NelsonHall

The Helios platform aims to support organizations with >100 employees throughout their global expansion journeys, aiming to compliantly manage domestic and international employee populations from onboarding to offboarding... #HRTech #EmployeeEngagement #GlobalWorkforce #Innovation

Thank you Tech Mahindra for hosting me at your conference. The theme was Scale at Speed. TechM spoke about their use of #GenAI to drive faster software development and #AI to move workloads to the #cloud Their #BPS business uses tools enabling #WFH and cloud  An interesting case study was an airport remaining profitable during #Covid lockdown by creating a logistics marketplace NelsonHall

☑ Mixed market outlook for FY 2024, with positive comparable growth for selected vendors between 2-4% y/y. Accelerated investments in technology (GenAI) and expected improving margins in H2 ☑ No material reductions in demand caused directly by AI (yet). Clients increasingly interested in partnering with BPS providers on AI-based CX projects ☑ Continued headwinds for the ecommerce and high tech sectors. Strong client sector performance in automotive and financial services. Telecom volumes remain subdued ☑ Offshore delivery continues to grow at the expense of onshore with new capacity added in South Africa, Egypt, and emerging countries (e.g., Rwanda and Laos). More details => NelsonHall portal https://lnkd.in/dNWbuYYE #cx #cxservices #cxtransformation

Congratulations to Capgemini for being identified as a Leader in NelsonHall's 2024 NEAT Vendor Evaluation report for Supply Chain Transformation for Sustainability. Capgemini was recognized due to its ability to deliver immediate, sustainable benefits to its clients, and its capability to meet future client requirements quickly. Vaibhav Wardhan comments on this achievement below: https://lnkd.in/e8Mhhvfw #SupplyChain #SupplyChainTransformation #Sustainability #ESG #NEAT

In the evolving landscape of business services, my recent interactions with various service providers across procurement, F&A, and supply chain have shed light on some critical industry dynamics. I've observed a growing trend where consulting and advisory services are becoming increasingly integrated with last-mile delivery, offering clients a more cohesive and value-driven experience. This shift is a clear indication that clients are seeking not just strategic guidance but also the practical implementation of strategies. However, while this segment of integrated service delivery is gaining momentum, traditional BPO engagements and strategic consulting based purely on recommendations are facing significant growth challenges. The market is signaling a preference for partners who can not only advise but also drive tangible outcomes. As we navigate this transformation, service providers must adapt by enhancing their capabilities and aligning more closely with client needs. The future of consulting and BPO lies in bridging the gap between strategy and execution, delivering results that truly make a difference. #Procurement #SupplyChain #Consulting #Advisory #BPO #FnA #ServiceDelivery #BusinessTransformation #NelsonHall

NelsonHall’s “Operational Transformation Pressures & Initiatives – Healthcare Provider” report by John Willmott is designed to assist organizations in understanding the operational transformation requirements and initiatives of the healthcare provider sector: https://lnkd.in/e2p2QFhF #OperationalTransformation #HealthcareProvider

A new NelsonHall vendor assessment by Elizabeth Rennie analyzes Ramco Systems's offerings and capabilities in Payroll Services. Ramco is a provider of artificial intelligence and machine learning-infused ERP software and services, including: ✅ Global Payroll ✅ Enterprise Resource Planning (ERP) systems ✅ Aviation M&E MRO software ✅ Logistics software ✅ Services resources planning, which offers ERP for the services segment (staffing and contract workforce management) https://lnkd.in/euVnSRBR #HR #Payroll #ERP

This SPS / NelsonHall White Paper collaboration explores the importance of customer experience to revenue growth and the steps organizations are taking to enhance their customer experience to achieve that growth. The paper is based on interviews with 100 Customer Experience executives. These were equally split between the U.S., U.K., Switzerland, and Germany. The White Paper covers: 📈 Organizations’ current challenges and pain points in using customer experience as a growth driver  📈 Their vision of the future of the customer experience as a driver of growth for their enterprise  📈 The changes that need to be made to the customer experience function and CX technology landscape to support their vision for the future customer experience  📈 Their attitudes towards using third parties to transform their customer experience delivery For a deeper understanding of how to achieve growth through customer experience, be sure to download your copy of the White Paper here: https://lnkd.in/eykvNpag #CX 

I am launching my new NelsonHall project/report.   NelsonHall’s ‘Learning Services: Employee Lifetime Skilling’ project will help buyer organizations gain insight into learning services provision and how best to skill their workforces to meet future needs, while ensuring worker engagement, motivation, and retention. The project will also assist Learning Services vendors in promoting their offerings to buyer organizations.   Organizations are prioritizing talent retention and upskilling to ensure their entire workforces have the required skills and agility to adapt in a rapidly changing world of work. Such strategies will also help to offset the anticipated increase in employee turnover and vacancies, as candidates seek their next career move after “staying put” due to economic uncertainty. Candidates and existing employees have high expectations, wanting to work with the best employers who align to their personal values and offer ongoing learning opportunities and career progression. Focusing on lifetime skilling for all is non-negotiable. Project participation is free and is open to all relevant vendors offering Learning Services. Please contact me if you would like to participate.   You can follow the progress of the report on Twitter using #NelsonHall @NHInsight

Congratulations to Quantiphi for being named among AI and Analytics Leaders in the latest NelsonHall Wealth and Asset Management NEAT Report. Andy Efstathiou comments on this achievement below: https://lnkd.in/ge_h4_qA #WealthManagement #AssetManagement #AI #Analytics Reghu Hariharan Hadley M.