company is VERY limited. I have Geico auto insurance and they do NOT cover rentals from Sixt. This means that I MUST utilize Sixt's expensive rental car insurance. I wasted valuable time showing up to rent a the car I reserved from Sixt only to find out from my vehicle insurance company, Geico, that I would not be covered. The Sixt agent was cagey and dodged my questions about insurance coverage for my scheduled rental. PLUS they had none of the cars I had hoped to rent. I will not be using Kayak and DEFINITELY not be using Sixt for any future car rental needs. I wasted so much of my time dealing with this clusterf**k of a scheduled rental. I have a long memory and feel like I got burned by you . I ended up renting directly from Enterprise. Geico does provide insurance for their rentals.

2.0 Poor

Katharine, Sept 2024

Premium SUV

Because of the terrible traffic jam in Los Angeles, I almost missed the plane. I left riverside to go to the airport, and the traffic jam took me 4 hours. I was really devastated. In the end, I was charged $200 for gas because I didn't have time to refuel, which really made me really so much sad.

6.0 Okay

Manny, Sept 2024

Compact SUV

Too much extra changes on the invoice. Demanded huge money for offering upgrade.Never again.

6.0 Okay

Anonymous, Sept 2024

Intermediate SUV

very slow pick up at LA. The shuttle was small and not frequent enough. Crowds are waiting for Sixt. Once again when we finally reached the counter the waiting line was long. More than 80 min to pick up the car in total...

8.0 Very Good

Ashkan, June 2024

People mover

The customer service isn't exceptional, but it's adequate. This is a respectable car company, one of the few remaining in an industry often marked by dishonesty. The staff were nice and helpful. The car was nice and clean. But we did experience over 40mins of delay before the car became available.

10.0 Wonderful

Anonymous, May 2024

People mover

This was the most pleasant car rental experience from start to finish. Our check in agent was so friendly and accommodating, the car was clean and easy to check in and out, and when our flight was delayed 12 hours they were so kind in extending our rental. I will preferentially rent from Sixt in the future!

Midway

6.2

Okay

Read 492 reviews

Cleanliness

7.1

Comfort

6.8

Pick-up/Drop-off

5.8

Value for money

6.7

9 locations in Los Angeles

Locations in Los Angeles

11231, S. La Cienega Boulevard

Opening times not available

1218 South Figueroa St

+1 213 747 5465

Opening times not available

1800, South Sepulveda Boulevard

Opening times not available

2950, Wilshire Boulevard

+1 213 487 4700

Opening times not available

3442 Wilshire Blvd.

+1 213 487 4700

Opening times not available

3737 Beverly Blvd

Opening times not available

4201 Lankershim Blvd. North Hollywood

+1 818 985 9770

Opening times not available

6151 W Century Blvd Suite 100

+1 310 649 5549

Opening times not available

Los Angeles Downtown

Opening times not available

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Reviews

10.0 Wonderful

Anthony, Sept 2024

Standard SUV

It was a quick shuttle ride to pickup and the car was ready when we arrived

10.0 Wonderful

Rabbi Menachem, Sept 2024

Intermediate

Smooth and quick pickup and drop off. Good car. Great experience.

2.0 Poor

Alex, Sept 2024

Intermediate SUV

Apparently they have a policy that you need to have a return flight booked 24 hours before you rent a car. I got there late in the evening, and because I didn’t already have the return trip booked, they wouldn’t rent me my car, and told me to walk to another rental car place 5 minutes away. The people I talked to there seemed to despise their job. Will never try and rent here again.

2.0 Poor

Anonymous, Aug 2024

Standard SUV

Read the fine print

10.0 Wonderful

Anonymous, July 2024

Pick-up truck

Easy, well explained and executed...

2.0 Poor

Anonymous, July 2024

Intermediate

Terrible my flight was delayed didn’t make it before closing. And no where when renting did they say temporary license aren’t acceptable

Avis

5.8

Fair

Read 139 reviews

Cleanliness

6.7

Comfort

6.7

Pick-up/Drop-off

5.8

Value for money

5.9

12 locations in Los Angeles

Locations in Los Angeles

11656 Ventura Boulevard

+1 818 754 1322

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	09:00 - 12:00

11901 Santa Monica Boulevard

+1 310 914 7700

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	09:00 - 12:00

1234 Westwood Boulevard

+1 310 446 4190

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	08:00 - 17:30

19228 Ventura Boulevard

+1 818 758 0030

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	09:00 - 12:00

3600 Wilshire Boulevard

+1 213 381 2814

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	09:00 - 12:00

647 Mateo Street

+1 213 328 6182

Monday	07:00 - 17:00
Tuesday	07:00 - 17:00
Wednesday	07:00 - 17:00
Thursday	07:00 - 17:00
Friday	07:00 - 17:00
Saturday	07:00 - 17:00
Sunday	08:00 - 17:30

700 West 7th Street, Ste A 200

+1 626 380 9620

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	08:00 - 17:30

7521 Lankershim Boulevard

+1 818 255 4799

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	08:00 - 17:30

800 North Alameda Street

+1 213 617 2137

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	09:00 - 12:00

888 South Figueroa Street

+1 213 533 8400

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	08:00 - 17:30

9217 Airport Boulevard

+1 310 342 9200

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
Wednesday	00:00 - 00:00
Thursday	00:00 - 00:00
Friday	00:00 - 00:00
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

9545 Reseda Boulevard Unit 5

+1 818 718 9960

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	09:00 - 12:00

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Reviews

4.0 Mediocre

Anonymous, Sept 2024

Intermediate

When we arrived at the pickup counter line, Avis had 5 agents behind the counter. 4 of the 5 went on break when they were done with their customer, leaving just one agent at the counter and a growing line behind us. Then the single counter agent started handling people who walked in straight to the counter to exchange their cars. At that point there was no moving line and it didn’t look like we had any option for talking to an agent. Finally an agent came back from break and seemed to be very annoyed that she had to deal with people. Car was dirty, I couldn’t see how the back window. It was wiped down, but streaked with white material.

