TRACES is the European Commission's online sanitary and phytosanitary certification platform that was launched in 2004. It supports the importation of animals, animal products, food and feed of non-animal origin and plants into the European Union (EU), and the intra-EU trade and EU exports of animals and certain animal products.
Representatives of businesses operating in the agri-food chain, sanitary and phytosanitary authorities, organic control bodies, border control posts, etc. from both EU and non-EU countries that use TRACES for certification purposes and information exchange.
TRACES Classic has been entirely replaced by the new TRACES platform, also referred to as TRACES New Technology (NT). Subsequently, the TRACES Classic platform was discontinued at the end of 2021. The implementation of the new system featured modern functionalities such as the possibility to sign official documents in an electronic format. Access into the new system is only allowed with an EU Login account an aspect which enhanced TRACES data security.
I am working for an authority:
An analytical tool called Qlik Sense is integrated in TRACES and allows the extraction and filtering of valuable data in relation to imports into the EU, exports from the EU and transport/movements between Member States. EU and non-EU authorities using TRACES have access to the data relevant to their respective countries and area(s) of responsibility. As a valid authority TRACES user, you can access the data from the Analytics section, after logging in to TRACES. For assistance with Qlik Sense or for other data-related inquiries you are invited to contact the TRACES Helpdesk Team at SANTE-TRACES
ec [dot] europa [dot] eu (SANTE-TRACES[at]ec[dot]europa[dot]eu).
I am working for an operator:
You are advised to contact your competent authority for assistance with your request. Please note, that, by default, you have access in TRACES only to data and information related to your activities. If you need further assistance with contacting your competent authority (e.g., contact information), please contact the TRACES Helpdesk at SANTE-TRACESec [dot] europa [dot] eu (SANTE-TRACES[at]ec[dot]europa[dot]eu).
I am a citizen or other interested party:
As the data recorded in TRACES originates from the authorities that issue the relevant official certificates and documents in TRACES, depending on the nature of each request, the European Commission needs to inform and consult the authorities concerned by each request received and only release the data upon receiving their approval.
We invite you to contact your veterinary authority. If you do not know which authority to contact, please send us a request by email at SANTE-TRACESec [dot] europa [dot] eu (SANTE-TRACES[at]ec[dot]europa[dot]eu) mentioning the species of the animal, the country of departure and the country of destination enabling us to provide you with the correct contact information.
Please send your request by email to SANTE-TRACESec [dot] europa [dot] eu (SANTE-TRACES[at]ec[dot]europa[dot]eu) to receive more information on the available modules and to arrange relevant training.
EU Login is the European Commission's user authentication service. It allows authorised users to access a wide range of Commission web services, using a single email address and password.
The TRACES Helpdesk does not provide support for EU Login or any other EC Service. If you need support related to your EU Login account, please visit the EU Login page.
Non-existing users in TRACES
The competent authority is responsible for your operator's activity (veterinary, plant health, organic, etc.). If you are unsure which authority to contact, please contact the SANTE-TRACESec [dot] europa [dot] eu (TRACES Helpdesk), providing details on your activity and your country and we will provide you with the relevant information. For more detailed information, visit the Getting started page.
TRACES users
The authority responsible for your operator's activity can be found on your operator's page in TRACES.
Your responsible authority might have only validated the activity of your operator but your request for a role within your operator may not have been validated yet. We kindly invite you to contact them again for the validation of your role request.
For guidance on how to fill in official documents and certificates in TRACES, please visit the Document/Certificates tab on the TRACES Documentation website.