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Aviation

Flight to nowhere: Airfares have taken off; any ETA for services to improve?

Flight to nowhere: Airfares have taken off; any ETA for services to improve?

Anxious passengers waiting for an update from the airline.; Photo by Priyanka Sahay

Synopsis

A flight was cancelled after much back and forth, but throughout the chaos that unfolded, the airline failed to keep passengers informed or provide basic services to them. It is in such situations that one can gauge the inefficiency and heartlessness of companies, be it in civil aviation or any other sector. A first-person account.

By
7 mins read,
Boarding for the Patna-to-Delhi flight was scheduled to start at 6:15pm. However, till 6:30pm, not a soul from the airline could be spotted at the boarding gate. The passengers should have taken the hint. A crowd of 120 passengers is an unmissable sight at the 12,000 sq m Jayprakash Narayan Airport. But not many of them cared. Youngers were glued to their screens, middle-aged men were busy talking to their relatives on phone, while an elderly

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