10.0 Wonderful

Anonymous, Sept 2024

Intermediate

Very simple and cool

2.0 Poor

Jared, Aug 2024

Full-size

They over charged me $350 without permission

2.0 Poor

Anonymous, Aug 2024

Pick-up truck

They didn’t have the car. Waste of time.

8.0 Very Good

Yury, July 2024

Intermediate SUV

The car was not cleaned thoroughly when picked up. Tires were not in a great shape resulting in vibrations. Windshield was damaged at one spot. Poor instructions have been given as for the place where the car was located and how to find it. I wish the customers are better guided within the lot as to where the vehicle is located.

6.0 Okay

Anonymous, July 2024

Passenger van

Tires are not inspected for the renters. Was so disappointed coz the inner parts of all tire are bald and we are traveling in the middle of summer (118 degrees). The safety of the passengers are always the concern of the company

Hertz

5.6

Fair

Read 466 reviews

Cleanliness

6.4

Comfort

6.3

Pick-up/Drop-off

5.4

Value for money

5.8

30 locations in Los Angeles

Locations in Los Angeles

10170 Mason Ave.

+1 818 700 0760

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

10603 Venice Blvd

+1 310 774 0431

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

1103 S. La Cienega Blvd.

+1 310 360 7281

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

11151 W. Olympic Blvd

+1 310 294 8048

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

1150 S Beverly Dr

+1 310 553 5128

Monday	07:30 - 18:00
Tuesday	07:30 - 18:00
Wednesday	07:30 - 18:00
Thursday	07:30 - 18:00
Friday	07:30 - 18:00
Saturday	09:00 - 12:00

120 S Los Angeles Street

+1 213 617 8972

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

12101 W. Olympic

+1 310 481 4853

Monday	07:30 - 18:00
Tuesday	07:30 - 18:00
Wednesday	07:30 - 18:00
Thursday	07:30 - 18:00
Friday	07:30 - 18:00
Saturday	08:00 - 17:30

1300 Exposition Blvd

+1 323 218 7148

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

13119 Ventura Boulevard

+1 818 784 6003

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

17024 Devonshire Boulevard

+1 818 368 1493

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

1755 N. Highland

+1 323 957 1219

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	09:00 - 12:00

1804 Hyperion Avenue

+1 323 644 6987

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

2021 Westwood Blvd

+1 310 470 4971

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

2025 Ave Of The Star

+1 800 353 9823

Opening times not available

2830 A West Olymmpic Boulevard

+1 213 738 0648

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

361 North La Brea

+1 323 965 9691

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

404 S Figueroa Street

+1 213 625 0997

Monday	08:00 - 17:3013:00 - 17:00
Tuesday	08:00 - 17:3013:00 - 17:00
Wednesday	08:00 - 17:3013:00 - 17:00
Thursday	13:00 - 17:0008:00 - 17:30
Friday	08:00 - 17:3013:00 - 17:00
Saturday	09:00 - 12:00

4334 W Pico Blvd

+1 323 954 1187

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30

4426 Lankershim Blvd

+1 818 980 1601

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30

450 N Lacienega Blvd

+1 310 659 2280

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

5711 West Century Blvd

+1 310 216 6799

Monday	07:00 - 17:00
Tuesday	07:00 - 17:00
Wednesday	07:00 - 17:00
Thursday	07:00 - 17:00
Friday	07:00 - 17:00
Saturday	09:00 - 12:00

5855 W Century Blvd

+1 310 212 6019

Monday	08:00 - 17:3013:00 - 17:00
Tuesday	13:00 - 17:0008:00 - 17:30
Wednesday	13:00 - 17:0008:00 - 17:30
Thursday	13:00 - 17:0008:00 - 17:30
Friday	08:00 - 17:3013:00 - 17:00
Saturday	09:00 - 12:00

6411 West Imeperial Highway

Opening times not available

6728 Reseda Blvd

+1 818 705 0495

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30

6750 Lankershim Blvd

+1 818 764 3972

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

800 N Alameda St

+1 213 625 1034

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

8561 Sepulveda Blvd

+1 818 672 2118

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30

8561 Sepulveda Boulevard

+1 818 672 2118

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30

900 W Olympic Blvd

+1 213 765 8659

Monday	09:00 - 12:00
Tuesday	09:00 - 12:00
Wednesday	09:00 - 12:00
Thursday	09:00 - 12:00
Friday	09:00 - 12:00
Saturday	09:00 - 12:00

9000 Airport Blvd

+1 310 568 5100

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
Wednesday	00:00 - 00:00
Thursday	00:00 - 00:00
Friday	00:00 - 00:00
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

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Reviews

10.0 Wonderful

David, Sept 2024

Intermediate SUV

Amazing. Great staff and easy to pick up and drop off.

2.0 Poor

John, Aug 2024

Full-size

I had problems with 4 different cars in 2 days. Had to exchange 3 times. Manager at LAX was rude and ignorant. Refused to help. Said he did not have time for us.

2.0 Poor

Anonymous, July 2024

Intermediate SUV

They did not have a car for me even though I successfully booked it. They told me they called and left a message but I had no missed calls and no messages. They said it was because I booked the day before but they waited until I showed up the next day to tell me there were no cars. Put me in a really rough spot and were super unfriendly. I figured it out with enterprise who were so much friendlier to me.

2.0 Poor

Anonymous, June 2024

Full-size

They charged me for additional fuel at drop-off even though I refueled before dropping car off. So don’t leave without confirming with the agent the fuel level and to get a receipt. Additionally, customer service is awful; I could not even call in to complain and get assistance. They just said to fill out an online form and email my issue and they would reply in 3-5 business days. But then how can they investigate my issue? Horrible customer service when you cannot speak directly with anyone about your issue!

2.0 Poor

Anonymous, May 2024

People mover

Rental never happened, Hertz cancelled my reservation. Still trying to get my refund for this reservation.

10.0 Wonderful

Anonymous, May 2024

Supplier choice

The customer service was friendly and customer.

