"In our view, many future AI winners will look more like historical offline stalwarts of the services world than the sexier SaaS-powered solutions that have dominated the past decade. That’s because — as technologies mature and AI-driven knowledge work moves up the stack to more nuanced tasks — there will be far less proprietary value in selling AI-generated outputs into firms, and thus far greater incentive for new firms to centralize AI productivity in-house alongside the irreplaceable, uniquely human aspects of the business." In our latest thesis, Brian O'Malley and Alex Brussell suggest: don't just sell AI tools into services firms, *be* the firm.
“Services as software” is the hottest thesis in venture. The idea is simple: use AI to generate knowledge work and sell it to service providers for less than the cost of human labor. But there’s a big problem here. AI-generated outputs are already becoming commoditized, and that process will only accelerate as models improve and prices anchor to other AI alternatives. So how do you create enduring value in AI x services? Don’t just “do the work” and hand it off to others — add a human touch and be the firm yourself. More on our latest investment thesis at Forerunner: https://lnkd.in/g6KKYivG