Telegraph Bookshop will process all orders as quickly and efficiently as possible – we want you to receive your purchases as soon as possible.
If you can’t find the answer you’re looking for below then please feel free to get in touch.
When will my order be dispatched?
- We will process your order within 24 hours of ordering.
- Orders placed before 3pm GMT will be dispatched the same day.
- Orders placed after 3pm GMT will be dispatched the next day.
When will my order arrive?
Delivery takes up to 5 working days once we dispatch your order.
How much do you charge for delivery?
Standard Delivery costs £2.50 and has an estimated delivery of within 5 working days
Premium Delivery costs £3.99 and has an estimated delivery of within 2 working days
Free P&P when you spend £20 or over'
Where do you deliver to?
We deliver to UK Mainland, Northern Ireland, the Scottish Highlands and BFPO (Armed Forces). We are not able to deliver to airports. We do not deliver to other countries outside of the UK.
How is my order delivered?
Books and DVDs may be sent separately. Delivery is by Royal Mail or equivalent carrier.
Can I change my delivery address after I've ordered?
Unfortunately once the order is placed and acknowledged you will be unable to change the delivery address.
Can my delivery address be different to my billing address?
Your order will be dispatched to the delivery address matching your billing address, as entered when you placed your order.
I have not received my order, what do I do?
Delivery takes up to 5 working days once we dispatch your order. However if it is later than this, it may be delayed in the post and this is out of our immediate control. With this in mind, please allow 10 working days before contacting us with regards to your order.
Do I need to be at home to receive my order?
Delivery is by Royal Mail or equivalent carrier. If you are not home, the delivery company will leave a calling card with instructions to collect your parcel or rearrange a delivery time.