Best in Travel Agency

vor 2 Stunden

MM

I booked a holiday last year with you by phone and absolutely loved the girl I spoke with , she was so helpful, that's why I went with you again this year ❤️

vor 5 Stunden

ML

Easy to chat with and get advice from your officers

vor 2 Stunden

TA

Pamela thank you. Pamela Murray was so nice and very helpful. We had just last minute decided to go to tennerife to join family and friends as the hotel they were staying in was sold out she got us a hotel very close to them ...yes 5 star experience with cassidy travel.

8 hours ago

MB

Quick and no nonsense you can see your holiday and cost instantly

11 hours ago

JO

Professional and clear

12 hours ago

My mother was traveling alone after death on partner which was very nerve racking as this was 1st time for her doing anything like this on her own. So she decided to book through travel agent to make sure everything was prefect. First problem they forwarded the incorrect email to check into her Ryanair flight which was on a Sunday, as the offices where closed they said calls would be charged at €5 per minute on doing that there was another automated message saying it was going to be €50 per minute. Who in an emergency could afford this cost? Luckily Ryanair assisted my mam at no extra cost. 2nd problem the shuttle bus dropped my mother in the centre of the town at 10 o'clock at night with no direction on how to her accommodation. She could not find, so went into local bar and asked for help, luckily there are still some kind people left in the world they found her accommodation, but reception was closed and no key left for her. But for her return flight, she will have to walk on her own and stand on her on at 4.30am for shuttle, which is a concern as a women on her own. Abbey travels response was she can get a taxi (Over €200). I had texted accommodation that day to ask for instructions of keys be no reply was given. The local pub owner called all the number for the accommodation phone list and all phone numbers where invalid, so again where left in limbo. The Pub owner googled where there main office was a drove her there which was a 15 minute drive. On getting a reply from Abbey Travel they seemed very blunt and had no empathy on the situation. I would never use or recommend Abbey Travel ever again. They have said the have emailed accommodation and transport. But gave no solutions, I just found the service really bad. I would have been better organising the holiday myself and not giving them their commission for making the whole trip a mess & upsetting my mother and myself.

8 hours ago

DN

This was a very well organised trip. There were a lot of logistics involved as there was a lot of moving around and it all worked out like clockwork. Check in at hotels was very efficient. All of the hotels were of an excellent standard and all travel arrangements worked very well. The holiday itself was really lovely and the travel guide was very well organised.

8 hours ago

JT

Wow what a bad experience- a very unresponsive company to deal with - simple queries took over 10 days to be dealt with and whatever I asked the answer was no. No they couldn’t book a meal in the hotel I was staying at, no they couldn’t book accommodation in the final place I was walking to and no they couldn’t book a transfer for me to the station. I recommend you use another company or book everything yourself.. you will have a better experience….

3 days ago

DD

Overall our package arrangements were fine, and Swing resolved a couple of issues for us: (a) bedroom change at booking stage for Radisson Blu Hotel in Letterkenny, as Standard Room originally offered by Swing was no longer available. (b) late swap of our golf bookings at Portsalon & Dunfanaghy, as Dunfanaghy was no longer available on original date booked [Swing co-ordinated this swap] ]

4 days ago

PR

Straightforward and to the point.