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Location: 307 Boatner Road, Suite 114, Eglin Air Force Base, Florida 32542-1282

Patient Advocate Location: The Patient Advocate is located near the Medical Release Desk, through the Outpatient Clinic. The BCAC/DCAO is located in the Medical Administration building, next to the command building. 

Hours: Monday - Friday, 8 am to 4 p.m.

Patient Relations/Advocate

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

Interactive Customer Evaluation (ICE)

We assist you when you have a concern or need information regarding care, safety or a process. The 96th Medical Group prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression.

As our patient, you are entitled to safe, considerate, respectful and dignified care at all times. Patients are responsible for being considerate of the rights of other patients and medical group personnel. Patients are responsible for being respectful of the property of other persons and of the medical group.

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.