/retail banking

News and resources on retail banking, consumer finance and reinventing customer experience in finance.

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Latest news

Brazil preps new round of CBDC pilots

Brazil preps new round of CBDC pilots

Santander Spain appoints new CEO Ignacio Juliá

Santander Spain appoints new CEO Ignacio Juliá

PayPal revamps app to offer choice rewards programme

PayPal revamps app to offer choice rewards programme

1

Gen AI for compliance startup Sedric Ai raises $18 million

Gen AI for compliance startup Sedric Ai raises $18 million

Wirecard executives landed with €140 million damages bill in civil suit

Wirecard executives landed with €140 million damages bill in civil suit

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Gemeinschaft

Joris Lochy

Joris Lochy Product Manager at Intix | Co-founder at Capilever

Belgium’s Capital Gains Tax Proposal: The Complexities Beneath the Surface for the Financial Service

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Interconnecting organisations and citizens on the path to EUDI2

15

Helghardt Avenant

Helghardt Avenant CEO at Rehive

A case for non-custodial neobanks

14

Dirk Emminger

Dirk Emminger Managing Director at knowing finance

We Think of AI Only as Optimization – But What If AI Fundamentally Changes Banking?

1

All /retail opinions
[Webinar] Reimagine Banking: How to effectively modernise your core and de-risk at the same timeFinextra Promoted[Webinar] Reimagine Banking: How to effectively modernise your core and de-risk at the same time
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Company updates

All /retail company updates

Saudi Central Bank authorises fintechs to practice open banking

Digital busines bank kompasbank raises EUR5.5m

Saudi startup barq signs with Mastercard

Flutterwave names Mitesh Popat CFO

Spring Labs unveils AI Copilot for complaints management

/retail

More news

Ant Group launches AI-powered 'life assistant' app

Ant Group launches AI-powered 'life assistant' app

1

Visa to launch new model for A2A payments in the UK

Visa to launch new model for A2A payments in the UK

8

BIS field study show AI use can boost productivity among programmers

BIS field study show AI use can boost productivity among programmers

Nationwide prepares for surging digital volumes with Red Hat OpenShift deployment

Nationwide prepares for surging digital volumes with Red Hat OpenShift deployment

PSR to cut APP reimbursement limit to £85,000

PSR to cut APP reimbursement limit to £85,000

4

Mastercard and Visa to face multi-billion pound lawsuit over interchange fees on UK businesses

Mastercard and Visa to face multi-billion pound lawsuit over interchange fees on UK businesses

3

All /retail news
/retail

Trending

Multiple UK banks hit by app outage spikes

Revolut rolls out virtual crypto payment cards

Mastercard and Visa to face multi-billion pound lawsuit over interchange fees on UK businesses

PSR to cut APP reimbursement limit to £85,000

Visa to launch new model for A2A payments in the UK

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Expert opinions

Joris Lochy

Joris Lochy Product Manager at Intix | Co-founder at Capilever

Belgium’s Capital Gains Tax Proposal: The Complexities Beneath the Surface for the Financial Service

Belgium is currently in the midst of forming a new government, a process known for its length and complexity. As we face yet another challenging government formation, a significant debate has emerged around the introduction of a capital gains tax on profits from the sale of equities that are currently untaxed in Belgium. The proposal suggests a t

/regulation /retail Financial Services Regulation

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Interconnecting organisations and citizens on the path to EUDI2

The European Union has now almost completed a massive legislation effort to promote the data driven economy. There should be no question that this common Trust Infrastructure is much needed in all countries and a new opportunity to take a decisive step towards a much more on a daily level concrete Single Market. It is no secret that Europe need...

/retail /identity Innovation in Financial Services

Helghardt Avenant

Helghardt Avenant CEO at Rehive

A case for non-custodial neobanks

Imagine a neobank that operates entirely onchain, free from the constraints of traditional banking systems. What once seemed futuristic is now within reach. The question is—who will be the first to launch a truly non-custodial neobank? More importantly, why is this model better than the traditional ones? Neobanks have revolutionized banking, makin...

