All About Cookies is an independent, advertising-supported website. Some of the offers that appear on this site are from third-party advertisers from which All About Cookies receives compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear).
All About Cookies does not include all financial or credit offers that might be available to consumers nor do we include all companies or all available products. Information is accurate as of the publishing date and has not been provided or endorsed by the advertiser.
The All About Cookies editorial team strives to provide accurate, in-depth information and reviews to help you, our reader, make online privacy decisions with confidence. Here's what you can expect from us:
- All About Cookies makes money when you click the links on our site to some of the products and offers that we mention. These partnerships do not influence our opinions or recommendations. Read more about how we make money.
- Partners are not able to review or request changes to our content except for compliance reasons.
- We aim to make sure everything on our site is up-to-date and accurate as of the publishing date, but we cannot guarantee we haven't missed something. It's your responsibility to double-check all information before making any decision. If you spot something that looks wrong, please let us know.
-
Hides intrusive display ads when browsing the web, improving page speed and easing data usage on mobile
-
Privacy and safety benefits of a VPN with best-in-class encryption and innovative server technology in 105 countries
-
Enjoy no activity logs, malicious sites and trackers protection, and more on up to 8 devices
All About Cookies is an independent, advertising-supported website. Some of the offers that appear on this site are from third-party advertisers from which All About Cookies receives compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear).
All About Cookies does not include all financial or credit offers that might be available to consumers nor do we include all companies or all available products. Information is accurate as of the publishing date and has not been provided or endorsed by the advertiser.
The All About Cookies editorial team strives to provide accurate, in-depth information and reviews to help you, our reader, make online privacy decisions with confidence. Here's what you can expect from us:
- All About Cookies makes money when you click the links on our site to some of the products and offers that we mention. These partnerships do not influence our opinions or recommendations. Read more about how we make money.
- Partners are not able to review or request changes to our content except for compliance reasons.
- We aim to make sure everything on our site is up-to-date and accurate as of the publishing date, but we cannot guarantee we haven't missed something. It's your responsibility to double-check all information before making any decision. If you spot something that looks wrong, please let us know.
ExpressVPN is arguably the most well-known VPN on the planet, offering blazing-fast speeds, top-level security, and an easy-to-use interface. The ExpressVPN app is available on loads of different devices, unblocking popular streaming services such as Netflix and Disney+.
We like that ExpressVPN has a no-logs policy, and that an independent audit by a team of experts at KPMG found the ExpressVPN privacy policy to be above board.
We don’t love how expensive ExpressVPN is (starting at $6.67/mo (billed annually)) compared to other popular VPNs, but we understand why you might pay a premium for this quality product.
Check out our ExpressVPN review to see why it's one of the best VPNs out there.
- Server locations in 105 countries
- In-house Lightway protocol for more speed and security
- Strict no-logs policy with independent audit
- 24/7 live chat for all (not just customers)
- Free features such as MediaStreamer and Threat Manager
- More expensive than NordVPN, Surfshark, and CyberGhost
Who is ExpressVPN best for?
Prices and subscriptions
Eigenschaften
Test results
Compatibility
Customer support
Alternatives
FAQs
Bottom line: Is ExpressVPN good?
ExpressVPN overview
Price | $6.67–$12.95/mo |
Free version | No — 30-day money-back guarantee is available |
Max # of connected devices | 8 |
# of servers | Servers in 105 countries |
VPN protocol | Lightway, OpenVPN, IKEv2 |
No-logs policy | No logs |
Hauptsitz | Britische Jungferninseln |
Netflix access | Yes |
Details | Get ExpressVPN |
How we test and rate VPNs
We complete standardized hands-on tests for each VPN we review so we can put their claims to the test. This includes vigorous third-party testing by comparing our internet speed while connected to different servers, checking for DNS leaks, making sure the kill switch actually works, and more. We also make sure we can comfortably access popular streaming sites, like Netflix, and still do our day-to-day work without interruption.
Once we’ve completed the testing, our editorial rating is calculated by taking into account key features you’d expect from a good product. We score each VPN in the following categories and use a weighted average to calculate the final rating out of 5 stars: price, server count, speed, security, and features.
To learn more about how we test, check out our full VPN methodology here.
