How-To Videos
Learn how to use and configure Mojo Helpdesk
A tour of Mojo Helpdesk
Mojo Helpdesk Overview
4:20
Mojo Helpdesk Overview - Extended
12:14
Getting started
Routing New Ticket Email Notifications
1:34
Restricting Agent Access
1:52
Creating a Ticket
1:56
Helpdesk Set Up for an Organization
8:09
Helpdesk Set Up for Schools
8:06
Sicherheit
Whitelisting and Blacklisting User Access
3:44
Customization
Ticket Lists
2:39
Ticket Tags
1:15
Ticket Resolution
1:31
Customizing Help Desk Emails
2:07
Branding the Help Center
2:11
Customize Your Mojo Helpdesk
0:46
Customizing a Ticket Form
3:09
Productivity
Tracking Time Spent Working on Tickets
2:14
Dashboard: Help Desk Overview Report
1:15
Report: The Aging Summary
1:56
Using Canned Responses
1:26
Setting Up Triggers
3:52
Creating an Automation
2:36
Report: Service Level Compliance
2:42
Mojo Stars and Reporting
1:34
Watch List
1:11
Mojo Star And Leaderboard
1:11
Add-ons
Asset Management
3:01
Agent Training Videos
These videos help new Mojo Helpdesk agents get started smoothly. They should be seen in order.
Mojo Extended Overview
12:14
Agent Workflow and Ticket Status
6:05
Mojo Star and Leaderboard
1:11
Ticket Interface Walkthrough
2:14
Using Canned Responses
1:26
Ticket Lists
2:39
Ticket Tags
1:15
Tracking Time Spent on Tickets
2:14
Watch List
1:11
Using the search bar
2:31
Bonus Point Video
Mojo Overview for North East LA users
1:19