Budget

5.4

Fair

Read 311 reviews

Cleanliness

6.4

Comfort

6.5

Pick-up/Drop-off

5.4

Value for money

5.6

13 locations in Los Angeles

Locations in Los Angeles

11656 Ventura Boulevard

+1 818 761 1383

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	09:00 - 12:00

11901 Santa Monica Boulevard

+1 310 914 7702

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	09:00 - 12:00

1234 Westwood Boulevard

+1 310 446 4192

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	08:00 - 17:30

1333 N Highland Ave

+1 323 460 2175

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	08:00 - 17:30

19228 Ventura Boulevard

+1 818 345 1160

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	09:00 - 12:00

3600 Wilshire Boulevard

+1 213 381 2813

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	09:00 - 12:00

647 Mateo Street

+1 213 328 6380

Monday	07:00 - 17:00
Tuesday	07:00 - 17:00
Wednesday	07:00 - 17:00
Thursday	07:00 - 17:00
Friday	07:00 - 17:00
Saturday	07:00 - 17:00
Sunday	08:00 - 17:30

700 West 7th Street, Ste A 200

+1 626 642 9622

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	08:00 - 17:30

7521 Lankershim Boulevard

+1 818 980 1500

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	08:00 - 17:30

800 North Alameda Street

+1 213 617 2977

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	09:00 - 12:00

888 South Figueroa Street

+1 213 553 8867

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	08:00 - 17:30

9545 Reseda Boulevard Unit 5

+1 818 576 9590

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	09:00 - 12:00

9775 Airport Boulevard

+1 310 642 4500

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
Wednesday	00:00 - 00:00
Thursday	00:00 - 00:00
Friday	00:00 - 00:00
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

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Reviews

2.0 Poor

Wesley, Sept 2024

Luxury

Terribly long wait lines, nearly 2 hours !

2.0 Poor

Anonymous, Sept 2024

Compact

Ghost charges. What is Non Taxable charges? The reservation was for about $600 as it turns out it was about $300 more.

6.0 Okay

Anonymous, Aug 2024

Intermediate SUV

We reserved a car for about $270, but when we got there, they changed our car and the total ended up being $555. I understand there’s taxes and fees but the website isn’t transparent about that.

2.0 Poor

Jason, Aug 2024

Intermediate SUV

Picking up the car took over an hour despite having a reservation, the line was just wrapped around the building, and only one person was allowed inside per reservation. The issue is that everyone forgot to bring in their partners license to add them as a second driver, so they had to go back outside to get it which took a lot of extra time. I was also charged for an 1/8 of a tank of gas despite having filled the entire tank up a few blocks away. No one wanted to see our receipt for gas at all.

4.0 Mediocre

Jim, Aug 2024

Luxury

the wait at pick up was more than an hour. there was no help either online or in person with the peculiarites of renting a Tesla. Like how to charge it

2.0 Poor

Anonymous, July 2024

Luxury

Exceptionally long line to get the car and up charges versus stated price. Car itself was fine

Thrifty

5.2

Fair

Read 194 reviews

Cleanliness

6.2

Comfort

6.2

Pick-up/Drop-off

4.9

Value for money

5.7

11 locations in Los Angeles

Locations in Los Angeles

1177 South Beverly Drive

+1 310 553 5128

Monday	09:00 - 12:00
Tuesday	09:00 - 12:00
Wednesday	09:00 - 12:00
Thursday	09:00 - 12:00
Friday	09:00 - 12:00

17024 Devonshire Boulevard

+1 818 368 1493

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

2021 Westwood Blvd

+1 310 470 4971

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

361 North La Brea Avenue

+1 323 965 9691

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

4426 Lankershim Blvd

+1 818 980 1601

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30

450 N Lacienega Blvd

+1 310 659 2280

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

6728 Reseda Boulevard

+1 818 705 0495

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30

6750 Lankershim Blvd

(818) 764-4513

Opening times not available

7355 Canoga Avenue

+1 818 274 0183

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

800 North Alameda Street

+1 213 625 1034

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

9000 Airport Boulevard

+1 310 258 3000

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
Wednesday	00:00 - 00:00
Thursday	00:00 - 00:00
Friday	00:00 - 00:00
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

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Reviews

4.0 Mediocre

Anonymous, Sept 2024

Supplier choice

Standard

4.0 Mediocre

Anonymous, Aug 2024

Intermediate SUV

Pick up was terrible, long waiting line very very long, online check line was offered and when I got at the very end, it didn’t work so I had to go see a staff a counter because the online don’t always work from what I understand from the staff and it happened the exact same thing to the family we were travelling with. At counter, they were trying to sell us all kind of coverage, insurance although we declined…. We lost about 20 mins just for that when it only took 10 mins to complet the rental. But drop off was pretty smooth.

2.0 Poor

Anonymous, Aug 2024

Intermediate

I waited in line for 3 and 1/2 hours to pick up the car I had reserved and paid for. No explanation as to why it took so long. No apology. Then when we got the car, it stunk of cigarettes and marijuana. Needless to say, I will definitely not be using Thrifty or Kayak ever again.

10.0 Wonderful

Anonymous, July 2024

Passenger van

Easy to dealt with

4.0 Mediocre

Arthur, June 2024

Compact

Car was not ready, huge line (1hr wait) in a facility where they were the only company with any wait at all.

2.0 Poor

Anonymous, May 2024

Passenger van

The price was almost doubled at the car rental counter, no way speaking with kayak customer service

Dollar

4.6

Mediocre

Read 151 reviews

Cleanliness

6.1

Comfort

5.8

Pick-up/Drop-off

4.5

Value for money

5.2

10 locations in Los Angeles

Locations in Los Angeles

1025 South Labrea Ave

+1 323 931 1500

Monday	09:00 - 12:00
Tuesday	09:00 - 12:00
Wednesday	09:00 - 12:00
Thursday	09:00 - 12:00
Friday	09:00 - 12:00
Saturday	09:00 - 12:00

2021 Westwood Blvd

+1 310 470 4971

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

404 South Figueroa Street

+1 213 625 0997

Monday	13:00 - 17:0008:00 - 17:30
Tuesday	08:00 - 17:3013:00 - 17:00
Wednesday	13:00 - 17:0008:00 - 17:30
Thursday	08:00 - 17:3013:00 - 17:00
Friday	08:00 - 17:3013:00 - 17:00
Saturday	09:00 - 12:00

