Gainsight

🚀 Negotiation is a game-changer when it comes to advancing your career, and we've got the perfect opportunity to sharpen those skills! Join our upcoming webinar, featuring Gainsight's Rachel Valiente Bush, Marija Skobe-Pilley, and guest host Anita Beck from SAP LeanIX. They’ll be discussing: 💪 Advocating for yourself 💡 Proven negotiation strategies 📊 Using data to showcase your impact To register your place, click here: https://lnkd.in/ebYaFY-X

🚀 New Blog Alert! 🚀 Our brilliant Senior VP of Product Management, Denise Stokowski, just dropped some serious knowledge on how to build AI products that put people first! 🤖❤️ In her latest piece with PowerToFly, she breaks down 3 key ways to make sure AI is working with us, not against us. From prioritizing empathy and ethics to making sure tech empowers (not replaces) people, this is a must-read for anyone passionate about the future of AI. Check it out and let's keep pushing for tech that uplifts us all: https://lnkd.in/gsbJYZ8P

Feeling like you’re constantly trying to keep up with the ever-growing customer expectations, all while making sure your team stays on point and profits don’t take a dip? We totally get it—and we’ve got something that’s going to make your life easier. Say hello to Gainsight’s new webinar series: The Secret Ingredient to Long-term Customer Success: Self-Sufficient Customers. It’s a 3-part series that’s here to help you create self-sufficient customers and level up your Customer Success game. Think of it as the Sha'Carri Richardson of customer enablement—speedy, impactful, and totally game-changing. 🏃♀️ Kicking off with episode one, “The Recipe for Success: Why Self-Service Platforms Are Becoming the Foundation of Modern Customer Success,” we’ll break down why companies everywhere are betting big on self-serve solutions. Spoiler: this isn’t just a phase—it’s the new wave. 🌊 🎤 Gainsight’s Brent Krempges and special guest Sarah Masterton-Brown from Mews will drop some serious knowledge on: ⭐ How to empower your customers like the ultimate duo (Deadpool and Wolverine style🦸♂️🦸♀️) ⭐Signs it’s time to add self-service tools to your mix ⭐How these platforms can free up your team, so they can focus on building those deep, long-lasting customer relationships that lead to retention 📅 When: Wednesday, September 4th 🕚 Time: 11 AM ET | 2 PM ET Whether you’re all about scaling smart or just want to keep ahead of the latest trends, this webinar is packed with insights you won’t want to miss. And let’s be real, who wouldn’t want to level up their Customer Success strategy? 👉 Save your spot and get ready to revolutionize your game: https://bit.ly/3Mx2C6g

🚨 AI is about to change everything—Operators. Practitioners. Innovators. Are you ready? 🔥 Ori Entis, co-founder of Staircase AI and SVP of Product for AI & Customer Success at Gainsight, is about to take you on a deep dive into the AI revolution on day 3 of the Hard Skill Exchange's AI Summit, happening this week. This isn’t your average tech talk—it’s where the sharpest B2B minds meet to unlock AI’s full potential for retention. 💡 Here’s what’s on deck at the Retention Panel happening September 5 at 11:30 AM –12:30 PM PT: ▪️ The must-have tech to keep your customers loyal—think of it as the "coziest sweater" of retention tools 🧥 ▪️ Where AI will be making the biggest waves in post-sales over the next 12-18 months (kind of like AI’s very own Eras Tour, but for business) 🎤 ✨ ▪️ How AI is transforming the roles of CSMs and Account Managers ▪️ The real deal on how AI is driving ROI and reshaping the future of your company—think “next season drop,” and you don’t want to miss it! 🔥 Sign up for free and join the convo: https://bit.ly/4dNjOQY Shout out to our fellow sponsors: Hard Skill Exchange | Attention | Gainsight | People.ai | Common Room | Nooks | Consensus | Persana AI | ZoomInfo | Fathom | RocketReach | LeanData | Mixmax | Revegy | PathFactory | Overloop AI | Alleyoop | Growth Era | AISDR| SalesAI | AiPath | Substrata | Cloudlead.co #AISummit

