All Systems Operational

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Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

Uptime over the past 90 days. View historical uptime.
govDelivery - Communications ? Operational
govDelivery Communications Cloud Operational
Targeted Messaging Service (TMS) Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
90 days ago
99.85 % uptime
Today
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
ClearCast ? Operational
90 days ago
99.85 % uptime
Today
RS - OneMeeting PrimeGov Operational
govAccess - Website and Content ? Operational
govAccess Vision CMS ? Operational
govAccess Civica CMS ? Operational
SpeakUp Operational
eComment Operational
OpenCities Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Operational
govService U.K. Operational
govService U.S. Operational
Host Compliance Operational
RS - OneView Core Operational
RS - OneView Dynamics Operational
RS - SIMA Operational
SmartGov Operational
SmartGov - Reports ? Operational
EHQ Australia Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ Canada Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ UK Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ US Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
EHQ Europe Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bluehaven Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Participant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
EngagementHQ ANZ Scheduled Maintenance Jul 11, 2024 04:30-06:00 MDT
On Wednesday, July 11th 2024, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 90 minutes
Posted on Jul 09, 2024 - 07:39 MDT
govDelivery Scheduled Maintenance: Saturday, July 13th, 2024 - 11 PM ct. Jul 13, 2024 22:00-22:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 28, 2024 - 13:15 MDT
Scheduled - Beginning at 11 PM Central Time on Saturday, July 13th Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Saturday, July 13th (11:00 PM - 11:30 PM ct.)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status page.
Jun 28, 2024 - 13:14 MDT
govService Release 551: 16th July, 2024 (UK) Jul 15, 2024 21:30-22:30 MDT
Update - Dear Valued Customers,

Release 551 has been postponed and is now scheduled for Tuesday, 16th July 2024.

We sincerely apologise for any inconvenience this postponement may cause and greatly appreciate your understanding and patience as we finalise the deployment of this release.

Thank you,
Granicus Customer Support
Jul 10, 2024 - 10:16 MDT
Scheduled - Release 551 will apply essential updates to the govService platform for all customers in the UK and Ireland this Thursday, 11th, July 2024.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/customersupport/s/article/govService-Release-551-June-27-2024?language=en_US&utm_medium=email&utm_source=govdelivery

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Jul 08, 2024 - 00:04 MDT
Host Compliance Scheduled Maintenance - Staging Environment Jul 16, 2024 03:00-09:00 MDT
Granicus technical teams will be performing system maintenance and upgrades in our Staging environment for the Host Compliance application. The systems will be unavailable during this maintenance period. We will share periodic updates on the same.
Posted on Jul 04, 2024 - 05:53 MDT
govService Release 551: 23rd July, 2024 (US) Jul 23, 2024 02:00-03:00 MDT
Update - Dear Valued Customers,

Release 551 has been postponed and is now scheduled for Tuesday, 23rd July 2024.

We sincerely apologise for any inconvenience this postponement may cause and greatly appreciate your understanding and patience as we finalise the deployment of this release.

Thank you,
Granicus Customer Support
Jul 11, 2024 - 00:16 MDT
Scheduled - Release 551 will apply essential updates to the govService platform for all US customers on Tuesday, 16th July, 2024

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at [add direct url link- https://support.granicus.com/customersupport/s/article/govService-Release-551-June-27-2024?language=en_US&utm_medium=email&utm_source=govdelivery

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Jul 08, 2024 - 00:21 MDT
Past Incidents
Jul 11, 2024
EngagementHQ sites slowness on CA
Resolved - This incident has been resolved.
Jul 11, 01:28 MDT
Update - We are continuing to investigate this issue.
Jul 10, 10:17 MDT
Investigating - We are investigating a performance issue on the govDelivery EHQ CA Platform causing some slowness while accessing sites. Our technical Teams are investigating the issue. We shall provide a further update in due course.
Jul 10, 10:08 MDT
Jul 10, 2024
EngagementHQ UK Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 21:30 MDT
Scheduled - On Wednesday, July 10th 2024, at 9:30pm MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 90 minutes
Jul 9, 07:41 MDT
govService - Intermittent Issues When Continuing Cases In Dashboard
Resolved - This incident has been fully resolved.

We apologise for the inconvenience this issue caused to our customers and thank you for your patience whilst we worked to resolve the issue.
Jul 10, 04:26 MDT
Monitoring - Our engineers have now applied a fix to resolve the issue and we are now monitoring all customer's environment.