Our experience
We tested ExpressVPN on our updated MacBook running an M2 chip. We didn't have any issues with downloading, and getting the VPN agent installed and configured on our machine took less than a minute. We were connected quickly and without issue.
![ExpressVPN Set Up Tutorial](https://cdn.allaboutcookies.org/filters:quality(75)/images/2024/05/31/expressvpn-setup.png)
The entire experience was seamless. We found it easy to switch between servers, change settings, and toggle the kill switch off and on. It should be noted that ExpressVPN doesn't call it a kill switch but rather a Network Lock. In our testing, this feature kept our IP hidden even when we switched between servers.
Our only disappointment was that split tunneling is only available on macOS versions 11 or later, but Windows users should have no issues.
ExpressVPN is right for you if you want a high-quality, fast, and secure VPN. But there are cheaper alternatives if you want to save money.”
Who is ExpressVPN best for?
- Recommended for people who want a fast and secure VPN that doesn’t keep logs, offers loads of server locations, and can unblock streaming libraries.
ExpressVPN is a leading virtual private network (VPN) provider because it delivers what it advertises. Namely, you don’t have to sacrifice your internet speed for a secure connection, and your online activity is always kept private due to the ExpressVPN no-logs policy.
Any VPN can claim to have a strict no-logs policy, but ExpressVPN actually provides proof to back up its claims. In 2022, ExpressVPN conducted 12 third-party audits to verify its browser extensions, apps, and routers. One of these independent audits also included testing of its no-logs policy and was reviewed by KPMG.
ExpressVPN has proven that it complies with its privacy policy. On top of the audits, ExpressVPN is headquartered in the British Virgin Islands, a territory with no data retention laws.
ExpressVPN offers several unique features you can't find with other VPN providers. It has its own VPN protocol called Lightway, and it's designed to run faster while using less battery. It also offers the Aircove router, which supports dozens of devices, including gaming consoles and smart home devices. Switching servers is easy without needing to reconfigure the entire router.
![The ExpressVPN Aircove router](https://cdn.allaboutcookies.org/filters:quality(75)/images/2023/04/06/best-vpn-routers_expressvpn-aircove.png)
Another unique element of ExpressVPN is its TrustedServer technology. Instead of using hard drives, ExpressVPN uses volatile memory (RAM) to store data. Since RAM requires power, it means the memory is wiped every time a server is turned off. TrustedServer tech means data isn't inadvertently stored on servers and creates a less vulnerable environment.
Finally, another noteworthy differentiator is the ExpressVPN Threat Manager feature. It blocks apps and websites from tracking and sharing your online activity. We'll discuss Threat Manager more in-depth below, but it's a great tool to prevent apps from sharing your personal data.
Note that ExpressVPN is owned by Kape Technologies, which also owns CyberGhost, Private Internet Access (PIA), and ZenMate VPN (before it was discontinued). As far as we can tell, the Kape acquisition of ExpressVPN in December 2021 hasn’t negatively affected anything regarding the ExpressVPN privacy policy or its everyday services. ExpressVPN still operates independently.
ExpressVPN prices and subscriptions
ExpressVPN offers subscription plans for one month, six months, and 12 months (one year). All three plans offer the same security features, so the only difference is the cost. Similar to other VPNs, the longer your subscription, the less you’ll pay monthly.
- The cheapest option for ExpressVPN: One-year plan for $6.67/mo (billed annually)
- The most expensive option for ExpressVPN: Monthly plan for $12.95/mo
Paying $6.67/mo (billed annually) might not seem like much compared to everyday subscription services such as Netflix (up to $19.99/mo) or Amazon Prime ($14.99/mo). But here’s how ExpressVPN stacks up against other popular VPNs and their lowest monthly prices:
- ExpressVPN: $6.67/mo (billed annually)
- NordVPN: $3.09/mo (billed every two years)
- Surfshark: $2.19/mo (billed every two years)
- CyberGhost: $2.03/mo (billed every two years)
As you can see, ExpressVPN is a few dollars more than the next closest competitor on this list. It’s also more than double the cost of Surfshark and CyberGhost.
It’s likely worth paying the additional cost if you want the reliability and fast speeds of ExpressVPN. It’s a simple VPN to use that accomplishes primary VPN tasks such as unblocking streaming services with ease. Plus, it offers access to loads of worldwide servers.
