Accessibility
We’re Committed to Accessibility for Everyone
At Abercrombie & Fitch, we believe in creating an inclusive brand experience, starting with accessibility. Whether you're shopping Abercrombie.com, using our mobile app, or engaging with us on other channels, our number one goal is to make you feel comfortable and confident. In fact, our teams are consistently looking for new ways to improve your experience. If you’ve got a question, concern or suggestion that could help us do better, we want to hear from you. For English call our toll-free number 866-681-3115, for Spanish call 1-925-206-3123. You can also email us at [email protected].
How We Do It
To ensure we maintain accessibility standards, we follow a specific process in every project and workflow. We have dedicated associates who are tasked with working with each team to make sure standards are followed, and accessibility patterns are considered.
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A11Y Review Process
Before development starts, our projects go through an accessibility review where our internal experts work with stakeholders to ensure accessibility concerns are identified.
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Design System Standards
At the center of our accessibility efforts is our Design System. This comprehensive set of design and development standards serves as a powerful tool to deliver accessible interfaces and experiences. Components we tested to WCAG standards are in use throughout the company.
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QA Testing
Accessibility compliance is a part of our standard QA review and testing. Checking for focus states, proper alternative text, etc. is built into our standard testing procedures for our products. We test with standard web accessibility evaluation tools.