4426 Lankershim Blvd

+1 818 980 1601

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30

450 N Lacienega Blvd

+1 310 659 2280

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

5711 West Century Boulevard

+1 310 216 6799

Monday	07:00 - 17:00
Tuesday	07:00 - 17:00
Wednesday	07:00 - 17:00
Thursday	07:00 - 17:00
Friday	07:00 - 17:00
Saturday	09:00 - 12:00

5855 West Century Boulevard

+1 310 212 6019

Monday	13:00 - 17:0008:00 - 17:30
Tuesday	13:00 - 17:0008:00 - 17:30
Wednesday	08:00 - 17:3013:00 - 17:00
Thursday	08:00 - 17:3013:00 - 17:00
Friday	13:00 - 17:0008:00 - 17:30
Saturday	09:00 - 12:00

6728 Reseda Blvd

+1 818 705 0495

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30

7355 Canoga Ave

+1 818 274 0183

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00

9000 Airport Boulevard

+1 310 258 3000

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
Wednesday	00:00 - 00:00
Thursday	00:00 - 00:00
Friday	00:00 - 00:00
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

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Reviews

4.0 Mediocre

Anonymous, Sept 2024

Intermediate SUV

The car type on this site is different when you get to the counter. I reserved a compact SUV and they gave me a car and said if they gave me the suv it would be an upgrade.

10.0 Wonderful

Anonymous, Aug 2024

Supplier choice

Only negative was waiting to get attended at the counter. But the rest of the experience was amazing and fast!

2.0 Poor

Anonymous, Aug 2024

Standard SUV

Scheduled to pick up car at 6:00 pm. I checked in on the app to avoid lines. I took a picture of my driver’s license and uploaded it and then waited. The app kept telling me to wait and it refreshed every 15 minutes. I eventually asked a Dollar employee about the app and was told to get in line because the app didn’t work. I waited in line for another hour to check in. Then waited until about 9:45 pm when my name was called for a car. I went to the spot for the car and the car wasn’t there. I came back in and told them the spot was empty where they told me there was a car. I had to wait another 15 to 20 minutes to finally get my vehicle which, as it turns out, wasn’t the vehicle I requested. It was smaller and therefore hard to fit everyone’s luggage in. It also had spots all over the seats.

2.0 Poor

Anonymous, Aug 2024

Convertible

Would NOT recommend. Even though they pretend to allow you to check in virtually, it’s a complete farce. The company forces you to wait in line to meet with an agent so that they can surreptitiously add charges.

4.0 Mediocre

Abeer, Aug 2024

Full-size

I returned the car with a full tank of gas and assured all was fine. I later was charged for gas! It’s impossible to call or reach them!

2.0 Poor

Andre, May 2024

Supplier choice

Over 2 hour wait for the car. Walked to enterprise and no wait.

NU Car

4.6

Mediocre

Read 115 reviews

Cleanliness

5.8

Comfort

5.8

Pick-up/Drop-off

4.7

Value for money

5.1

One location in Los Angeles

Locations in Los Angeles

5400 West Century Boulevard

+1 310 665 9025

Monday	07:00 - 17:00
Tuesday	07:00 - 17:00
Wednesday	07:00 - 17:00
Thursday	07:00 - 17:00
Friday	07:00 - 17:00
Saturday	08:00 - 17:30
Sunday	08:00 - 17:30

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Reviews

2.0 Poor

Anonymous, Sept 2024

Full-size

Very bad, they online and counter different prices,

2.0 Poor

Anonymous, June 2024

Compact SUV

I was forced to pay excessive insurance cost not clearly explained.

2.0 Poor

Robert, June 2024

Intermediate

They denied the rental beacause I Live in California. This was not part of the Terms and Conditions. No restriction was given when making the reservation. I was left stranded without a car and I had to pay 6 times what I paid on this reservation to get a car.

6.0 Okay

Anonymous, June 2024

Compact SUV

The wait to get our car was 2+ hours long. Car smelled like cigarettes. Paid $70 USD for a full tank of gas and only got it about 3/4 full (I have a picture). The insurance coverage part was confusing as there was not really any info re- coverage while I was booking the car online, so it was a bit of a shock to have to pay over $400 USD the day of just for car insurance. I would have looked at other car rentals if I had known. Would not recommend and will not be using NU Car Rentals for further trips.

2.0 Poor

Anonymous, June 2024

Economy

Never even got the car - no shuttle available. Said I had to take a shuttle to the shuttle. 0/5

10.0 Wonderful

Anonymous, Mar 2024

People mover

A Car is a car. It was clean and nice. Pricing was normal. It was your people. Kind. Friendly. Considerate.

Ace

4.4

Mediocre

Read 398 reviews

Cleanliness

5.6

Comfort

5.3

Pick-up/Drop-off

4.3

Value for money

4.8

One location in Los Angeles

Locations in Los Angeles

8820 Bellanca Ave

+1 424 293 1154

Monday	05:00 - 21:30
Tuesday	05:00 - 21:30
Wednesday	05:00 - 21:30
Thursday	05:00 - 21:30
Friday	05:00 - 21:30
Saturday	05:00 - 21:30
Sunday	05:00 - 21:30

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Reviews

6.0 Okay

Anonymous, Sept 2024

Economy

I had a reservation for a car. It was supposed to be economic car when I get there. They told me that they do not have the car that I reserved. My only option was to upgrade and pay more money than what I was told. They didn’t even give me the choice of upgrading without overcharging.

2.0 Poor

Melanie, Sept 2024

Intermediate SUV

It is not clear this is not in the main part of the car rental area.

10.0 Wonderful

Joseph, Sept 2024

Intermediate

It was a nice experience.

2.0 Poor

Georges, Sept 2024

Intermediate SUV

Im sooo disapointed ON kayak, not ACE. Kayak didnt tell about the taxes that i will hacve to pay on site. So the price was double the amount. I WILL NEVER RENT from kayak again !