But if you want to save money on a VPN, there are plenty of lower-priced alternatives.
Plan comparison
1-month plan | 6-month plan | Best Price 12-month plan |
|
Price per month | $12.95/mo | $9.99/mo (billed every six months) | $6.67/mo (billed annually) |
Alternatively, you may occasionally find special deals for ExpressVPN, such as extra months on a plan. Sometimes ExpressVPN offers seasonal promotions, but you'll need to sign up for its blog newsletter to get notified.
Another option to help offset ExpressVPN's high cost is to start referring it to people. For every referral, you and the referrer can get a full month of free service. There's no limit to how many referrals you can make, so you could end up with heavily discounted VPN services overall.
Payment options
You can pay for your ExpressVPN subscriptions in the following ways:
- Credit card (Visa, Mastercard, American Express, Discover)
- PayPal
- Bitcoin
- Paymentwall
![ExpressVPN supports a ton of different payment methods, including PayPal, bitcoin, Mint, UnionPay, and more.](https://cdn.allaboutcookies.org/filters:quality(75)/images/2022/09/09/expressvpn-review_payment-methods.jpeg)
ExpressVPN features
ExpressVPN highlights include its many server locations, especially its high number of available countries (105). It also has a no-logs policy, kill switch, and split tunneling.
Its interface is easy to use, though its minimalistic design on the Windows desktop app is a bit different from that of popular VPNs such as NordVPN and Surfshark. The main difference is that you don’t immediately see the server list, which is often the first thing you see on other VPN apps.
This is more of a small difference rather than a glaring issue. But it’s something we noticed immediately and thought other users might find unfamiliar as well.
We'll go over the following ExpressVPN key features:
- Server count
- No-logs policy and headquarters
- Kill switch
- Split tunneling
- Encryption
- VPN protocol
- MediaStreamer
- Threat Manager
- ExpressVPN Keys
1. Server count and countries
- Server locations in 105 countries
ExpressVPN has server locations in 105 countries. That’s a high number of countries compared to other popular VPNs such as Surfshark (100) and CyberGhost (100), though it's beat by NordVPN (111).
It’s hard to determine exactly how many server locations ExpressVPN has, which makes it difficult to compare to other VPNs that typically provide a number of servers that reach into the thousands.
ExpressVPN does note that its servers span the globe, which means you're able to connect to VPN servers in Europe, the Americas, the Middle East, Africa, and Asia Pacific.
![The ExpressVPN interface requires you to click on the three dots next to the selected server location to open up a list of all available servers.](https://cdn.allaboutcookies.org/filters:quality(75)/images/2022/09/09/expressvpn-review_vpn-all-locations.jpeg)
According to an ExpressVPN customer service representative, each server location can have hundreds of servers.
![We chatted with Kianna, a customer support rep for ExpressVPN, in the live chat. Kianna told us that each VPN server location can have hundreds of servers with thousands of IP addresses each.](https://cdn.allaboutcookies.org/filters:quality(75)/images/2022/09/09/expressvpn-review_live-chat4.jpeg)
Overall, ExpressVPN offers plenty of server options, which could be especially useful for streaming regional content.
Note that ExpressVPN uses RAM-only servers on its TrustedServer network for increased privacy. These servers don’t write to a hard drive, and data is wiped with every reboot. ExpressVPN also has a small percentage (less than 5%) of virtual servers.
2. No-logs policy and headquarters
- Does ExpressVPN keep logs?: No
- ExpressVPN headquarters: British Virgin Islands
ExpressVPN has a strict no-logs policy as part of its privacy policy. This means it doesn’t track or keep logs of your online activity other than the bare minimum required to operate the VPN.
This no-logs policy is backed up by the fact that ExpressVPN is headquartered in the British Virgin Islands, a territory with no obligatory data retention laws.
The British Virgin Islands also isn’t part of the global surveillance group of countries known as the Five, Nine, and 14 Eyes alliances. The U.K. is part of these groups and the British Virgin Islands is a U.K. territory, but it’s a self-governing territory.
ExpressVPN’s no-logs policy was put to the test in 2017 when the Turkish government seized an ExpressVPN server as part of a criminal investigation. But the seizure was believed to lead nowhere since ExpressVPN doesn’t keep customer connection logs because of its privacy policy.
