Blog

In honor of Black History Month, Google Fiber is celebrating the work of our Black at Google Fiber Employee Resource Group. Since its chapter launch in 2017, the group has focused on a number of areas ranging from digital inclusion to STEM education to improving the representation of people of color at all levels within our business. While ...

In late August 2019, we began having conversations about forming a Latinx-centered Employee Resource Group (ERG) at Google Fiber. The United States had just witnessed a mass shooting in El Paso, Texas, aimed directly at Hispanic Americans, and many of us wanted to create a safe space for employees to come together to discuss, reflect, and o...

Hi everyone! My name is Kristi McNair and I’m new to Google Fiber’s communications team. I’m posting in honor of Veterans Day not only because I’m now a seasoned, two-week veteran of Fiber, but also because I’m an actual veteran of the U.S. Army. Here’s a snapshot of the exact moment I knew I wanted to join the military: To clarify: I’m th...

What do curling and Google Fiber have in common? Well for starters, in curling the objective is to deliver rocks into the house, much like we deliver fiber to the home. Also the sport is growing fast - fast like a gig of Internet, and it’s gaining fans all over the country. Honestly, we just wanted an excuse to write a post about curling - ...

It’s the biggest weekend of the year. Two teams, both alike in dignity, come together to decide absolute dominance of the species. It’s Animal Planet’s annual Puppy Bowl! Google Fiber loves our furry friends, and this weekend we’re celebrating all things canine at several of our Fiber Spaces across the country. Join us for activities for hu...

Halloween has always been special at Google -- from our early days, Googleween celebrations were the stuff of legend. At Google Fiber, we continue that tradition -- and help to bring the spirit of the holiday to our Fiber cities, as well. From office decorating to trunk or treating in our communities, Google Fiber teams scared up some surpri...

Like most of America, Google Fiber was totally fascinated by today’s total solar eclipse. From coast to coast, we saw our offices and Fiber Spaces do something special to mark the moon’s path across the sun, whether heading outdoors to take it all in or sharing NASA’s live feed with our customers over Fiber’s superfast network in our Fiber s...

Three years ago, I laid out a vision for how customer service would be different with Google Fiber. We wanted people to expect friendly representatives, quick answers, and experiences that show they’re valued. We’ve worked hard to rise to this challenge—visitors at our service centers are helped in under one minute on average, while call center ...

If you’ve been meaning to get to the Fiber Space but haven’t had a chance yet, keep an eye on your local streets — we might be bringing our brand new Mobile Google Fiber Space to your neighborhood. The Mobile Google Fiber Space will be traveling throughout Kansas City, equipped to answer your questions about what Fiber is and how you can get ...

As Director of Service Delivery for Google Fiber (a.k.a Customer Service), I’ve been thinking a lot about you, Kansas City. I joined the Fiber team last September after almost 10 years in sales & operations at Google because I wanted to treat you better. Sure, I was excited to improve support in a historically service-challenged industry. Bu...