2.0 Poor

Greg, Sept 2024

Full-size

I booked through Expedia for a rental from 8/31 through 9/3, though I ended up returning a day early. I was in LAX to see some friends and rented a car to be able to drive us around. I’m cc’ing a friend I was traveling with who was with me during the check in process and can confirm what I’m saying here. The check in process took forever, everything was moving very slowly and when I finally got to the front of the line I had to speak with someone via zoom. I specifically explained I didn’t want any accident coverage as I have coverage through my credit card. At the end of the process I was told I would have a choice of a few cars to pick from. The associate I was traveling with and I were handed one set of keys and shown one car, and as soon as we opened the door we were greeted with a strong smell of weed. At this point we were running late and I didn’t want to get back in line, so I decided I would mention it to one of the people doing the inspection before driving off the lot. I don’t know the name of the person I spoke with, but as he was walking around taking photos I asked him to smell the car and note that it smelled like someone had smoked weed in it. He said they had tried to bleach the smell out but they had been unsuccessful and assured me I wouldn’t be charged extra for it. I took this to mean I was safe to drive off the lot. The car itself was fine, but everyone who rode in it commented on the horrible smell. I am a non smoker, was the only driver of the vehicle, and never gave the keys to anyone else. Nobody smoked in the car the entire time I had it. When I returned the car, I mentioned the smell again to the associate doing the return inspection, and said I had asked somebody to note it when I dropped the car off. After doing the inspection they said I was good to go and would get my deposit back in 5-8 business days or something like that. I was not provided with a receipt or notified there would be any charge. So after a week, I reached out to an agent online to ask for a receipt, and was shocked to see that there was a $250 smoking fee, and some other charges for a reimbursement liability waiver and accident effects coverage. These were never explained to me during check in. I am in the process of trying to get some of these fees reversed. This is honestly one of the worst car rental experiences I’ve had, and unless this is resolved I will never rent from Ace again.

2.0 Poor

Anonymous, Sept 2024

People mover

The price changes once you get there to pick up your car

Economy Rent a Car

3.1

Poor

Read 335 reviews

Cleanliness

3.9

Comfort

3.9

Pick-up/Drop-off

3.2

Value for money

3.6

One location in Los Angeles

Locations in Los Angeles

5280 W Century Blvd

+1 310 410 2313

Opening times not available

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2.0 Poor

Anonymous, Sept 2024

Full-size

This place is a bait and switch rip off. They tried to force us to get their full coverage insurance and wouldn’t let us have the car. I would avoid doing business with them.

2.0 Poor

Nick, Sept 2024

Standard

Scam. Hard scam.

2.0 Poor

Darren, July 2024

Economy

terrible getting there, their truck took 20 minutes, and service as the office and lot terribly slow

2.0 Poor

Vojin, July 2024

Full-size

Horrible!!! I ended up playing 3 times more than i supposed to. Insurance paid thru Kayak was invalid, so instead of paying $296 + $80 CAD I ended up paying $596 US + $80 CAD. The car was the worst car I ever rented. 5 years old with almost 60k miles. With broken front bumper, missing dash went panels, broken front collision sensor, broken rear parking sensors, dings and scratches all over body. Gas tank supposed to be full, but it wasn’t. Pickup location requires two separate shuttles with 30 minutes wait time for each. Overall, I was scammed by Kayak, Economy car rental and Insurance provider.

2.0 Poor

massimo, July 2024

Standard

I had a reservation for 7pm but I arrived a few minutes late due to the flight and they were already closed. I had to rent somewhere else and I'm still waiting for a refund.

4.0 Mediocre

Anonymous, July 2024

Intermediate

A lot of hidden fees. I ended up paying an extra 118 dollars on top of the 80.

Europcar

6.1

Okay

Read 31 reviews

Cleanliness

6.8

Comfort

6.7

Pick-up/Drop-off

6.0

Value for money

6.3

One location in Los Angeles

Locations in Los Angeles

5500 W Century Blvd

+1 323 673 9084

Opening times not available

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10.0 Wonderful

Anonymous, Aug 2024

Intermediate SUV

Excellent

8.0 Very Good

Anonymous, Nov 2023

People mover

I had called in a couple of times to clarify drop off and shuttle times and was told the location was closed until 5am. So I dropped my party off at the airport for 4:15am then went back to wait at the rental car location to return the vehicle. Because of timing I pre booked an Uber car to pick me up at 5:20 to hopefully get me back to the airport in time for my 7am flight. To my surprise the rental car location drop off was actually open despite what I was told on the phone. So I was able to return the car and get on a shuttle before 5am. So I ended up cancelling my Uber and paying a cancellation fee. The stress of trying to ensure vehicle return, getting to my flight and then wasting money to book an Uber because of bad information over the phone is annoying.

10.0 Wonderful

Anonymous, Nov 2023

People mover

Great experience , no hassle , friendly staff, great car, highly recommend.

2.0 Poor

robert, Oct 2023

Full-size

Had to wait over an hour for a car and could not get the category I paid for. Fox was awful.

2.0 Poor

Anonymous, Oct 2023

Economy

Booked with Europcar and it was very quickly cancelled by the supplier as they didn’t have any cars. Disappointing.

2.0 Poor

stefan, Oct 2023

Compact SUV

They scammed me for insurance wich was already stated i have. Terrible

Fox

6.1

Okay

Read 63 reviews

Cleanliness

6.6

Comfort

6.7

Pick-up/Drop-off

6.0

Value for money

6.2

One location in Los Angeles

Locations in Los Angeles

5500 W Century Boulevard

+1 323 673 9084

Monday	05:00 - 21:30
Tuesday	05:00 - 21:30
Wednesday	05:00 - 21:30
Thursday	05:00 - 21:30
Friday	05:00 - 21:30
Saturday	05:00 - 21:30
Sunday	05:00 - 21:30

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Reviews

8.0 Very Good

Anonymous, Sept 2024

Full-size

All good except windows needed cleaning. Bought some cleaner and paper towels. Did it myself.

2.0 Poor

Anonymous, June 2024

People mover

Took hour and a half to get picked up. Everything else was great.

