UK Power Networks

⚡ We know electricity is vital to every aspect of modern life.    From millions of customers facing fuel poverty, to those who need extra help in the event of a power cut, or to take part in the transition to Net Zero, more customers need our support than ever before. So we've released our first ever Consumer Vulnerability Report so you can see the impactful work we’ve been delivering alongside our partners over 2023/24. Some of the key takeaways include: 🏠2.55m households registered to our PSR (77% of eligible households in our areas). ⛽148,110 customers in or at risk of fuel poverty supported in 2023/24.         💰 Helped save an average of £261.36 per customer through fuel poverty support. 🖥️ 859,643 customers received energy saving advice.   Find the full report in the comments 👇

☀️ Great day for flying! 🚁 The Helicopter patrol team has been out recently providing an eye in the sky on our assets across our regions.

Don’t need to go to the Olympics for a good-looking tower 🗼 Good luck Team GB, we’re hoping you have an electrifying Olympics! ⚡️ #ParisOlympics2024 #Olympics

🔗 We’re launching our new Supply Chain Sustainability School page!   🌱 The School will deliver free online training to supply chain professionals who work alongside us to enhance sustainable practices in supply chain delivery.   Check it out below ⬇️

✅ Here’s to another mark of success for our hardworking customer service teams!   👞 People don’t need to contact us very often, so when they do, our contact centre staff try very hard to get their responses right first time. Putting ourselves in the customer’s shoes and providing tailored support to meet individual needs is key.   👏 Our in-house training has been accredited by Institute of Customer Service as meeting their high standards, and having mechanisms in place to assess employees’ competence and ensure strategic support from senior management.   #customerservice #care

⛽ We recently had the pleasure of hosting our dedicated partners from the Fuel Poverty & Leaving No One Behind initiatives at our Ipswich office. 🔋 It was a great opportunity to showcase some of the great work we do for vulnerable customers and how we look after vulnerable individuals who sign up to our Priority Services Register. ⚡ The feedback was overwhelmingly positive as we strive to improve our efforts to look after vulnerable customers. #FuelPoverty

🔋 It's been nearly 12 months since we launched the groundbreaking Power Protect initiative. Power Protect provides battery packs to vulnerable individuals who rely on electricity for life-saving medical equipment. 💡 The programme received overwhelmingly positive feedback during the trial period for individuals in the London, Maidstone, Canterbury, and Bury St Edmunds areas. ⚡ So with the help of Clayton Power UK and their all-in-one power units, we are committing to launching this service 24 hours a day, 365 days a year to support vulnerable individuals in case of an unplanned power cut. 🤝 As the first UK Distribution Network to launch this trial, we've been sharing our learnings with other networks so they can help support their vulnerable individuals at the time of an unplanned power cut.

🤝 We’ve been working with National Grid Electricity Distribution to share lessons and align our approaches on some of the biggest challenges in local #flexibility – from market timings to baselines (and more).   On 22 July, we’ll be hosting a joint webinar to gather feedback on our findings.   📊 We will be sharing what we learn with all #DSOs via the Open Networks programme to accelerate standardisation of best practices across the industry through a joint webinar.   If you have an interest in local flexibility markets, register to the webinar here: https://lnkd.in/g4-TnGwP.. If you’re not able to join us, but would like to be part of the conversation, look out for our summary document later this month. Alex Howard Matthew Watson Sotiris Georgiopoulos Ben Godfrey Energy Networks Association (ENA)

💰 Want to save on your energy bills? 🌱 Cleantech homes featuring heat pumps, solar panels, and batteries are the answer! Our latest report shows they can cut energy bills by at least 40% immediately and can even eliminate them entirely. 🌍 Not only is this better for the planet, but also for your health. With removal of harmful NOx emissions from gas boilers and cookers that contribute to asthma and other respiratory illnesses. So make the switch to save money and improve your health. To read the latest report head to https://lnkd.in/gp5s2mrV #LowerBills #CleanTechHomes #SustainableLiving

🌲 What do a tree top adventure instructor, mortgage broker, former ballerina and motorbike mechanic all have in common? 👷 They're just some of the previous occupations of our 26 newest recruits! ⚡ Joining our experienced apprenticeship programme, our new apprentices will spend the next two years learning skilled trades at our specialist training centres as cable jointers, substation fitters and overhead linespeople to safely maintain, connect and upgrade electricity networks. Say 👋 in the comments to our 26 new recruits!