5,091 total
We contacted Mojo two days before our 2 year fixed Halifax mortgage was due to end.
We wanted to stay with Halifax but the rates they were offering in the portal were too high.
Joana / Molly from Mojo were able to access rates that Halifax did not show us, and get that mortgage lined up to start within 24 hours.
Really simple and seamless process and will likely use again 👍
Date of experience: 31 July 2024
It’s the second time I’ve used Adil at Mojo - previously on a remortgage. I called on Adil after being seriously let-down by another broker with another firm. We were at risk of losing our dream property, and we also had a tricky income situation for Adil to navigate with our chosen lender. From our first call, Adil worked really hard to get things moving. Our first call to Adil was on Tuesday night, application submitted on Wednesday, and an offer through on the following Tuesday - less than a week in total. Absolutely exceptional service. Thank you so much.
Date of experience: 24 July 2024
My Mortgage Advisor Michelle was always responsive to help me find the best option for me and always came back to me with a back up plan in case the 1st one didn't work out exactly as we have hoped.
Very kind and supportive adding a human touch to what it quite a stressful process.
Date of experience: 31 July 2024
Brilliant service
Lauren made the whole experience easy from start to finish. Really responsive communication, explained everything clearly and lovely and friendly. Highly recommend. Will be back when we are due our renewal!
Date of experience: 30 July 2024
Mojo really go above and beyond to help out. They have a great system of covering each other so you will always get a response if something is urgent. They have really helped and steered us through the process of purchasing our property.
Date of experience: 26 July 2024
Amazing experience throughout the process. Every question was answered quickly, and the team provided the best possible deal in the market. They also promised to accommodate any new deals that might come up during the process.
Date of experience: 31 July 2024
I am extremely happy that I used Mojo to arrange my rremortgage. Joe my Mortgage Adviser has been absolutely brilliant. I couldn't have asked for a better service.
Date of experience: 24 July 2024
Very clear and good advice, listened to my ideas and gave me options, saved me money staying with same lender who was offering a higher interest rate
Date of experience: 29 July 2024
Seamless experience!
Easy, convenient, spoke to two mortgage advisors both so helpful. Received my mortgage offer 2 weeks after the initial phone call with Harvey. They are whole of market. I will use them for any future purchases.
Date of experience: 26 July 2024
I submitted all of the required personal documentation to the portal; passports, bank statements, pay slips etc. & booked a time to review with an advisor. However I got an email an hour before the appointment saying I’d missed the call and offering a time to reschedule. I didn’t have any missed call on my phone or voicemail but replied via email with a few options. I never got a response & have chased up a few times. If it weren’t for the reviews, I’d feel like this was a scam, especially as they have all of my my sensitive / personal data!!
Date of experience: 22 May 2024
Reply from Mojo Mortgages
Hello Hannah
I am sorry that there seems to have been some confusion over your appointment and for how this has disconcerted you. We are genuinely here to help our customers and we would love to speak to you to see if can still do so. If you can make touch with us at [email protected] we will arrange to make sure you are placed with the right person to do so.
Kind regards
Team Mojo
We used Mark Douglas at Mojo and he was absolutely brilliant the whole way through! He made sure we understood all the ins and outs and made us feel comfortable all the way through. Great Job Mark!
Date of experience: 30 July 2024
Luke Hollingdale has been very helpful as our Mortgage Advisor. He has provided a very efficient and speedy service. We would highly recommend using Mojo Mortgages.
Date of experience: 26 July 2024
Fantastic service from Ashlyn @ MOJO.
Perfect whole of market offering and with their rate review offer, always on top of mortgage deals and match them to your requirements.
Would recommend MOJO when looking for guidance, support and assistance with new / re-mortgage etc.
Thanks
Date of experience: 23 July 2024
Helpful knowledgeable representative. Candid and clear about the options and listened to questions raised. Great service so far.
Date of experience: 31 July 2024
Very easy, straight forward and an excellent case handler in Kane. Took me through everything step by step and explained everything. Would definitely use this service again in the future
Date of experience: 25 July 2024
Fantastic service from Louise and Marc @ MOJO.
For those that don't know Mojo do not charge a fee directly to the customer; they obtain their fee from the lender which is the same rate you'd get from any independent broker, but the difference you pay them directly. In effect, you're paying for a service that Mojo offers you for free! My advisors (mark and Louise) were fantastic.
They kept me in the loop at all stages of the process. I helped get all the documents needed from my end. It was a very simple, easy process with very good communication throughout. I would recommend this to anyone looking to use Mojo their broker.
Perfect whole of market offering and with their rate review offer, always on top of mortgage deals and match them to your requirements.
Would recommend MOJO when looking for guidance, support and assistance with new / re-mortgage etc.
Thanks
Date of experience: 24 July 2024
Case manager was well informed and made the process easy. Efficiently handled.
Date of experience: 31 July 2024
Not great. Followed the questionnaire thinking I’d get estimates at the end. No, I had to book an appointment with someone and no ability to cancel it on their platform or contact details. Just the option to log out. Waste of my time. Waste of Emily’s time.
Edit - Emily called and I explained to her what I was after. She was fabulous and will send over the information required.
Date of experience: 06 July 2024
In principle, I love the concept of Mojo. And it's relatively simple to use. However... it depends who you deal with over the phone.
The first person attending me (not going to put names here for bmthe bad things) didn't seem very interested on helping me. I even missed a deal on a mortgage because of missunderstanding on requirements and missing the deadline. He was very condescendent (I still can't figure out why) and also said over the phone some perks of the mortgage that weren't real when I received the paperwork... and by the time I got it, I couldn't afford to delay it anymore. He claimed the legal expenses would be covered by the lender, but nothing of that was true with the offer in front of me.
I guess this could be a one off bad experience, as the second person was a lot nicer. Tamika was much more professional and turned the experience around.
Unfortunately, it was too late, as I missed an opportunity for a better mortgage deal and she can't make up the conditions of the mortgage to pay the legal fees of the purchase as person 1 suggested.
I think online comparison tools are here to stay, and probably the best one in execution will remain way above the rest.
For my next mortgage surely trying a different one.
I hope to get an answer to my submitted complaint.
Date of experience: 11 July 2024
Reply from Mojo Mortgages
Hello Miguel
Thank you for sharing your experience - we are sorry that this did not match your expectations. We aim to deliver a high standard of service and are keep to learn where we can improve. One of our team will reach out to speak with you futher to see if we can help.
Kind regards
Team Mojo
Mortgage application and decision process was brilliant but the conveyancing was super slow and poorly handled.
Date of experience: 22 July 2024