Additionally, the independent security firm, KPMG, completed an audit in 2022 verifying the authenticity of ExpressVPN's privacy policy. It included testing the no-logs policy and confirming that TrustedServer technology operates as described by ExpressVPN.
Having an independent third party confirm ExpressVPN's privacy policy is unbiased evidence of the VPN provider's security and trustworthiness.
![PricewaterhouseCoopers conducted a third-party audit of ExpressVPN's no-logs policy and found that the company upholds its zero logs promise.](https://cdn.allaboutcookies.org/filters:quality(75)/images/2022/09/09/expressvpn-review_audit.jpeg)
3. Kill switch
ExpressVPN provides a kill switch feature called “Network Lock.” This feature is designed to block all internet traffic if your VPN connection drops unexpectedly, which helps ensure none of your online activity travels over an unsecured internet connection.
This type of feature could come in handy in a number of situations, including if you switch Wi-Fi networks or you lose power and the internet is down for a minute or two.
You can find the ExpressVPN kill switch feature in your VPN options. The toggle to turn it on is in the “General” tab under “Network Lock.”
![You can find the ExpressVPN kill switch feature under the Options menu and in the General tab. You can turn it on in the Network Lock section.](https://cdn.allaboutcookies.org/filters:quality(75)/images/2022/09/09/expressvpn-review_kill-switch1.jpeg)
4. Split tunneling
ExpressVPN offers a split tunneling feature that allows you to select which apps use the VPN. This can be useful if you want certain apps to bypass the VPN connection for potentially faster internet speeds.
Find the ExpressVPN split tunneling feature in your VPN options in the “General” tab under “Split tunneling.”
![The ExpressVPN split tunneling feature allows you to require all apps to use the encrypted VPN connection or designate certain apps to not use the VPN connection.](https://cdn.allaboutcookies.org/filters:quality(75)/images/2022/09/09/expressvpn-review_split-tunneling.jpeg)
5. Encryption
ExpressVPN uses AES-256 encryption, which is considered the best encryption available. It’s estimated that it would take billions of years to crack AES-256 encryption.
6. VPN protocol
ExpressVPN uses a variety of VPN protocols, including:
- Lightway
- OpenVPN
- IKEv2
Choosing your protocol is set to automatic by default, but you can manually select a protocol in your VPN options in the “Protocol” tab. This includes choosing between UDP and TCP advanced options.
![ExpressVPN settings opened to its list of VPN protocol.](https://cdn.allaboutcookies.org/filters:quality(75)/images/2024/04/12/expressvpn-review_vpn-protocols_2024.jpg)
You should typically use the Lightway and OpenVPN protocols of the available options because they often provide the best security and fastest speeds. ExpressVPN recommends always choosing Lightway first, which is its in-house, open-source VPN protocol built for quick and secure connections.
Other notable features
ExpressVPN includes some unique features that you probably didn't even know you wanted.
MediaStreamer
MediaStreamer is a Smart DNS feature from ExpressVPN that could help you spoof your location on devices where you can’t install VPN software.
For example, you might consider using MediaStreamer on a PlayStation or Xbox gaming console to stream regional content from different streaming services. You might also use MediaStreamer on a smart TV that doesn’t have access to the ExpressVPN app.
You likely wouldn’t need to use MediaStreamer with a device that already has access to ExpressVPN via its iOS, Android, or other app.
You can set up MediaStreamer for different devices by first registering your IP address for MediaStreamer on the ExpressVPN website.
Keep in mind that MediaStreamer isn’t a VPN, so it doesn’t provide VPN security or privacy benefits.
Threat Manager
ExpressVPN subscriptions include access to Threat Manager, a service that’s designed to block apps and websites from tracking your online activity or engaging in other similar activities.
Threat Manager does this by preventing your device from communicating with any server that’s on a constantly updated “blocklist” of known trackers and malicious sites. Threat Manager is available for the following ExpressVPN apps:
- Windows
- macOS
- Linux
- Android
- iOS
- ExpressVPN Aircove router
- Apple TV (tracker blocker only)
Using an iPhone, we were able to open the ExpressVPN app and easily find where to turn on Threat Manager in the VPN settings.
