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436th Medical Group - Dover Air Force Base
436th Medical Group - Dover Air Force Base
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Late and No-Show Policies
Late Policy
Dover’s is an appointment-based clinic dedicated to delivering safe and timely care. As such, we expect patients’ and clinical staff’s active participation in this cooperative endeavor. When booking an appointment, you agree to make a reasonable effort to arrive on time; we will do the same to provide timely care.
We strongly encourage patients to arrive 10 minutes before their scheduled appointment. This allows time for check-in and required forms.
If you can’t attend your scheduled appointment, please call the Appointment Line at 302-730-4633 or use the
MHS GENESIS Patient Portal
to cancel and/or reschedule. This reduces wait times and allows others to be taken care of sooner.
No-Show Policy
The Defense Health Administration defines a missed appointment in the direct care system as “an appointment for which the patient is not present or when the patient is more than
10 minutes late
for the scheduled appointment time. If you’re late, without previous notice or cancellation, the appointment will be considered a no-show.” Multiple no-shows may result in administrative action.
If you can’t attend your scheduled appointment, please call the Appointment Line at 302-730-4633 or use the
MHS GENESIS Patient Portal
to cancel and/or reschedule. This reduces wait times and allows others to be taken care of sooner.
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