2.0 Poor

Kristen, Apr 2024

Standard SUV

Everything could have been better.

2.0 Poor

Anonymous, Mar 2024

Intermediate

This is stupid that you need a credit card to rent the car but they charged my debit card without a problem

2.0 Poor

Scott, Mar 2020

Pros:

Cancelled the trip, no opportunity for refund . . . zero, nada, zilch

Cons:

Any customer service

2.0 Poor

Anonymous, Feb 2020

Pros:

Nothing I like about FOX

Cons:

FOX caused me so many porblems of my driver license issue. It ended up they jacked up the price of 3 days rental to 600 USD and convint me to purchase the rental. Eventually I walked to the next door , THRIFTY, and Thrifty didn’t give me any problem. They also offer me a decent deal. I WILL NEVER DO BUSINESS WITH FOX AGAIN

Airport Van

4.9

Mediocre

Read 59 reviews

Cleanliness

5.4

Comfort

5.4

Pick-up/Drop-off

4.7

Value for money

5.4

2 locations in Los Angeles

Locations in Los Angeles

9750 Airport Blvd

+1 213 784 8585

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	08:00 - 17:30

Los Angeles Downtown

Opening times not available

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Reviews

2.0 Poor

KATHLEEN, Mar 2024

Intermediate SUV

Communication is a real problem for this company. They don’t answer their phone or return calls. I tried multiple times over a two day period. Their “Live Chat” option online is apparently un-manned. Never got a response. Dropoff was a nightmare for me.

2.0 Poor

Lily, Feb 2024

People mover

They ran out of vehicles and did not call me to let me know. I wasted an entire morning with them and ended up with no rental car.

2.0 Poor

Jossie, Jan 2024

People mover

The worst experience I have ever had, when we arrived at 4pm they were already closed, I called customer service and they couldn't resolve anything, I had to rent a car somewhere else and when I go the next day to pick up the car I had rented they told me They had canceled my reservation and were sold out. I don't recommend it at all.

4.0 Mediocre

Anonymous, Jan 2024

People mover

There were 2 other guests in front of me upon arrival so i expected a bit of a wait as there was only one person who was at the terminal to assist with the rentals. Once it was my turn i realized that the older woman who was helping guests was very slow and very rude. I would have waited for someone else had ANYONE else been available. The lady did not have the vehicle i requested so i had no choice but to take a smaller vehicle. I was not happy with that but she made it worse that she was unsympathetic and just rude overall. When i dropped off the vehicle, the woman that helped me was very nice and polite so not all employees are rude; just the older woman.

2.0 Poor

Anonymous, Dec 2023

Intermediate SUV

I arrived to LAX at 10pm to find out this place closes at 4pm. I was stranded at LAX.

10.0 Wonderful

Anonymous, Nov 2023

Intermediate SUV

Great little rental c company. They have good prices, clean vehicles, and the staff was amazing. When I got there they said I'd have to pay an extra $13/day for California's liability insurance but it's not actually extra, as kayak includes that in the prices they show you when you first search.

U-Save

4.3

Mediocre

Read 39 reviews

Cleanliness

5.5

Comfort

5.1

Pick-up/Drop-off

4.3

Value for money

4.7

2 locations in Los Angeles

Locations in Los Angeles

1632 S. La Cienega Blvd.

+1 310 550 5725

Opening times not available

Los Angeles Int’l Airport - Four Points Sheraton

+1 424 295 0587

Opening times not available

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Reviews

10.0 Wonderful

Anonymous, Sept 2024

Full-size

The staff at the location was great. Welcomed me as soon as I walked in the door. One of the staff handed out clip boards to have customers waiting in line fill out the messers paper work to help move them along. The staff was very helpful with the process. They have a great selection of cars. The car was very clean and easy to get on with my trip. Dropping off was super easy and fast.

6.0 Okay

Anonymous, Sept 2024

Full-size SUV

THE INSURANCE OFFERED TO ME THROUGH YOUR SITE FOR THE RENTAL CAR WAS NOT ACCEPTED BY THE RENTAL AGENCY. I PAID FOR SOMETHING I COULD NOT USE. I HAD TO REPAY FOR DIFFERENT COVERAGE THROUGH THE RENTAL COMPANY ITSELF TO BE ABLE TO TAKE THE VEHICLE.

2.0 Poor

Anonymous, Sept 2024

Full-size

My plane was an hour late and U-Save was the only car place that closed at 8pm, which is kind of ridiculous for an LAX airport car rental service. None of my emails said anything about when it was closing or that I had a pick-up time that was close to closing. When I called, no one answered . Additionally, the refund/cancellation policy was two sentences long and basically said, "nope"

6.0 Okay

Anonymous, Aug 2024

Intermediate

The price of the rental itself is good. But the rental company added fees, so the amount was $295 instead of $80 as indicated on your site. I was very satisfied with the vehicle.

2.0 Poor

Ariel, July 2024

Full-size

i have my reservation but when i arrive to said usave there’s car available even u have reserveton stupid staff

2.0 Poor

CONSTANCE, June 2024

Standard

I wasn't able to rent there because of Local renter restrictions.

Payless

10.0

Wonderful

Cleanliness

10.0

Comfort

10.0

Pick-up/Drop-off

10.0

Value for money

10.0

One location in Los Angeles

Locations in Los Angeles

5500 W. Century Blvd

+1 310 645 2100

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
Wednesday	00:00 - 00:00
Thursday	00:00 - 00:00
Friday	00:00 - 00:00
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

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10.0 Wonderful

Anonymous, June 2020

Pros:

Nice car rentals

Silvercar

8.8

Very Good

Cleanliness

10.0

Comfort

10.0

Pick-up/Drop-off

10.0

Value for money

6.0

One location in Los Angeles

Locations in Los Angeles

9010 Bellanca Ave

+1 855 359 2227

Monday	07:00 - 17:00
Tuesday	07:00 - 17:00
Wednesday	07:00 - 17:00
Thursday	07:00 - 17:00
Friday	07:00 - 17:00
Saturday	07:00 - 17:00
Sunday	07:00 - 17:00

