Afiniti

Always delighted to see our leaders get recognised by others! Congratulations Anthony E Tuggle for being highlighted by CIO Views Magazine as one of the 10 Most Succesful Black Leaders Making a Difference in 2024.

"We've seen the shift from the live agent to automation and AI. We've seen the shifts from the web channels to all the third party messaging channels... We've delivered some extraordinary results with Afiniti and we have it out there working for some of our largest accounts but we've only scratched the surface." Thanks Lukasz Szostak from LivePerson for providing insights on where our industry is going and how together Afiniti and LivePerson are solving these challenges to create "this delightful customer experience". Thanks also to our own Angela R. for leading our partnership with LivePerson and facilitating this insights piece with the excellent questions! You can watch the full video along with other key client and partner testimonials here https://lnkd.in/dthq9pzq

In partnership with P&C Specialist (part of the Financial Times group), we have released a white paper which covers the 4 ways AI can improve customer experience and boost profitability for insurance carriers. You can download it on our insurance page here: https://lnkd.in/eCAeBguk 

We are honoured to have our technology mentioned in Forrester's recent trends report “Generative AI Is The Catalyst For Change In The Contact Center”. The Forrester report states that “Rather than focusing solely on automating interactions, the key is to proactively anticipate and shape future ones” and they cite how Afiniti’s solution does that: “For instance, Afiniti’s models excel in determining customer-agent-channel combinations that maximize desired outcomes. These models can incorporate additional dimensions, such as offer recommendations or dynamically generated agent commissions, to further enhance performance." The full report is available to Forrester subscribers or for purchase at the link below: https://lnkd.in/dKKJPUFu Thank you to the report authors, Christina McAllister, Kate Leggett, Max Ball and Vasupradha S.!

New Afiniti partnership with Türk Telekom Afiniti is happy to announce a new partnership with Turk Telekom who are one of the largest telecom operators in Turkey. They have chosen to work with Afiniti so that they can use our eXperienceAI Elite product to help them make their client interactions easier and more efficient along with increasing happiness in resolution for the customer. “We started to partner with Afiniti to ensure the best experience for all our customers in Contact Center domain through pairing them with the right agents who will best address their needs” Ms. Zeynep Özden, CMO of Türk Telekom. “This partnership represents a significant step forward in our mission to optimize customer interactions through advanced AI-driven solutions.” Jérôme de Castries, EVP International, Afiniti For more information please visit https://lnkd.in/e4hrz8tU #CXAI #Partnerships #eXperienceAI

In 2023, we launched our first ever global recognition program centered around our company values. The program, ‘Values All Stars’ enables employees to nominate their teammates and colleagues across the globe for outstanding work and for having unwavering commitment to our values – Think Big, Build Trust, Be Open, Work Smart, and Spread Joy. We are thrilled to announce our winners, they deserve to be celebrated with our extended network. Congratulations to the following employees: Huseyin Gultekin - Service Group Leader II, GSD, Engineering Beste Öztamur – Associate Director, Operational Excellence Syed Meran Arshad – Expert Software Engineer, GSD, SID Hasan Hüseyin Ali Gul – Expert SDET Engineer, GSD, Engineering Muhammad Nawaz  – Sr. Database Architect, GSD, Global Delivery These individuals truly made an impact to our business and we cannot wait to see what they do next. Congratulations again Values All Stars!

A summary video of our 3 days at CCW last week. Great conversations with clients and prospects.

Thanks to everyone who attended our CCW session last week with Orlando and Jonathan to hear about how Caesars are always looking to improve the experience for their guests and also their internal teams. "When we are having Afiniti use their AI routing to route the call, we are seeing an uplift in our conversions and an uplift in conversions is an increase of revenue" It was a great interactive session with lots of smart questions from the audience #CCW

Join us at CCW Vegas on Wednesday to hear from our Chief Customer Officer Orlando Hampton and Caesar's Vice President of Teleservices Support Operations Jonathan Arnold on how Caesar's went “All In” on CX AI Optimization to Unlock Revenue and Personalize Customer Experiences Time: 1.45pm, Wednesday 5th of June Location: Caesar's Forum, Forum D Details: https://lnkd.in/euamBE2j

CCW Vegas is just around the corner and we will be there at booth 307. You have the chance to get a complimentary ticket by filling out this form: https://lnkd.in/eUEH77gS We’re eager to hear about your challenges and discuss how our eXperienceAI product suite can help. We'll also share insights from our 18 years of experience in the contact center industry. Looking forward to seeing you there!