Oliver Wyman

Translating customer experience into greater shareholder value, find out how much AI will drive labor productivity in developed countries, three leadership principles for complex and uncertain times, and more in this week's Now You KnOW newsletter. #AI #CustomerExperience #Leadership

Looking to build real-life skills for real-life roles at Oliver Wyman? Try our Financial Services: Climate Change free virtual job simulation at Forage where you will get the opportunity to step into the shoes of a consultant at Oliver Wyman and replicate our team's everyday work. You'll learn key skills in data analysis, benchmarking, effectively communicating complex information, and more. Explore here > https://owy.mn/474A9OG #OliverWymanCareers #JobExperience #Skills

Delivering the right care, at the right time, in the right place is an oft-cited goal for healthcare providers. Could care at home be the next frontier? Thanks to advancements in technology, the scope of services that can be done at home, across the continuum, continues to expand. Our analysis shows that up to 40% of medical spending in the US can clinically be provided at home today. Projecting to 2035, we predict that up to 60% of hospital admissions will be feasible to be cared for at patients’ homes. We'll discuss how to navigate this shift at our Oliver Wyman Health Innovation Summit in September. Ahead of the event, dive into the data here > https://owy.mn/3XlLKWb #owhic #healthcare #health

Results from the Oliver Wyman Forum's recent global survey show that frequency of commercial airplane use continues to rise, with more and more travelers catching flights to their destinations. For airports to be more sustainable and accommodate this demand, the aviation industry needs concerted investments in everything from green tech to biometrics. More on how airports will evolve > https://owy.mn/4cyiBLK #Mobility #travel #Airports

The recent global CrowdStrike disruption is the latest reminder that all banks should have solid disruption/response strategies and best practices ready to execute under adverse conditions. Bank leaders should refocus and perhaps improve their customer and internal communications strategies. Celent's Michael Bernard shares best practices for digital bankers > https://owy.mn/4fZ1UMo #DigitalBank #Banking #RiskManagement

Nearly two-thirds of the global C-suite executives we surveyed mentioned organizational performance-related factors as the primary drivers or "transformative moments" that motivated them to pursue change. Learn more > https://owy.mn/4eqJvaH #Growth #BusinessInsights #Transformation

Imagine a store where 40% to 60% of human tasks are automated using AI. Stores can use AI and augmented-reality applications to quickly and remotely gauge what needs restocking, reducing trips between the aisles and the backroom. Learn more about how this solution can be a catalyst for cost-efficiency and productivity in retail stores > https://owy.mn/3yqYq4t #Retail #AI #Inventory

By equipping store associates with generative AI, they can transition from task-oriented roles to more customer-facing roles, ultimately driving higher sales and customer loyalty. Customer support is enhanced as generative AI copilots help store associates answer basic and complex customer questions, improving the customer service experience. Discover why Generative AI-powered stores are the future of retail > https://owy.mn/3MdH66r #GenerativeAI #AI #Retail

How can strategic cross-sector alignment and a standardized playbook help finance the climate transition? The financing needs of the climate transition are well understood, but developers, financiers, and insurers are experiencing challenges and blockers in providing the appropriate level and type of finance and risk management, hindering the pace and effectiveness of the climate transition. Our Partner Anthony Bice speaks to Rachel Turk, Chief Underwriting Officer at Lloyd's about how the insurance, banking and investment, and energy sectors can come together to unlock climate finance and drive the transition to a sustainable future. Watch the full interview > https://owy.mn/3YRpmW5 #TransitionFinance #OWClimate #Insurance

CEOs can’t toggle between “risk on” and “risk off” in an era of higher-for-longer interest rates and rapid innovation — they must drive growth and value simultaneously. Oliver Wyman Forum surveyed CEOs of NYSE-listed companies on how they are navigating emerging shifts in geopolitics, trade, technology, and people. Find out the results > https://owy.mn/4fQFnkS #CEO #Transformation #BusinessGrowth