/retail /inclusion

Dirk Emminger

Dirk Emminger Managing Director at knowing finance

We Think of AI Only as Optimization – But What If AI Fundamentally Changes Banking?

Introduction to an AI Series with 8 Articles A different view on AI is needed In the banking sector, as of summer 2024, artificial intelligence remains largely in the background, or, when in use, mainly within operations and occasionally in innovation labs. When AI does play a role in the front-end, it is typically in presentation rather than i...

/ai /retail Innovation in Financial Services

Nikunj Gundaniya

Nikunj Gundaniya Product manager at Digipay.guru

Best practices for optimizing cross-border payments for your business

Cross-border payments have become an integral part of the global trade, enabling small businesses to explore the international market. However, international payment methods for small business are quite complex and may come with different challenges including steep prices, volatile exchange rates, and slow transaction processing periods. For

/retail /inclusion Fintech

All community in /retail
/retail

Trending

Dirk Emminger

Dirk Emminger Managing Director at knowing finance

Utilization / Ownership of Channels and Changes Driven by AI (A01)

Joris Lochy

Joris Lochy Product Manager at Intix | Co-founder at Capilever

Belgium’s Capital Gains Tax Proposal: The Complexities Beneath the Surface for the Financial Service

/retail

Forschung

Microservices Architecture: Future-Proofing Payments Technology

Impact Study

Microservices Architecture: Future-Proofing Payments Technology

It is high time for banks to move away from legacy thinking and embrace modernisation to remain competitive in the industry.  Financial institutions have long been threatened by innovative, tech-savvy fintech firms that do not have to maintain decades-old back-office systems. Core banking systems within banks have evolved, but with additional pressure from incoming regulation and subsequent reporting, progression and modernisation has not kept pace with industry developments.  In the US alone, the real-time payments market is expected to grow at a compound annual growth rate of 31% until 2030. An institution’s success in scaling their payment processing in response to this shift will rest heavily on how their systems are set up.  Cloud-native payments processing is the most viable option to keep pace with innovation demand and competition; enabling banks to build upon flexibility, at low cost and risk. These enablers also make cloud infrastructure – both public and private – attractive for banks that have struggled to streamline, maintain and upgrade their legacy infrastructures.  This Finextra research paper, produced in association with Diebold Nixdorf, explores the opportunities of microservices architecture. It discusses:  Then & Now: Monolithic vs. microservices architecture  Overcoming microservice challenges  The benefits of a micro-approach  Real-world examples and cases studies  And more. 

127 downloads

APIs, Automation, and AI

White Paper

APIs, Automation, and AI

An Arsenal to Defend Against Card Transaction Fraud Fraudsters are no longer individuals who are looking to infiltrate gaps or weaknesses in how our businesses are set up. They are expert technologists and strategists that steal customer data, take over accounts and break into tough security measures. Between 2023 and 2027, merchants are expected to lose a total of $343 billion to online payment fraud, driving home the point that the time is now for technology to be leveraged to reduce card transaction fraud, which is growing in numbers and complexity. APIs, automation, and AI are all integral to an effective fraud mitigation strategy in 2024. This Finextra whitepaper, produced in association with Mastercard, discusses how these technologies – if used in the right way – can support financial institutions evolve to emerging threats with increased speed and accuracy.

215 downloads

The Future of Digital Banking in Europe 2024

Future of Report

The Future of Digital Banking in Europe 2024

A Money20/20 Special Edition. In 2023, fintech investment in the EMEA region dropped to $24.5 billion, down from $49.6 billion in 2022 – a seven year low.  Macroeconomic and global political conditions are creating challenges for growth, with upcoming general elections around the world adding to the uncertainties in financial ecosystems. Despite these challenges, the outlook for European digital banking remains positive.  The region continues to lead in innovation within the financial sector. This Finextra report, a Special Edition for Money20/20 Europe, features interviews with key players in the European financial services and fintech industries. It includes insights from Vodeno, EY, J.P. Morgan, Swift, Tink, and TrueLayer, and explores the following topics that will be addressed in Amsterdam: Hyper-personalisation: Moving towards super apps  Embedded payments driving the Banking-as-a-Service revolution  Variable recurring payments: The next step in European open banking  Is Europe ready for MiCA? From Web1 to Web3, or Markets1 to Markets3  How European fintech is facing macro challenges 

