Telemedicine finds its moment in the sun. Is this a temporary push or a sign of wider acceptance?

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Synopsis
The nationwide lockdown has had a twin effect — people with existing medical conditions are finding it difficult to visit hospitals and those with flu-like symptoms need medical assistance. To keep the physical healthcare infrastructure from being overwhelmed, telemedicine is the solution. Will this be the watershed moment for the segment?

Digital marketer Varun Arora has been staying with his parents in Chandigarh for the past couple of weeks. When his father began complaining of a recurrent arm pain, Arora had two options — take him to a doctor where he could potentially expose himself to the Covid-19 infection, or let his father self-medicate. “I have used online consultation with doctors on DocsApp before, and they have become a substitute for all the times I used to