Thank you for your continued patience and we apologise for the issues encountered.

Thank you,
Granicus Customer Support
Jul 9, 12:15 MDT
Update - Our engineers have now isolated the root cause of the problem and are working on deploying a resolution.

Thank you for your continued patience and we apologise for the issues encountered.
Jul 9, 09:44 MDT
Update - Our engineers are completing detailed analysis of the issue and further updates will be posted.

We apologise for the continued inconvenience being caused.
Jul 9, 08:29 MDT
Identified - We have identified the cause of this issue and are actively working to resolve it.

Further updates will follow shortly.
Jul 9, 06:32 MDT
Update - Our teams are continuing to track down the intermittent issue with internal staff not being able to continue cases in Dashboard.

We appreciate your continued patience whilst we diagnose the cause and establish a resolution.
Jul 9, 06:20 MDT
Update - We are continuing to investigate this issue.
Jul 9, 04:50 MDT
Update - Our engineers have identified this issue is affecting Dashboard.

Internal customer staff are able to create new cases in Dashboard, however cases cannot be continued. This is an intermittent issue.

Citizens can continue cases assigned to them in the Customer Portal.

Our teams are working on a resolution and further updates will be provided.

We thank you for your patience and apologise for the inconvenience being caused.
Jul 9, 04:49 MDT
Update - We are continuing to investigate this issue.
Jul 9, 03:48 MDT
Update - Our Engineers are continuing to investigate this issue and working with the relevant teams to identify the cause.

Further updates shall be provided in due course.
Jul 9, 03:42 MDT
Update - Our Engineers are continuing to investigate this issue.

We apologise for the inconvenience this is causing.
Jul 9, 03:08 MDT
Investigating - We are currently investigating an issue with accessing cases within Case Viewer.

We will post a further update shortly.

We apologise for any inconvenience this is causing.
Jul 9, 02:41 MDT
Jul 9, 2024
Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024
EHQ Sites on CA platform is down
Resolved - Thank you for being patient. This issue has been resolved.
Jul 4, 12:36 MDT
Update - We are currently investigating a performance issue on the govDelivery EHQ CA Platform.
Technical Teams are investigating the issue.
We shall provide a further update in due course. We sincerely apologize for the inconvenience this is causing
Jul 4, 10:04 MDT
Update - We are continuing to investigate this issue.
Jul 4, 09:38 MDT
Investigating - We are currently investigating this issue.
Jul 4, 09:38 MDT
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 4, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 00:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 3, 05:47 MDT
Scheduled - On Thursday, July 4th 2024, at 12:30am MDT, Granicus is performing standard release for EngagementHQ. We do anticipate outage for an hour and, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 90 minutes
Jul 3, 05:46 MDT
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 4, 00:31 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 23:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 2, 05:22 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 4, 23:00 MDT
Scheduled - On Tuesday, July 3rd 2024, at 11pm MDT, Granicus is performing standard release for EngagementHQ. We do anticipate outage for an hour and, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 90 minutes
Jul 3, 23:00 MDT
Jul 3, 2024
EngagementHQ UK & EU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 3, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 20:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 3, 11:08 MDT
Scheduled - On Wednesday, July 3rd 2024, at 9:30pm MDT, Granicus is performing standard release for EngagementHQ. We do anticipate outage for an hour and, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2hours.
Jul 3, 11:08 MDT
EngagementHQ UK & EU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 3, 11:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 09:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 3, 05:46 MDT
Scheduled - On Wednesday, July 3rd 2024, at 9:30pm MDT, Granicus is performing standard release for EngagementHQ. We do anticipate outage for an hour and, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 90 minutes
Jul 3, 05:45 MDT
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 3, 07:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 05:45 MDT
Scheduled - On Wednesday, July 3rd 2024, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do anticipate outage for an hour and, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 90 minutes
Jul 3, 05:44 MDT
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 3, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 00:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 2, 05:26 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 4, 00:30 MDT
Scheduled - On Thursday, July 4th 2024, at 12:30am MDT, Granicus is performing standard release for EngagementHQ. We do anticipate outage for an hour and, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 90 minutes
Jul 1, 05:21 MDT
Jul 2, 2024
EngagementHQ UK & EU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 2, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 2, 05:13 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 3, 21:30 MDT
Scheduled - On Wednesday, July 3rd 2024, at 9:30pm MDT, Granicus is performing standard release for EngagementHQ. We do anticipate outage for an hour and, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 90 minutes
Jul 3, 21:30 MDT
govService Release 551: July 2nd, 2024 (US)
Completed - The scheduled maintenance has been completed.
Jul 2, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:30 MDT
Scheduled - Release 551 to be released to US Customers July 2nd. The release is timed to commence 21:30 MDT Time

This release will not impact on live processing whilst we roll out the release.

