Five Star Call Centers

The buzz word for 2023 may be AI, but the technology is taking hold at call centers. Where should you be focusing on AI in 2024? Recruitment Training Agent assist Click the link below see the full video from Joel Sylvester on AI and contact centers. What AI do you think will make the biggest impact to call centers in 2024? #AI #CallCenter #ContactCenter #AgentAssist #AgentRecruitment #CallCenterTraining #CustomerExperience #CustomerService https://bit.ly/3YuG6jo

We are strategic and thoughtful on developing commradery in our remote work environment. But our team also enjoys a bit of in-person team building once in a while. This week our managers got a little competitive against each other in the time honored tradition of Bingo. #CX #CallCenter #TeamBuilding

Cheers to another another great networking event! Thank you Nextiva, SuccessKPI, and Cloud Tech Gurus for helping make this event at #CCWVegas possible. #CX #CallCenter John J. Ruby Jackie Gaudioso Petrilli Fred Stacey Taylor Kane Robert Serretti Lance Fried John Coulter

Rescuing Food + Storing Food + Distributing Food = Billions in Meals & Food Saved From Waste Feeding America works closely with their network to redirect 4 billion pounds of food destined to go to waste in the U.S. and put it in the hands of people that face food insecurity. Thank you to our team of Stars who did their part to help end hunger by #volunteering with Feeding South Dakota. Want to get involved? Check out Feeding America and find local organizations your can support in your communities: https://bit.ly/3wUMver #FoodInsecurity #Team #Communities #SouthDakota #SiouxFalls

😎 What are you up to tomorrow #CCWVegas? Join Five Star Call Centers, Cloud Tech Gurus, Nextiva, and SuccessKPI for drinks and a light bites at Harrah's poolside. June 4, 2024 3-5 pm Harrah's Pool 🌴 RSVP - https://bit.ly/4bt9lJf #CX #Networking #CustomerExperience #LasVegas #Event #PoolParty Customer Contact Week John Coulter

🌴It's time for the Cocktails and Cabana Party #CCWVegas! Join Five Star Call Centers, Cloud Tech Gurus, Nextiva, and SuccessKPI at Harrah's for drinks and a light bites. CX networking (and aloha shirts) are encouraged! June 4, 2024 3-5 pm Harrah's Pool RSVP - https://bit.ly/4bt9lJf #CX #Networking #CustomerExperience #LasVegas #Event #PoolParty Customer Contact Week John Coulter

1 in 8 households in the U.S. experiences food insecurity. The Sioux Falls community is lucky to have great organizations like The Banquet that provide a safe place to enjoy a good meal. We encourage others in the community to volunteer to serve the guests at The Banquet. Thank you to our team of Stars that rose extra early to ensure a warm breakfast was served. #Volunteer #FoodInsecrurity #Sioux Falls #Team #ThankYou

🌴What goes with #CCWVegas better than a cabana poolside? A Cocktails and Cabana Party! 🕶️ Join Five Star Call Centers, Cloud Tech Gurus, Nextiva, and SuccessKPI at Harrah's for drinks and a light bites. CX networking (and aloha shirts) are encouraged! June 4, 2024 3-5 pm Harrah's Pool RSVP - https://lnkd.in/gX4YvjFD #CX #Networking #CustomerExperience #LasVegas #Event #PoolParty Customer Contact Week John Coulter

Technology shouldn't be a barrier to delivering great CX. That's why we work with our clients to utilize platforms that work best for their business, including internal or legacy programs. And when needed, integrate new programs to level up service. With one client, we integrated with AWS partner Local Measure to improve omnichannel service for their customers. Check out the case study. #callcenter #CX #AWS https://go.aws/3QTuNyT

Our leadership team recently gathered for a bit of team building and left with a better understanding of what is on the horizon for Five Star Call Centers. We are passionate about CX and how leveraging technology enhances the experience. And we are excited and empowered for the future of our organization. Plus, there were some games involved 🎉 #CX #CustomerService #CallCenter