LakeFront Resorts in Ontario, Canada, with over 20 cottages and villas, faced challenges with language barriers and remote locations, inflating costs to C$170K+ annually and keeping service ratings below 8.5. Implementing an AI Concierge improved multilingual communication, personalized interactions, and proactive task management. This reduced response times to under ten minutes, cut costs by 22%, and raised guest ratings to 8.8 within three months.