Usually there is no loss in service as part of this Scheduled Engineering work. If we expect a transient loss in service to occur:

It will occur within the opening 1 hour window of the release.
We will let you know in these release notes and through updates on status.granicus.com.

You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-551-June-27-2024?language=en_US
Jun 24, 03:52 MDT
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 2, 06:00 MDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 2, 05:45 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 04:30 MDT
Scheduled - On Wednesday, July 3rd 2024, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do anticipate outage for an hour and, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 90 minutes
Jul 1, 04:56 MDT
Granicus Issue Notifications - govService - Integration Failures, Performance & Access Issues
Resolved - This incident has been resolved.
Jul 2, 04:10 MDT
Monitoring - The Cloud Service Provider has confirmed the issue is now resolved. Sites are now operational and our teams are continuing to monitor the situation.
Jul 1, 10:06 MDT
Update - The Cloud Service Provider has confirmed the issue is now resolved. Sites are now operational and our teams are continuing to monitor the situation.
Jul 1, 10:05 MDT
Update - We continue to see periodic outages with our storage service from our Cloud provider. We have restored services, however our Cloud provider has not yet confirmed the underlying issue is fully resolved. Our customers may still continue to experience intermittent outages.

Further updates will continue to be provided.

We apologise for the issues our customers are continuing to experience.
Jul 1, 09:52 MDT
Investigating - We are currently investigating an issue after applying a fix a short time ago.

We shall provide further updates shortly.
Jul 1, 08:43 MDT
Monitoring - Our cloud provider has implemented a fix for this issue and we are collectively monitoring.

We apologise once again for the inconvenience caused.
Jul 1, 08:26 MDT
Update - We continue to apologise to our customers for the disruption being caused in relation to this issue.

We understand the impact this issue is causing and we are working as hard as possible to resolve this issue as soon as we can.

We will continue to post updates here.
Jul 1, 08:04 MDT
Update - We apologise once again to the disruption being caused to our customers.

We are trying our utmost to resolve this issue as soon as we can.

Updates will continue to be provided here.
Jul 1, 07:32 MDT
Update - We are continuing to work directly with our cloud provider to resolve this issue as soon as we can.

Regular updates will continue to be posted on this page.
Jul 1, 07:09 MDT
Update - We sincerely apologise again for the disruption being caused.

The issue has been identified and we are continuing to work directly with our cloud provider to resolve it as soon as we can.

Regular updates will continue to be posted on this page.
Jul 1, 06:43 MDT
Identified - We have identified an issue on the govService platform.

We are engaged directly with our cloud provider in an effort to speed up resolution.

Regular updates will continue to be posted on this page.

We sincerely apologise for the inconvenience this is causing and we are doing our utmost to resolve this issue as soon as we possibly can.
Jul 1, 06:20 MDT
Update - We are continuing to investigate this issue and are currently engaging directly with our cloud provider.

We sincerely apologise for the inconvenience this is causing.

Further updates will be posted in due course.
Jul 1, 05:57 MDT
Update - We are continuing to investigate this issue and are currently engaging directly with our cloud provider.

We sincerely apologise for the inconvenience this is causing.

Further updates will be posted in due course.
Jul 1, 05:26 MDT
Update - We are continuing to investigate this issue.
Jul 1, 05:06 MDT
Update - We are continuing to investigate this issue and are currently engaging directly with our cloud provider.

We sincerely apologise for the inconvenience this is causing.

Further updates will be posted in due course.
Jul 1, 04:09 MDT
Update - We are continuing to investigate this issue.

We sincerely apologise for the inconvenience this is causing.

Further updates will be posted in due course.
Jul 1, 03:51 MDT
Update - We are continuing to investigate this issue.

We are also aware some customers maybe experiencing slow performance as well as 504 gateway errors.

We sincerely apologise for the inconvenience this is causing
Jul 1, 03:29 MDT
Update - We are continuing to investigate this issue.

We sincerely apologise for the inconvenience this is causing
Jul 1, 03:13 MDT
Investigating - We are currently investigating an issue with Integration issues on the govService Platform.

