Skip main navigation

Military Health System

Clear Your Browser Cache

This website has recently undergone changes. As a result, the website is experiencing intermittent interruptions. We're aware of this issue and we're working to resolve these issues. Users finding unexpected concerns may care to clear their browser's cache to ensure a seamless experience.

Skip subpage navigation

MHS Video Connect

Frequently asked questions about MHS Video Connect, the telehealth solution for military hospitals and clinics.

Q1:

What is MHS Video Connect?

A:

MHS Video Connect is the Military Health System's new, valuable web-based solution for accessible care. It empowers beneficiaries to conveniently meet with their military health provider virtually through live video on any internet-connected computer, tablet, or mobile device.

Q2:

Why should I use MHS Video Connect?

A:

MHS Video Connect provides convenient and secure, real-time access to care from anywhere, reducing travel and wait times. Talk to your military medical provider about using MHS Video Connect if:

  • You live far from your military hospital or clinic
  • You have health conditions that make traveling to your care team difficult
  • You lack time to regularly attend in-person medical appointments
  • You do not require a hands-on physical examination

Q3:

Who can use MHS Video Connect?

A:

All patients enrolled in a military hospital or clinic can use MHS Video Connect.

Q4:

What do I need to use MHS Video Connect?

A:

To use MHS Video Connect, you must have an email account so your provider can send you a link to access the virtual treatment room for your video appointment.

The appointment will work on nearly any device that has an internet connection, a web camera, microphone, speakers (either internal or attached), and a web browser.

For example, it will work on the following:

  • Personal computers
  • Laptops
  • Apple tablets or mobile devices
  • Android tablets or mobile devices
  • Windows tablets or mobile devices

Last Updated: July 31, 2024
Follow us on Instagram Follow us on LinkedIn Follow us on Facebook Follow us on X Follow us on YouTube Sign up on GovDelivery