Customer Contact Week reposted this
VP Customer Experience | 2024 CX100 | CCW Advisory Board Member | CMP Certified Leader | CCWomen Core Member/Ally
In the next six years, 60% of CX positions will be roles we haven't even imagined yet. If you're passionate about where the future of customer experience is headed, Customer Contact Week is where you need to be. Having attended CCW for nearly a decade, I'm honored to now be part of the Advisory Board, working alongside experts from hospitality, healthcare, finance, retail, and more. Our collective goal? To elevate how customers experience our services, no matter the industry or contact center size. CCW is so much more than a call center conference—it's about the entire customer journey. From frontline agents to CEOs, everyone can gain invaluable insights here. It’s crucial for business leaders to empower their teams by bringing them to CCW, where they can learn, grow, and bring those learnings back to their organizations. As Vice President of Customer Experience at Broad River Retail a part of this stellar Board, I’ve seen firsthand the impact of this event and I’m excited to continue this journey of growth and innovation. Join me and experience it for yourself at Customer Contact Week – we can’t wait to see you there! Bit.ly/CCWNashville #BRR #CustomerContactWeek #CCWVegas #CX #CustomerContact #ContactCenter #CustomerExperience Charlie Malouf Manny Rodrigues Stacey McCormick Jocelyn Jones, M.A. William Woodman, CMA Tim Clouse