We shall provide a further update in due course.

We sincerely apologise for the inconvenience this is causing.
Jul 1, 02:47 MDT
Jul 1, 2024
Jun 30, 2024

No incidents reported.

Jun 29, 2024
govMeetings Standard Monthly Maintenance: Friday, June 28th
Completed - The scheduled maintenance has been completed.
Jun 29, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 23:00 MDT
Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Jun 24, 09:40 MDT
Jun 28, 2024
EngagementHQ AU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 28, 05:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 04:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 26, 08:47 MDT
Scheduled - On Friday, June 28th 2024, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do anticipate outage for an hour and, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 60 minutes
Jun 26, 08:47 MDT
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 28, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 01:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 27, 04:43 MDT
Scheduled - On Thursday, June 28th 2024, at 1AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2hours.
Jun 27, 04:42 MDT
EngagementHQ CA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 28, 01:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 23:01 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 27, 04:39 MDT
Scheduled - On Thursday, June 27th 2024, at 11pm MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2hours.
Jun 27, 04:39 MDT
Jun 27, 2024
EngagementHQ UK, EU, CA & US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 23:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 22:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 26, 08:44 MDT
Scheduled - On Thursday, June 27th 2024, at 22:30PM MDT, Granicus is performing standard release for EngagementHQ. We do anticipate outage for an hour and, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 60 minutes
Jun 26, 08:41 MDT
EngagementHQ UK & EU Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 21:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 27, 04:37 MDT
Scheduled - On Thursday, June 27th 2024, at 9pm MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2hours.
Jun 27, 04:37 MDT
govDelivery STAGE Environment scheduled maintenance: Thursday, June 27th, 2024 - 8 PM CDT
Completed - The scheduled maintenance has been completed.
Jun 27, 19:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 19:00 MDT
Scheduled - Beginning at 8 PM Central Time on Thursday, June 27th Granicus technical teams will be performing maintenance affecting our govDelivery STAGE environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Thursday, June 27th (8:00 PM - 8:30 PM CDT)

Impacted Applications and Services:
• Communications Cloud (STAGE environment)
• Targeted Messaging Service (TMS) environment (STAGE Environment) - used by organizations triggering test messages directly from their own systems into Granicus
Jun 13, 14:50 MDT
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 06:45 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 04:45 MDT
Scheduled - On Thursday, June 27th 2024, at 4:30am MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 120 minutes
Jun 27, 04:31 MDT
Granicus Issue Notification: govService Forms not loading on Customer Portal
Resolved - Granicus Engineering teams have reverted back to release 550 to resolve the issues of processes not loading within Customer Portal for several customers.  

We apologise for any inconvenience this issue has caused and thank you for being a Granicus customer.  

For more details or questions, please get in touch with us through support.granicus.com
 
Thank you,
Granicus Customer Support
Jun 27, 03:02 MDT
Identified - Granicus Engineering teams are currently investigating an issue with processes and forms not loading on a subset of customers Self environment.

Our teams are prioritising resolving this issue and we apologise for any inconvenience it is causing.

Updates on this issue will continue to be provided on status.granicus.com. For other issues or questions, please contact us through support.granicus.com

Thank you,
Granicus Customer Support
Jun 27, 02:45 MDT
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 23:31 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 25, 05:33 MDT
Scheduled - On Wednesday, June 26th 2024, at 11:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages, there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 90 minutes
Jun 25, 05:33 MDT
govService Release 551: 27th June, 2024 (UK)
Completed - Release 551 has been deployed successfully to all govService customers.

You can review the release notes at https://support.granicus.com/customersupport/s/article/govService-Release-551-June-27-2024

Thank you,
Granicus Customer Support
Jun 27, 00:39 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 24, 03:52 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 24, 03:45 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 24, 03:44 MDT
Scheduled - Release 551 to be released to UK/Ireland customers. The release is timed to commence at 04:30 UK time for the UK and Ireland Release.

This release will not impact on live processing whilst we roll out the release.

The release is timed to commence at 04:30 UK time for the UK and Ireland Release.

Usually there is no loss in service as part of this Scheduled Engineering work. If we expect a transient loss in service to occur:

It will occur within the opening 1 hour window of the release.
We will let you know in these release notes and through updates on status.granicus.com.

You can review product release notes at https://support.granicus.com/customersupport/s/article/govService-Release-551-June-27-2024?language=en_US
Jun 24, 02:48 MDT
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