929 downloads

All /retail research
/retail

FinextraTV

Reimagining Your Core: How Banks Can Thrive Amidst Rapid Technological Change

Reimagining Your Core: How Banks Can Thrive Amidst Rapid Technological Change

Narendra Mistry, CPTO of Universal Banking at Finastra, emphasises that banks must adapt quickly to evolving technology and customer expectations. Success lies in implementing efficient core banking systems, that enable innovation at scale and at pace, while navigating AI and data with a focus on mindset and business services. Lean systems, like those of neo and digital-only banks, are good, but long-term growth requires a clear vision, a strong culture and breadth of capabilities. For established banks with pre-existing infrastructures, symbiosis – where next gen solutions are deployed alongside existing solutions – can offer a fast way to deliver outstanding experiences, stay ahead of competitors and, when appropriate, ease transitions.

Why Traditional AI should be used alongside Generative AI for Fraud Prevention

Why Traditional AI should be used alongside Generative AI for Fraud Prevention

How the Commercial Payments Market is Evolving

How the Commercial Payments Market is Evolving

The Intersection of Wildlife Trafficking and Financial Crime

The Intersection of Wildlife Trafficking and Financial Crime

Adapting to change: How financial institutions can revolutionise core banking systems

Adapting to change: How financial institutions can revolutionise core banking systems

All /retail on FinextraTV
/retail

Events

September 2024

HideShow

September 2024

HideShow

Webinar

Real Time Goes Global: Expanding Revenue Potential Beyond Borders

How real-time will hit the big time and expand revenue potential for financial institutions of all sizes.

Speakers from: CGI Inc., Mastercard

Online 324

Webinar

Banks and Credit Unions: How to Establish the Core Banking Blueprint

What upgrades in core architecture must growing institutions consider to enable productive client banking relationships?

Speakers from: i2c Inc., Ohpen, Ikano Bank

Online 275

Webinar

Reimagine banking: How to effectively modernise your core and de-risk at the same time

How can banks adapt to modern industry and consumer demands?

Speakers from: Microsoft Financial Services, Finastra

Online 194

Webinar

Using modern technology platforms to create an AI-driven bank

Discover practical strategies to leverage the full potential of AI.

Speakers from: Red Hat, Mastercard

Online 268

4 Events in September
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October 2024

HideShow

October 2024

HideShow

Webinar

Winning Payment Strategies for High-Opportunity Industries

What fintech trends are shaping the future of high opportunity industries?

Online

1 Event in October
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All /retail events
/retail

Long reads

How to onboard a new customer: Streamlining banks' journeys
Hamish Monk

Hamish Monk Reporter at Finextra

How to onboard a new customer: Streamlining banks' journeys

Customer onboarding describes the process by which banks and financial institutions take uninitiated individuals and give them access to pre-agreed products. The challenges around this journey include bringing numerous segments of the bank together; ensuring communication with the customer is clear and concise; as well as that all compliance boxes...

Hyper-personalisation - Are super-apps over?
Hamish Monk

Hamish Monk Reporter at Finextra

Hyper-personalisation - Are super-apps over?

Hyper-personalisation has become something of a buzzword in discussions of the Future of Digital Banking in Europe. On the ground there are many holes that need to be plugged – both in terms of the technology and scalability – before it can become prevalent. A Deloitte report, ‘The Future of Retail Banking: The Hyper-Personalisation Imperative’, ...

Is it a bird? Is it a plane? No, it’s super-app: How to use hyper-personalisation in your business
Hamish Monk

Hamish Monk Reporter at Finextra

Is it a bird? Is it a plane? No, it’s super-app: How to use hyper-personalisation in your business

The super-app is the final boss of hyper-personalisation; the assembled endgame of the personal finance app (PFA). Look up – it’s swooping down to save the day; dropping a gamut of services in the palm of end-users’ hands. Alas, the term ‘super-app’ has become something of a nebulous catchphrase in the land of financial services. To help demystify ...

All /retail long reads

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