Note that Threat Manager is only active if you’re connected to the VPN.
ExpressVPN Keys
Keys is ExpressVPN's built-in password manager. It allows for storage of unlimited items, including passwords, credit cards, and notes.
Keys also comes with other standard password manager features, including:
- Autofill
- Password generator
- Password health reports
- Ability to create and store two-factor authentication codes
It's also nice to see that ExpressVPN dedicates the same amount of security to its password manager. Keys has been independently audited for all platforms and it has zero-knowledge architecture, meaning only you can decrypt and view your stored items.
Keys currently has apps for iOS and Android. You can also install the browser extension for Google Chrome, which also works with Microsoft Edge, Brave, Opera, and Vivaldi.
Parental Controls
A new feature just added is the ability to block adult websites. ExpressVPN advertises this as a parental control tool, but it's not robust and doesn't include many of the features standard parental controls boast.
Still, it is nice to know that parents have an extra layer of protection to help filter out inappropriate online content. This feature is active when the VPN connection is active.
ExpressVPN test results
We conducted five tests to determine whether ExpressVPN is high-quality. We checked whether internet speeds were impacted, whether an IP address leaked, if the kill switch worked, and whether the VPN could unblock Netflix libraries.
Overall, ExpressVPN passed all our tests.
Speed tests
- Speed test results: Pass
Turning on a VPN will automatically reduce your internet speed since it uses bandwidth to run. However, this should only impact your speed minimally.
As you connect to servers that are further away from your physical location, you'll see more of a reduced speed. But it shouldn't prevent you from running everyday internet activities like streaming or simple gaming.
We tested ExpressVPN from a MacBook in a physical location in the U.S. First, we established a baseline by running a speed test without a VPN turned on. Then we connected to various servers around the world and ran the speed test again. Here are the results:
ExpressVPN speed test results
Test type | No VPN | US to US | US to EU | US to AU |
Download speed | 171.08 Mbps | 177.30 Mbps | 187.76 Mbps | 176.46 Mbps |
Upload speed | 22.53 Mbps | 20.88 Mbps | 20 Mbps | 19.74 Mbps |
Latency (ping) | 40 | 41 | 304 | 304 |
Download speed % difference | K.A. | +3.64% | +9.75% | +3.14% |
Upload speed % difference | K.A. | -7.32% | -11.23% | -12.38% |
Latency % difference | K.A. | 2.5% | 660% | 660% |
We were very impressed at the speeds ExpressVPN produced. All of our download speeds got better while our upload speeds decreased, so marginally, they wouldn't register in normal internet usage.
We were surprised at the speeds we got from the Australian servers. Even though they're located significantly further away geographically than where we are, they still deliver blazing-fast speeds.
![ExpressVPN speed test with an Australian server](https://cdn.allaboutcookies.org/filters:quality(75)/images/2024/05/31/expressvpn-australia-speed-test.png)
If you're wondering how download and upload factor into your internet usage, consider that download speeds determine how well you can stream while upload speeds determine if you can post to your social media accounts smoothly.
And you won't need to work too hard to find a great server with ExpressVPN. In fact, any of the options you connect to will serve you well.
You can also select an option for a “Smart Location,” which automatically picks a VPN server location for you based on download speed, latency, and distance. This typically means choosing a nearby server location.
![ExpressVPN Recommended Server List](https://cdn.allaboutcookies.org/filters:quality(75)/images/2024/05/31/expressvpn-recommended-servers.png)
ExpressVPN Netflix tests
- Netflix test results: Pass
Using a VPN while watching Netflix enables you to unblock content libraries around the world. But even if you are using a local VPN server, streaming providers often block your connection.
We tested Netflix as we connected to local U.S. servers and other international servers. Here are our results:
ExpressVPN Netflix test results
US to US | US to UK | US to Canada | US to AU | |
Did it work with Netflix? |
We had zero issues watching Netflix in most countries with the exception of Australia. This isn’t necessarily a red flag on ExpressVPN’s part since Netflix and other streaming services continuously work to identify and block VPN access.
![ExpressVPN blocked by Netflix in Australia](https://cdn.allaboutcookies.org/filters:quality(75)/images/2024/05/31/expressvpn-australian-netflix.png)
We were able to access US, UK, and Canadian Netflix libraries while connected to a local server. We didn't experience any lag or buffering issues when we started streaming.
