The Kotak kerfuffle

The RBI has barred Kotak Mahindra Bank from signing up new customers through online and mobile banking channels and issuing fresh credit cards. The move–a bankers’ biggest nightmare–has resulted in Kotak Mahindra Bank losing a billion dollars in market value, and third place in market cap to its nearest rival Axis Bank on the bourses. The Morning Brief’s latest episode sheds light on the reasons behind RBI’s unilateral action, what it means for Kotak and what’s wrong with the banking sector’s adoption of tech that attracts the ire of RBI over and over again. Host Anirban Chowdhury talks to ET’s senior editor Sangita Mehta and Umesh Jain, Digital and Technology consultant, 9dots consulting partners. Former CIO & CTO Yes Bank, NSE.