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8.8 Very Good

Anonymous, Dec 2019

Pros:

Te staff was great at all time

Cons:

The cost seems a little bit higher even understanding the Audi brand all fleet

State Van Rental

8.4

Very Good

Read 5 reviews

Cleanliness

8.8

Comfort

8.4

Pick-up/Drop-off

8.3

Value for money

8.8

One location in Los Angeles

Locations in Los Angeles

9020 Bellanca Avenue

+1 310 641 7000

Opening times not available

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10.0 Wonderful

INDERJIT, July 2022

Great Service nice and very clean van i use van for 5 day it was awesome staff is excelent all people at state van rantal very professional great very vvvvvvvvvvvv HAPPY

8.0 Very Good

Anonymous, May 2022

My experience with State Van Rental was ok. The attended was professional and explained there process. What could have been better….. an updated van. I like how the attendant came and picked us up and drop us right off at the drop off area for our flight. In my next travel if a van is needed I will use them again.

7.9 Good

Hector, Aug 2021

We got to the office to drop off the van we rented at 7:35am and the office was closed. We had to wait for the manager to get there. Who arrived at 7:45am, and the everything worked out fine and seamless, but we got a little nervous because no one informed us the wouldn't be working.

9.2 Wonderful

Anonymous, Oct 2020

Pros:

The car wasn’t in a perfect condition but was ok.

10.0 Wonderful

Anonymous, Oct 2019

Pros:

Lindon was Super helpful and friendly when I called ahead to confirm the reservation AND the day of! We’ve worked with other companies, but will be returning to State Van rental because of his excellent customer service

Cons:

It would have been better if they had high-ceiling or Promaster cargo vans

Right Cars

8.0

Very Good

Cleanliness

10.0

Comfort

8.0

Pick-up/Drop-off

6.0

Value for money

8.0

One location in Los Angeles

Locations in Los Angeles

Los Angeles International Airport 8622 Bellanca Ave Suite

+1 213 263 4451

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	08:00 - 17:30

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No reviews available

NextCar

5.0

Fair

Read 9 reviews

Cleanliness

6.1

Comfort

6.1

Pick-up/Drop-off

4.6

Value for money

5.3

2 locations in Los Angeles

Locations in Los Angeles

5250 W Century Blvd.

+1 310 216 0000

Monday	06:00 - 23:59
Tuesday	06:00 - 23:59
Wednesday	06:00 - 23:59
Thursday	06:00 - 23:59
Friday	06:00 - 23:59
Saturday	09:00 - 12:00
Sunday	09:00 - 12:00

7415 Santa Monica Boulevard

+1 833 324 7368

Monday	07:00 - 17:00
Tuesday	07:00 - 17:00
Wednesday	07:00 - 17:00
Thursday	07:00 - 17:00
Friday	07:00 - 17:00
Saturday	07:00 - 17:00
Sunday	07:00 - 17:00

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Reviews

6.0 Okay

Anonymous, Aug 2024

Intermediate

Unfriendly staff, confusing instructions to get to the shuttle, shuttle took a very long time to arrive.

4.0 Mediocre

Jamila, May 2024

People mover

The rental location is terrible. It's a small office on a shady strip. The cars are on the roof of adjacent parking deck. The Guys who work there are really nice but the car was shady. It had no window fluid, it was a screech every time you turn. The back seat headrest didn't work. The list goes on... Just pay the extra money and go to a reputable place. This place is below low budget. Never again!

2.0 Poor

Aaron, Apr 2024

Luxury

I don’t know. I never got to rent it. My flight got delayed and they cancelled my reservation and then closed. Luckily there were half a dozen places still open.

2.0 Poor

Anonymous, Apr 2024

Intermediate

I liked and enjoyed the car. The pick up was the worse experience I’ve ever had renting a car. I was told I had to get collision and sign up, get a quote on the spot and pay for it to continue the rental process. Very strange that they don’t have that worked out already. The vehicles were in a shared parking lot. I wasn’t given the paper to hand off to the attendant to receive the vehicle so I had to go back and get it. They only have one shuttle bus so if you miss it you have to wait an hour for the next. It was AWEFUL. I willl never use this company again.

2.0 Poor

Anonymous, Apr 2024

Standard SUV

Not good at all!. They didn't give the car we booked or hoped for early and and made us wait 5 hours yo get a inferior SUV vehicle eventually. We got Charget Hellcqt for 5 hours, if that helps!!

2.0 Poor

Anonymous, Mar 2024

Intermediate

A very ugly degrading experience. The facility was filthy dirty. Zero customer support over the phone. I’d rather pay more money than to ever go through this again.

MEXRENTACAR

3.7

Poor

Read 11 reviews

Cleanliness

4.7

Comfort

3.8

Pick-up/Drop-off

3.7

Value for money

3.8

One location in Los Angeles

Locations in Los Angeles

8820 8820 Bellanca Ave

Opening times not available

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2.0 Poor

Anonymous, Sept 2024

Compact SUV

I feel scammed. There were no instructions about how to find the rental car facility, no phone number to call, and I could not even find the company on Apple Maps or google so I wasn't willing to uber to a random address that was shown on the reservation (as a woman traveling alone), especially since it was listed as having a shuttle service from the airport. No signs listing the company at the airport or remote rental lot, and no airport employee I asked had ever even heard of the company and therefore could not give me directions. I ended up renting a car through another company and never found the mythical mexrentacar. I would love for someone from Kayak to contact me for a refund on this.

6.0 Okay

Anonymous, Sept 2024

Intermediate

The car return was weird and sketchy. A young man dressed in a black t shirt and black pants hopped out of a vehicle next to where you return the rentals and asked if we were returning the vehicle. A bit caught off guard I said yes. As he was tapping on his device I stood there contemplating if he worked for the car rental place or just a random guy. When he finally confirmed my name I released the keys to him. My suggestion would be to have uniforms that indicate they’d work for the car rental and not just some random individuals. Secondly allow the customers to do a final walk through without feeling pressured to do so incase they forgot something in the vehicle.