![ExpressVPN connected to Canadian Netflix](https://cdn.allaboutcookies.org/filters:quality(75)/images/2024/05/31/expressvpn-canadian-netflix.png)
Note that ExpressVPN also advertises its compatibility with other streaming services such as Hulu, Prime Video, Disney+, HBO Max, BBC iPlayer, Discovery+, Spotify, ITV Player, and more.
![ExpressVPN says it works with Hulu, Disney+, BBC iPlayer, Prime Video, and other streaming services.](https://cdn.allaboutcookies.org/filters:quality(75)/images/2022/09/09/expressvpn-review_compatibility-streaming.jpeg)
We personally found ExpressVPN worked with many other streaming services in our ExpressVPN firestick review below.
DNS and WebRTC leak tests
- DNS leak test results: Pass
- WebRTC leak test results: Pass
We perform a domain name system (DNS) leak test to determine whether any private information is being leaked online. We use BrowserLeaks' DNS Leak Test service to determine whether we had any DNS leaks before and after connecting to ExpressVPN.
Before connecting to ExpressVPN, we were able to see our IP address, internet service provider (ISP), and server locations. After connecting to the VPN, we could only see information associated with the VPN servers. This means leak protection was working because our information was masked.
WebRTC leaks are vulnerabilities in certain web browsers and applications that could expose your IP address. We used the BrowserLeaks website to test for WebRTC leaks before and after connecting to ExpressVPN.
We were able to see our true IP address before connecting to ExpressVPN. After connecting to the VPN, there was no local IP leak detected.
![ExpressVPN WebRTC Leak Test Results Showing No Leak](https://cdn.allaboutcookies.org/filters:quality(75)/images/2024/05/31/expressvpn-webrtc-leak-test.png)
Kill switch test
- Kill switch test results: Pass
In order to test if a kill switch is working, we visit IPleak.net and switch servers while it's running. If the kill switch is functioning properly, our real IP should never show up, even when we're momentarily disconnected from the first server.
ExpressVPN passed this tense, since our real IP in California did not show up when switching between a Canadian and U.K. server.
![ExpressVPN kill switch test results](https://cdn.allaboutcookies.org/filters:quality(75)/images/2024/05/31/expressvpn-kill-switch-test.png)
ExpressVPN compatibility
You can set up ExpressVPN on loads of different devices, operating systems, mobile apps, and browser extensions, including:
Operating systems:
- Windows 7+
- macOS 10.13+
- Ubuntu (20.04+), Debian (10+), Fedora (37+), Arch (latest rolling release), Raspberry Pi (10+), and Linux Mint (20+)
- iOS 15.0+ (iPhone, iPad, and iPod via Apple App Store)
- Android 5.0+
Browser extensions:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
Devices:
- Chromebook
- Fire TV
- Kindle Fire
- Apple TV
- Android TV
- Xbox
- Playstation
- Home or office router
- Smart home devices
ExpressVPN router app
You can set up ExpressVPN on a router one of two ways:
- Manually configuring a compatible router
- Buying a compatible VPN router
You typically need some advanced technical knowledge to correctly configure VPN software on an existing router. But ExpressVPN can help you pinpoint compatible routers and download the correct firmware. Then it’s down to using the ExpressVPN setup tutorials to configure your router.
For a potentially easier strategy, consider buying ExpressVPN's already configured Aircove router, which is one of our favorite VPN routers available right now.
ExpressVPN Fire TV Stick review
The Amazon Fire TV Stick is a useful streaming device. We personally use it at home or while traveling since all it typically needs is power and an internet connection — so plugging it into a hotel or Airbnb TV is often a piece of cake.
But traveling out of the country presents the same issues with streaming services that you’d find on other devices. Namely, does the Fire TV Stick work with different VPN services to provide a simple and seamless streaming experience?
With ExpressVPN and the streaming services we tested — Netflix, Hulu, HBO Max, Disney+, Peacock, and Paramount+ — we found it did. Of course, your experience could vary depending on your location and bandwidth, but we had a good experience connecting to a U.S. server from an Airbnb (with 30+ Mbps internet speeds) in England.
