The buzz word for 2023 may be AI, but the technology is taking hold at call centers. Where should you be focusing on AI in 2024? Recruitment Training Agent assist Click the link below see the full video from Joel Sylvester on AI and contact centers. What AI do you think will make the biggest impact to call centers in 2024? #AI #CallCenter #ContactCenter #AgentAssist #AgentRecruitment #CallCenterTraining #CustomerExperience #CustomerService https://bit.ly/3YuG6jo
Five Star Call Centers
Outsourcing und Offshoring Beratung
Sioux Falls, SD 2,940 followers
Not Your Ordinary Call Center.
Über uns
Five Star Call Centers is a onshore and nearshore contact center outsourcer where we deliver outrageously amazing customer experiences for our clients and their customers. How? It’s pretty simple. Passion. Authenticity. Happiness. We are passionate - over 35 years strong in the call center outsourcing industry. We are authentic – we genuinely care about our clients’ and their customers. We bring happiness – with each and every experience. We deliver with several solutions designed to fit your specific need - inbound call, email, chat, social media, text, outbound call support or more. All delivered through our Midwest-based associates. They are brilliant at bringing the best experience every day. We are not your ordinary call center. Visit fivestarcallcenters.com, and let’s talk about how we can support you. VISION: To provide world class customer contact solutions to our partners. MISSION: To deliver total customer satisfaction in a passionate, relentless and impactful manner. FIVE PRINCIPLES: PASSIONATE | RESULTS | RESPONSIVE | TRUSTED | CUSTOM FIVE VALUES: INTEGRITY: Doing what is right, in an honest and ethical manner. RESPECT: Treating each other, customers and business partners with consideration and dignity. ATTITUDE: Embracing life with a passionate and relentless pursuit of excellence. Taking ownership and being accountable for solutions. TEAM: Dedicated to working together to accomplish goals through selfless commitment to work and community. APPRECIATION: Celebrating a culture of fun, achievement and gratitude.
- Website
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http://www.fivestarcallcenters.com
External link for Five Star Call Centers
- Industrie
- Outsourcing und Offshoring Beratung
- Größe des Unternehmens
- 1.001-5.000 Mitarbeiter
- Hauptsitz
- Sioux Falls, SD
- Typ
- In Privatbesitz
- Gegründet
- 1986
- Spezialitäten
- Inbound/Outbound Customer Contact, Technical Support, Literature fulfillment, Lead Generation, Text/Email/Chat Support, Data Entry, Platform Development, Appointment Setting, Troubleshooting, Customer Care, Retail, Reservations, Customer Experience, App Support, Product Support, Healthcare, Customer Service, Back Office Support, Data Entry, After-Hours Coverage, Overflow Coverage, Consulting, AI Integration, and Verifications
Standorte
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Primäre
6008 S. Sharon Avnue
105
Sioux Falls, SD 57108, US
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9111 East Douglas Avenue
Wichita, KS 67207, US
Employees at Five Star Call Centers
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Georgette Weavill
VP of Client Services | Call Centers | Account Management | Program Management | Client Retention | Building Relationships and Driving Growth in…
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Terri Almer
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Amy Patterson
Human Resources Manager at Five Star Call Centers
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Troy Holt
Operations Leader & Financial Strategist | Delivering World-Class CX as Partner & COO at Five Star Call Centers
Aktualisierungen
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We are strategic and thoughtful on developing commradery in our remote work environment. But our team also enjoys a bit of in-person team building once in a while. This week our managers got a little competitive against each other in the time honored tradition of Bingo. #CX #CallCenter #TeamBuilding
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Cheers to another another great networking event! Thank you Nextiva, SuccessKPI, and Cloud Tech Gurus for helping make this event at #CCWVegas possible. #CX #CallCenter John J. Ruby Jackie Gaudioso Petrilli Fred Stacey Taylor Kane Robert Serretti Lance Fried John Coulter
Our Cabana & Cocktails Party at CCW was a smashing success. A big thanks to Five Star Call Centers SuccessKPI Nextiva John J. Ruby Fred Stacey Robert Serretti John Coulter Jackie Gaudioso Petrilli Lance Fried Taylor Kane #CCWVegas #CX
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Rescuing Food + Storing Food + Distributing Food = Billions in Meals & Food Saved From Waste Feeding America works closely with their network to redirect 4 billion pounds of food destined to go to waste in the U.S. and put it in the hands of people that face food insecurity. Thank you to our team of Stars who did their part to help end hunger by #volunteering with Feeding South Dakota. Want to get involved? Check out Feeding America and find local organizations your can support in your communities: https://bit.ly/3wUMver #FoodInsecurity #Team #Communities #SouthDakota #SiouxFalls
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😎 What are you up to tomorrow #CCWVegas? Join Five Star Call Centers, Cloud Tech Gurus, Nextiva, and SuccessKPI for drinks and a light bites at Harrah's poolside. June 4, 2024 3-5 pm Harrah's Pool 🌴 RSVP - https://bit.ly/4bt9lJf #CX #Networking #CustomerExperience #LasVegas #Event #PoolParty Customer Contact Week John Coulter
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🌴It's time for the Cocktails and Cabana Party #CCWVegas! Join Five Star Call Centers, Cloud Tech Gurus, Nextiva, and SuccessKPI at Harrah's for drinks and a light bites. CX networking (and aloha shirts) are encouraged! June 4, 2024 3-5 pm Harrah's Pool RSVP - https://bit.ly/4bt9lJf #CX #Networking #CustomerExperience #LasVegas #Event #PoolParty Customer Contact Week John Coulter
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1 in 8 households in the U.S. experiences food insecurity. The Sioux Falls community is lucky to have great organizations like The Banquet that provide a safe place to enjoy a good meal. We encourage others in the community to volunteer to serve the guests at The Banquet. Thank you to our team of Stars that rose extra early to ensure a warm breakfast was served. #Volunteer #FoodInsecrurity #Sioux Falls #Team #ThankYou
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🌴What goes with #CCWVegas better than a cabana poolside? A Cocktails and Cabana Party! 🕶️ Join Five Star Call Centers, Cloud Tech Gurus, Nextiva, and SuccessKPI at Harrah's for drinks and a light bites. CX networking (and aloha shirts) are encouraged! June 4, 2024 3-5 pm Harrah's Pool RSVP - https://lnkd.in/gX4YvjFD #CX #Networking #CustomerExperience #LasVegas #Event #PoolParty Customer Contact Week John Coulter
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Technology shouldn't be a barrier to delivering great CX. That's why we work with our clients to utilize platforms that work best for their business, including internal or legacy programs. And when needed, integrate new programs to level up service. With one client, we integrated with AWS partner Local Measure to improve omnichannel service for their customers. Check out the case study. #callcenter #CX #AWS https://go.aws/3QTuNyT
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Our leadership team recently gathered for a bit of team building and left with a better understanding of what is on the horizon for Five Star Call Centers. We are passionate about CX and how leveraging technology enhances the experience. And we are excited and empowered for the future of our organization. Plus, there were some games involved 🎉 #CX #CustomerService #CallCenter
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