“Anna is an exceptional professional both in terms of her ability to lead projects and her ability to guide a client through a complex transformation program. Her skills centre around customer model development covering both process and information to aid in the development of an enterprise wide capability to support customer loyalty and lifecycle modelling. Would I recommend Anna - absolutely.”
Anna-Maree Shaw GAICD
Sydney, New South Wales, Australia
2K followers
500+ connections
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I am a Non-Executive Director and Chief Customer Officer with over 20 years of experience in delivering commercial results and innovating digital solutions across various sectors and markets. I challenge the conventions of customer engagement and drive a systemic transformational agenda that links transformative strategy to the day-to-day revenue, cost, and management of investment in the business.
I have a world-class foundation in marketing strategy and a passion for the role of digital in improving customer experiences and sustainable revenue generation. I have delivered transformation programs in multiple sectors, including retail, financial services, travel, and higher education, to improve customer experiences and drive growth. I am an open, authentic, and approachable leader, respected for building collaborative, human cultures while driving change across complex systems. I hold a Master of Business Administration from Cranfield University and a GAICD from the Australian Institute of Company Directors.
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What an amazing week. We had the Ellipsis & Company ‘Spring Event’ and our 10 year anniversary party. 2 full days with the extended team together;…
What an amazing week. We had the Ellipsis & Company ‘Spring Event’ and our 10 year anniversary party. 2 full days with the extended team together;…
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This is me this week saying my final goodbye’s to Coop. I leave exactly 3 years to the day from when I started and I’ve had the opportunity to work…
This is me this week saying my final goodbye’s to Coop. I leave exactly 3 years to the day from when I started and I’ve had the opportunity to work…
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Calling all parents! You're invited to our parent information session at either our Gold Coast, Northern Rivers, or Coffs Harbour campus! The…
Calling all parents! You're invited to our parent information session at either our Gold Coast, Northern Rivers, or Coffs Harbour campus! The…
Liked by Anna-Maree Shaw GAICD
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Congratulations to a wonderful team on an outstanding relaunch. Bonds Ellipsis & Company
Congratulations to a wonderful team on an outstanding relaunch. Bonds Ellipsis & Company
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Incredible work from our #NewColomboPlan students & staff in Sorong, Indonesia! Teaming up with UNIVERSITAS PATTIMURA, our students tackled loads of…
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In our previous roles Daniel Mookhey and I had a fair bit to do with each other, and I was often in the Legislative Assembly chamber as he was…
In our previous roles Daniel Mookhey and I had a fair bit to do with each other, and I was often in the Legislative Assembly chamber as he was…
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We are thrilled to be a sponsor of Future of Security Sydney and I am looking forward to being at the event next week! Keen to learn how Proofpoint…
We are thrilled to be a sponsor of Future of Security Sydney and I am looking forward to being at the event next week! Keen to learn how Proofpoint…
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Thank you Professor Erica Wilson for your thoughtful plenary at the IEAA 2024 Learning Abroad Forum, highlighting the links between the impact of…
Thank you Professor Erica Wilson for your thoughtful plenary at the IEAA 2024 Learning Abroad Forum, highlighting the links between the impact of…
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While we celebrate the incredible achievements of athletes at the Olympics, Southern Cross Uni lecturers Diarmuid Hurley, PhD and Dr. Sarah Tillott…
While we celebrate the incredible achievements of athletes at the Olympics, Southern Cross Uni lecturers Diarmuid Hurley, PhD and Dr. Sarah Tillott…
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