ExpressVPN details how to step up Amazon Fire Stick and Amazon Fire TV on the website.
ExpressVPN customer support
ExpressVPN offers customer support options through its support center, email, and 24/7 live chat on its website. You can also participate in its bug bounty program or provide feedback through in-app support tickets.
You can email ExpressVPN at support@expressvpn.zendesk.com.
The live chat button is located in the bottom-right corner of most pages on the ExpressVPN website. Simply click it to start chatting with a live customer service representative.
![You can chat with ExpressVPN customer support by clicking the green chat button in the bottom right of the support page.](https://cdn.allaboutcookies.org/filters:quality(75)/images/2022/09/09/expressvpn-review_chat-button.jpeg)
You can also interact with the ExpressVPN team via its social media channels, including Facebook, Twitter, and YouTube.
The ExpressVPN YouTube channel could be helpful if you want to catch some of the latest ExpressVPN updates. But we recommend checking out the ExpressVPN YouTube if you’re more of a visual learner and could likely benefit from video tutorials. For example, there’s a full playlist of router tutorials if you want to set up ExpressVPN on a Netgear, Linksys, or Asus router.
Live chat
We initiated a live chat with a customer representative to judge the overall customer support experience.
We were connected to Tristan in about a minute or less and they set to responding to our query about setting up ExpressVPN on an Amazon Fire TV Stick. They asked whether we preferred being walked through the steps or having the steps sent via email, which we thought was a nice touch.
We opted to walk through the steps. It’s important to note that Tristan actually typed out the steps in the chat with us rather than refer us to a guide or tutorial that surely exists.
Upon receiving the installation instructions, we received another helpful response for a question that we hadn’t actually asked yet. Tristan let us know that connecting to any server location would do to get streaming services to work.
Certain VPNs such as CyberGhost recommend specific servers for different streaming services, but not ExpressVPN.
Tristan was very helpful, responsive, and easy to understand. Overall, the 24/7 customer service experience was successful.
Support center
The ExpressVPN support center offers troubleshooting guides, instructional videos and articles, and a “Contact Support” button (which just opens up the live chat feature). You can also use the search field to find information related to your search term(s).
The support center could be helpful in certain situations, but I’ve often found using a search engine is quicker. For example, typing set up playstation ExpressVPN into Google will probably bring me directly to the article I want. This bypasses the need to head to the support center first to type in my query.
Bugs and support tickets
ExpressVPN offers a bug bounty program on bugcrowd for ethical hackers to find vulnerabilities in the ExpressVPN system. If you find a legit vulnerability, you get paid between $150 to $2,500.
![ExpressVPN offers a bug bounty, where you can submit info about a bug and earn between $150 to $2,500 per vulnerability.](https://cdn.allaboutcookies.org/filters:quality(75)/images/2022/09/09/expressvpn-review_bug-bounty.jpeg)
There’s also a $100,000 one-time award for finding a specific vulnerability within the ExpressVPN servers.
You can also open support tickets within the ExpressVPN app for everyday bugs and feedback. Navigate to Help & Support and select the Contact Support option. Then you can type out a message and include diagnostic information.
![You can submit a support ticket directly from the ExpressVPN app. Go to the main menu and choose Help & Support, then click Contact Support to open the ticket window.](https://cdn.allaboutcookies.org/filters:quality(75)/images/2022/09/09/expressvpn-review_submit-ticket.jpeg)
ExpressVPN alternatives
While ExpressVPN has strong security features, it is on the expensive side. You may want to choose an alternative VPN provider if you are looking for something more budget-friendly or have different VPN needs. Here are a few other VPN options to consider:
![]() |
![]() |
![]() |
|
Price | $3.09–$15.99/mo | $2.19–$17.95/mo | $2.03–$12.99/mo |
Max # of connected devices | 10 | Unlimited | 7 |
# of servers | 6,400+ servers in 111 countries | 3,200+ servers in 100 countries | Unlisted in 100 countries |
VPN protocol | NordLynx (WireGuard), OpenVPN, IKEv2/IPsec | WireGuard, OpenVPN, IKEv2 | OpenVPN, IKEv2. WireGuard |
Encryption | AES-256-GCM | AES-256-GCM | AES-256 |
No-logs policy | |||
Hauptsitz | Panama | The Netherlands | Rumänien |
Netflix access | |||
Mehr erfahren | Get NordVPN | Get Surfshark | Get CyberGhost |
ExpressVPN FAQs
Is ExpressVPN trustworthy?
