DigitalGenius

Last week we sat on an amazing panel around leveraging AI to help the ecommerce customer experience. You can watch the replay here: https://lnkd.in/e9p3QzAz Find out how to: Bring AI and machine learning into your customer experience Keep the human touch when incorporating AI into CX Focus on security when bringing AI into your CX

The different types of WISMO queries - how to use analytics to find problems in your workflow - DigitalGenius https://hubs.li/Q02JbywJ0

Can AI be used to help turn negative interactions into positive outcomes? Stefano De Berardinis explains how World of Books Group uses AI to resolve issues in the first instance, but also arms agents with the information they need to solve issues quickly.

Join our very own Cohl Fulk for a webinar tomorrow all about Leveraging New Tech to Enhance Customer Experiences alongside Vanessa Taylor-Sinclair, Adeola Adeosun, Navneet Kaur Singh. Sign up here: https://lnkd.in/ecNNzcNC

Rewatch: Turning negative interactions into positive outcomes https://lnkd.in/g2nGfCp2

Last week we were joined by Rosa Rivas from Porto's Bakery & Cafe, a Southern California institution to talk about how her team approach negative customer service situations. One of the keys: Proactive communication. Here's Rosa explaining how it works, and how Porto's uses DigitalGenius to facilitate automatic proactive emails.

Today's webinar is all about how customer service can truly show its value and help turn negative situations into positive outcomes. Hear from our expert panel from World of Books Group and Porto's Bakery & Cafe for their unique takes on this topic!

We're looking for a Sales Development Representative to join our team in London. It's a fast-growing team, connecting and working with some of the greatest retailers across the world. Take a look at the role here 👇 See all of our live roles here: https://lnkd.in/dv_-aRPh #hiring #salesjobs #sdr

The explosion of AI fuelled by ChatGPT has meant that deploying a knowledge base chatbot (a ChatGPT-like bot that is trained on your knowledge base) has become easier. So for many retailers it has become like a baby-step into the world of AI. But should you making a bigger step than this? Here's how you can get started, some things to watch out for, and how you can go beyond the knowledge base bot. https://lnkd.in/eud_9v4q #customerservice #Ai #customerserviceAI #CX #customerexperience #chatbots