10.0 Wonderful

Carol, Sept 2024

Intermediate

Easy access and streamlined pickup. It's a bit confusing around requirements. The blurb states photo ID driver's license but doesn't state that passports are mandatory in the main introduction. I had to return to pick up my passport. Other locals were having similar problems around proof of address when we arrived, so there is room for improvement. The other thing is they need to be clearer in what insurances were needed. I ticked the cover I thought was required but on arrival got told that I had to add a second insurance as it was compulsory in LA but this was not shown in the main application as compulsory.

2.0 Poor

Jason, July 2024

Intermediate

Unable to locate and communicate with MEXRENTACAR. The directions to shuttle was poorly given and they were unable to drop us to the car rental place.

2.0 Poor

Anonymous, July 2024

Intermediate

Scam! Was turned away when showing up to pick up car due to “cancelled” reservation by MEX without any notification. They used this trick to force you rent their car at last minute at significantly higher price. On top of that, the rate they sell does not include any liability coverage or any coverage at all and forces you to pay ~$50-100/day for liability and additional $50-100/day for collision insurance which if you don’t pay for these, you will not get the rental car and have you stranded there without much choice. They don’t accept corporate or personal auto insurance for coverage. They may accept collision waiver from credit card coverage IF you can produce declaration from CC company but this typically needs to be arranged way ahead of time, no way you can obtain last minute. Even then, you will still need to pay the liability coverage which no CC will cover and they don’t allow using corporate/personal auto insurance. The service was unfriendly and hostile and their price gouging mindset is obvious. All other people arriving for pickup experience similar issues either with insurance coverage, cancelled reservation or huge amount of money/deposit hold requirement (minimum $1000-$2000 hold except if you buy all their insurance coverages, based on what I heard from other people’s interaction with MEX. I believe their policy is illegal and against US consumers protection policy. Will be submitting BBB complaint, FDC and other agencies.

2.0 Poor

Anonymous, June 2024

Intermediate SUV

If you are NOT American, do NOT use this booking company. They do not accept non American care insurance and will charge an additional 55 USD per day at the counter or refuse to rent to you, even if your car insurance covers rentals. Totally useless to me.

Priceless

3.2

Poor

Read 12 reviews

Cleanliness

4.4

Comfort

3.7

Pick-up/Drop-off

2.8

Value for money

4.0

5 locations in Los Angeles

Locations in Los Angeles

10860 Burbank Boulevard

+1 818 623 4400

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	09:00 - 12:00

3638 Overland Ave.

+1 310 815 1715

Opening times not available

5250 W Century Blvd.

+1 310 216 0000

Monday	06:00 - 23:59
Tuesday	06:00 - 23:59
Wednesday	06:00 - 23:59
Thursday	06:00 - 23:59
Friday	06:00 - 23:59
Saturday	09:00 - 12:00
Sunday	09:00 - 12:00

6200 Hollywood Boulevard

+1 833 324 7368

Monday	07:00 - 17:00
Tuesday	07:00 - 17:00
Wednesday	07:00 - 17:00
Thursday	07:00 - 17:00
Friday	07:00 - 17:00
Saturday	07:00 - 17:00
Sunday	07:00 - 17:00

7125 West Manchester Avenue

+1 310 866 8808

Monday	10:00 - 17:00
Tuesday	10:00 - 17:00
Wednesday	10:00 - 17:00
Thursday	10:00 - 17:00
Friday	10:00 - 17:00
Saturday	10:00 - 17:00

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Reviews

2.0 Poor

Esoldat, Oct 2024

Supplier choice

the company refused to actually give me the car I rented and made a security payment for. the reason was some obscure chargeback that was on my account but nobody could explain it to me and I was not aware of anything. left me stranded in th emiddle of nowhere with two suitcases to find another rental company. found one after a sweaty while and paid $ 200 more than I originally budgeted... very bad customer service!!

2.0 Poor

Tony, Sept 2024

Intermediate

False advertisement and the rate changed when I went to try to get car, I decided against the false fake advertisement and went somewhere else

2.0 Poor

Anonymous, Aug 2024

Intermediate

Rental car pick up and return was the worst part of our trip. Shuttle from lax to office involved a sketchy transfer in an empty parking lot. Took us nearly two hours from time of arriving to office until we drove away and there were only 6 people ahead of us in line. Office was uncomfortable and had technology that didn’t work (endlessly looping promo audio was super loud, QR code to fill out paperwork while waiting in line led to a broken link). Nothing about the office seemed above-board… all transactions and communication between the lot and the office was done via cell phone. For return, directions given did not match the reality (website said they opened at a different time, parking instructions were unclear). The return lot was extremely sketchy- run down, dirty, garbage everywhere including broken glass, dirty clothes abandoned by homeless folks in the stairwell, very little signage- to the point that I was worried I was returning my car to a scammer who would steal it. Receipts/documentation of return from the company was not provided. Shuttles to the airport run only once per hour and the neighborhood was not one I’d feel comfortable waiting 45 minutes outside with my child in. I will never use Kayak to choose an inexpensive rental car ever again.

2.0 Poor

Anonymous, Aug 2024

Supplier choice

The process of getting the car took a really long time with huge waits. The transports are only every hour to the airport so you have to really time things well. The insurance ended up costing more than the car. The car was well over its service time so it beeped at me every time I got it in and had a slow puncture so I had to keep topping it up. On drop off the email clearly states “drive to floor five then report to main office” meaning more waiting. When I got to the front they said I had done the wrong thing and should have handed the car over in the parking lot.. poor communication, hidden costs, long waits for service & transfers and a damaged vehicle. Would not recommend

6.0 Okay

Anonymous, July 2024

Full-size

Very slow service and bad signage or lack of around the area

2.0 Poor

Jhanna, July 2024

Intermediate SUV

Booked for at airport and it wound up being off property and 2 shuttles to get to it. The people at the car rental were pleasant. However I was not told they don’t open until 9am and I’d be charged 45 for drop off early. Elevator in parking deck was broken so we walked our luggage down entire parking deck. Others were complaining as well about drop off, no elevator etc.

Routes Car & Truck Rentals

2.0

Poor