Yes, ExpressVPN is a safe VPN that’s considered trustworthy and secure. It has a no-logs policy and its headquarters are located in an area (British Virgin Islands) with no data retention laws. You can also count on ExpressVPN to have fast speeds, including if you want to use it for different streaming services such as Netflix and Hulu.
Is ExpressVPN 100% safe?
Yes, ExpressVPN is safe and legal to use. It has a no-logs policy and its headquarters location in the British Virgin Islands means there aren’t any data retention laws to worry about. But is ExpressVPN legal to use everywhere? Mostly, yes. Though, certain countries have specific laws about VPN usage, so be sure to research laws before traveling.
Is ExpressVPN worth the money?
Yes, ExpressVPN is worth the money for its fast speeds, reliability, and high levels of security and privacy. It can also be used to unblock regional content for different streaming services. But you might consider Surfshark for its additional features, lower cost, and unlimited simultaneous users.
Does torrenting work with ExpressVPN?
Technically, torrenting can work with ExpressVPN. The VPN provider passed our DNS and WebRTC leak tests, so there's no risk of your IP address getting exposed to your internet service provider (ISP).
ExpressVPN also comes with strong encryption features which further protects your privacy while torrenting.
How much does ExpressVPN cost?
ExpressVPN can cost anywhere from $6.67–$12.95/mo, depending on the plan. Buying an annual subscription will save you more money in the long run. Paying month-to-month will result in the highest costs at $12.95/mo.
ExpressVPN does have a 30-day money-back guarantee, so you could cancel if you decide it's not the right VPN for you. However, you may want to subscribe to the annual plan if you plan on using ExpressVPN for the long term.
Is NordVPN better than ExpressVPN?
We think NordVPN outperforms ExpressVPN. It has a lower price point, has a transparent server network with more countries, and beats ExpressVPN in our speed tests.
Bottom line: Is ExpressVPN good?
Yes, ExpressVPN is a good service that offers everything you need in a VPN, including fast speeds, a no-logs policy, and access to popular streaming services. You have plenty of server locations to choose from and you can easily access features such as a kill switch and split tunneling.
ExpressVPN is one of our top recommendations if you want both speed and security, as shown by our speed tests and the available VPN protocols.
But ExpressVPN has a much higher cost compared to basically every other popular VPN, including NordVPN and CyberGhost. And, in some cases, other VPNs, such as Surfshark, offer more features at a lower cost.
For an affordable and trustworthy alternative, check out some of our guides:
![Remote control with button for youtube and other streaming services in the back blurred TV with videos to choose from](https://cdn.allaboutcookies.org/315x315/filters:quality(75)/images/2023/03/21/youtube-remote-control-smart-tv.jpg)
![A blue background with images of locks and shields with the text "VPN Review Best VPNs for FanDuel" and the All About Cookies logo.](https://cdn.allaboutcookies.org/315x315/filters:quality(75)/images/2024/01/12/best_vpns_for_fanduel.jpg)
![How to watch New England Patriots](https://cdn.allaboutcookies.org/315x315/filters:quality(75)/images/2024/08/15/how-to-watch-new-england-patriots.jpg)
![How to watch Indianapolis Colts](https://cdn.allaboutcookies.org/315x315/filters:quality(75)/images/2024/08/14/how-to-watch-indianapolis-colts.png)
![VPN tunnel visualized](https://cdn.allaboutcookies.org/315x315/filters:quality(75)/images/2024/07/29/vpn-tunnel.jpeg)
![A man wears headphones and plays a game on his PC.](https://cdn.allaboutcookies.org/315x315/filters:quality(75)/images/2024/07/29/how_to_use_a_vpn_featured_image_1.png)
![Virus being blocked](https://cdn.allaboutcookies.org/315x315/filters:quality(75)/images/2024/07/26/does-vpn-protect-you-from-viruses.jpeg)
![A woman scrolls on her laptop while taking notes.](https://cdn.allaboutcookies.org/315x315/filters:quality(75)/images/2024/07/17/is_radmin_vpn_safe_featured_image.png)