Kundenbetreuung

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with problems or concerns at this facility.
 
Patients have the right to make recommendations, ask questions, or file grievances with the military treatment facility Patient Advocate at [email protected]. 

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.
 
Patients are encouraged to set up a web account with Health Net Federal Services to receive referral authorizations, view claims and enrollment information at TRICARE West. HNFS telephone is 844-866-9378.