In the era of complex information overload, your customers want simple solutions that are easy to implement. G2’s 2024 Buyer Behavior Report confirmed what we already knew: Your customers’ top priorities are ease of use, fast results, and scalability. ⚡ If that’s the case, then your customer success (CS) team’s efforts should translate directly into increased revenue. 💰 And if that’s the case, then it’s time to make room on the GTM team for Customer Success. 🤝 It’s true that it’s much more expensive to acquire a new customer than to keep an existing one. The most efficient growth comes through keeping your current customers happy, and your CS team is in the best position to drive this growth. 🌱They can create proven processes that set your customers up for quick success—and long-lasting satisfaction. 🎯With a strong foundation, your customers will keep coming back for your products and services. Regardless of how brilliant and disruptive your product is, a considerable measure of customer satisfaction will come from how simple it is to implement and use. Keeping your customers satisfied depends on your ability to: 🛠️ Quickly make your product an essential part of your customers’ workflow 🚀 Help customers achieve the expected results 💼 Empower customers to communicate ROI to budget-conscious buyers When you change your mindset and view Customer Success as a revenue department rather than a cost department, you can create a holistic vision combining a better customer experience with long-term success. 🌟Read more in the blog post by guest blogger Bryan Brown linked here: 🔗 https://lnkd.in/g6aV8V85

We're super excited to catch up with the Dublin #CS community at The Customer Conference this September! 🎟 Have you got your ticket yet? Use discount code "GSTCC" to avail extra off when booking. To learn more and purchase you pass, click here 👉https://lnkd.in/gsGE6uEf 

🚀 Ready to take your Gainsight skills to the next level? Don’t miss Pulse Academy Live! 🎓✨ returning to Europe on 12 November 2024! Register today for an exclusive education workshop tailored specifically for Gainsight Admins to dive into advanced techniques and best practices and learn insider tips to supercharge your customer success strategies. Secure your spot today, and transform the way you leverage Gainsight CS! 🔗 👉🏼 https://bit.ly/3WZLJ94 #PulseAcademyLive, #PAL, #PulseEurope, #Gainsight, #GainsightCS, #CSEducation, #CustomerSuccess

🎮 Time to flex your innovation and show the world you're a GameChanger! 🌟 Nominations for the European GameChanger Awards are open till September 11th, and we’re celebrating those leveling up customer, product, community, and educational experiences with Gainsight. 🏆 Winners get the VIP treatment with a free ticket to Pulse Europe, epic keynote shout outs, custom awards & gifts, and more! Think you’ve got what it takes to be a GameChanger? Nominate yourself or someone who’s crushing it today! 👉 https://bit.ly/2VG8Aa0 #Gainsight #GameChangerAwards #PulseEurope #LevelUp

Does your CS game need a major glow-up? 🌟 We just dropped some 🔥 insights on how to take your CS strategy next-level by blending proactive community engagement, technology to streamline processes, and the critical role of customer education in improving customer retention and satisfaction. Imagine turning every post-sale moment into a power move that keeps your customers winning and boosts your results. 🙌🏼💸 👉 Peep how adding digital layers like LMS, community forums, and personalized support can boost retention, expand revenue, and make your CS program the GOAT. 🚀 Dive in here: https://bit.ly/3Z3phP0 #CustomerSuccess #DigitalCS #CommunityPower #GrowthHacks #CustomerExperience

Most businesses would love to have Popmenu's problem. They had more customers than they could handle—literally. Their CSMs were overloaded with customer accounts. Some had as many as 300, making it impossible for them to effectively track customer health or create meaningful relationships. 💼 🎯 The strategies that helped them grow quickly didn’t prepare them to handle the personalization side of business. Emily Bishop McBride, Popmenu’s product marketing manager, noted, “We were launching campaigns and setting up customer journeys, but didn’t have great visibility into how well they were actually moving the needle.” 📈 Popmenu needed to establish scalable processes that could effectively integrate with their existing tools, such as Salesforce. 📊Their various technologies were disjointed and disconnected, leaving them unable to leverage their customer usage data for product adoption. 🚀 The team at Popmenu wanted to level up their customer service and product experience (PX). They knew integrating their CS and PX tools would allow them to improve their efficiency, drive results, and connect better with their customers. Thanks to Gainsight CS and PX, they achieved that. 🎉 After implementation, they were able to: ⚙️ Rapidly automate time-consuming CS processes 📊 Quickly get up and running with Salesforce integration 💡 Gain actionable insight into customer health 🚨 Focus extra attention on high-risk clients by identifying potential churn before it occurs 💪 Double their productivity 🚀 Triple their NPS scores ⏳ Reduce the workload on their CSMs These dramatic results were just the beginning for the Popmenu CS team. They remade their entire digital programs based on the clarity they’ve gained into customer health. 🔗 If you want to read more about how Popmenu achieved measurable success and created a better customer experience with Gainsight, find the entire case study linked in the comments below.