Inclusion Cloud

When you integrate Salesforce and ServiceNow, you get the best of both worlds. This #integration expands the capabilities of each platform, ensuring that data flows seamlessly, unifying your front, middle, and back offices. The result is exceptional experiences for your customers, employees, and every part of your business. Want to know how it works? Our latest article breaks down the benefits and shows you how to maximize this powerful integration. 

In times of disruption—whether it's economic changes, tech advances, or global events—businesses need talent that can adapt fast. Find out why focusing on skills is the key to building #resilience.

Behind every National Hockey League (NHL) game, there's a whole lot of coordination happening off the ice. From perfectly prepped pucks and gear to blue line cameras set just right, coaches getting real-time data on their iPads, and game-day staff scheduled and ready—everything needs to be flawless. And let’s not forget about security protocols and ensuring fans have a smooth experience from their ticket purchase to the final buzzer. It all comes together effortlessly thanks to ServiceNow. This platform powers the behind-the-scenes operations that keep game day running smoothly and fans happy.

Check out our top 5 must-read blog posts of the week! 1. Salesforce & ServiceNow Integration: How to Boost the Capabilities of Both Platforms https://lnkd.in/eV6bCGNd 2. This Code Breaker Is Using AI to Decode the Heart’s Secret Rhythms https://lnkd.in/evUz5VQz 3. The End of Digital Transformation and the Rise of Business Model Innovation https://lnkd.in/e7zNCkip 4. Quantum Computers Could Help Hackers Defeat Encryption https://lnkd.in/eatD2cMS 5. Can AI Deliver Fully Automated Factories? https://lnkd.in/es6eRdv5 Follow us for more insights on business, technology, and emerging trends!

We recently explored the AI concepts of Retrieval-Augmented Generation (RAG) and grounding, both designed to boost the accuracy and relevance of AI responses. Which one do you think is more essential for your business? Share your thoughts and join the conversation!

Every #NHL game involves some serious behind-the-scenes coordination—everything from pucks to cameras and schedules has to be spot on. So, what keeps it all running smoothly? ServiceNow’s digital workflows are transforming National Hockey League (NHL) operations, providing real-time data for coaches and delivering a flawless fan experience. With automation that can save organizations over 10,000 hours a year, ServiceNow is the real MVP, making sure every game day is perfect.

We’re back with a new episode of The Cloud Connection, and we’ve got some exciting updates for you: - Salesforce is Bringing Agentforce to the Spotlight!  Marc Benioff just teased Agentforce, Salesforce’s new platform, ahead of its full reveal at Dreamforce 2024. This platform is all about empowering teams with autonomous agents and creating even stronger connections between systems.  - We Made the Inc. 5000!  We’re excited to share that we’ve been ranked as the 6th fastest-growing private AI company in the U.S. on the Inc. Magazine. 5000 list! Check out what’s driving our growth and what’s next for us.  - AI Takes Nascar Pit Stops to the Next Level!  Every millisecond matters in NASCAR, and Richard Childress Racing is using AI to optimize their pit stops with pinpoint precision.  Thanks for tuning in to this week’s roundup! We appreciate your support—don’t forget to subscribe for future episodes! #Inc5000 #Agentforce #AI 

Why is finding ServiceNow talent so hard? Check out our heat map to see what’s driving the high demand for these professionals and why they’re in such short supply. #ServiceNow #TalentShortage #SkillGap

Ready for a quick pick-me-up? Our new series, "One Espresso with Inclusion Cloud," breaks down complex #GenAI concepts into easy-to-digest insights. This week, it’s time for #RAG and #Grounding. Swipe through to learn more!

Thinking about building your own model or going with a ready-made option? Our new article breaks down the pros and cons of BYOM vs. off-the-shelf models to help you decide how to supercharge your Salesforce platform. #Salesforce #BYOM #AIModels