Skilljar

✴️ 71% of customers expect personalized brand experiences. If you’re one of them, this is for you. ✨ A personalized demo of Skilljar. ✨ ✅ See features that are important to you ✅ Chat with a product expert about your top concerns ✅ Get an inside look at how category leaders use Skilljar Walk away knowing if Skilljar is right for your program in minutes (instead of hours searching online). Book a custom demo now: https://hubs.ly/Q02FsRVD0 #lms #skilljar #demo

👀 Imagine spotting churn before it happens. That’s the beauty of having a 360° view of your customers. ⚙️ Integrating your LMS with Salesforce is the first step. This power duo can enable you to: ✅ Break down training data silos. ✅ Uncover onboarding bottlenecks and blockers. ✅ Spot poor product adoption early. For example, Skilljar customers with Salesforce integrations have increased product usage by 200%. 📈 And that’s not all… 💥 See 4 more benefits here: https://hubs.ly/Q02MW-Nt0 #customereducation #lms #salesforce

🚀 Hot Off the Press: Your Guide to Smarter Training and More Revenue 🚀 We just dropped an interactive guide for manufacturing trainers "Product Education: The Unsung Hero Driving Higher Sales"—ready to grab your copy? 🔍 What’s Inside: ✔ Practical tips on how better training for your resellers, technicians, and other key partners can drive faster onboarding (and secure more revenue). ✔Tools to help you calculate the true cost of your current training and see the benefits of switching to a hybrid model. ✔A simple plan (worksheets) to help you turn education into your secret weapon for sales. 💡 Why Check It Out? If you're ready to give your audience a personalized, easy-to-access learning experience, our guide will help you crunch the numbers and prove the perks of a hybrid approach. 👉 Grab the guide (link in comments)

☝️ Top Customer Success Managers don’t onboard new users. They do this instead: Let customers onboard themselves. 💥 Self-serve Academies enable customers to learn whenever and wherever they want. They free up CSMs’ schedules. And they’ve reduced onboarding times by 75% for Skilljar’s customers.  👉 Here’s the catch… You need to do these 3 things for them to be successful: https://hubs.ly/Q02MnXLM0 #customereducation #customersucess #businessimpact

🙋♀️ There's one question Academy owners and education experts always ask—how do I get more from my content (aka how do I get learners to keep coming back for more?) Since you asked, we answered ✍ This month, we're giving you a behind-the-scenes playbook from Elyce Ladany & Robyn Kim from AuditBoard around all things Academy redesign: ⭐ How to overhaul navigation, including role-based paths ⭐ How to get other teams on board and invested in your program ⭐ How to build a buffer for your launch process ⭐ How to market the new look once it's live (a tale as old as time—just because you built it does not mean they will come) ⭐ How to prove (and celebrate) what your makeover accomplished So, grab your pencils and get ready to take some notes because these lessons will save you time and set you up for success 🍮

📉 15% churn is the reality for many new SaaS companies.  But it doesn’t have to be if they get these 2 things right. ⬇️ ✔️ Make a great first impression: Boost activation and reduce support tickets with a personalized welcome and onboarding experience.  ✔️ Guide customers to the “aha” moment: Train customers on how to derive value from your product with tailored learning journeys.  📈 86% of customers are more likely to stay loyal to companies that adopt such practices. See how category leaders like Asana use them to increase NPS by 19 points: https://hubs.ly/Q02M3qL30 #customereducation #saas #onboarding

📍The path to reducing customer churn is within reach. You just need to know where to look. 🔎 ✨ Your customers.✨ 73% expect companies to understand their unique needs, and you have an array of tactics for identifying them: ✅ Customer interviews  ✅ Email surveys ✅ Post-purchase feedback forms Pro tip: Focus on past customers too. Use exit surveys to uncover why they left, so you can take steps to prevent future churn. 💡Get 4 more proven retention strategies here:  https://hubs.ly/Q02LVJMq0 #customereducation #churn #retention

⌛ This drains hours from CE professionals’ days. But customers love it. 💗 ✨ Personalization. It’s hard enough customizing one training for multiple user segments — let alone doing it at scale. Yet 81% of customers prefer companies that offer personalized experiences and 71% expect employees to remember their name, support calls, and more. How can CE leaders offer tailored training (without straining resources)?  ➡️ Start with these 5 proven tips: https://hubs.ly/Q02LKGp60 #customereducation #personalization #tips

🌟 At Skilljar, we're dedicated to empowering all learners by ensuring that our platform is accessible to everyone. We're proud of our commitment to accessibility and inclusivity, as it’s essential to creating a truly impactful learning experience. We believe that learning should have no barriers, and we’re continuously working to ensure that our platform is welcoming and usable for everyone. 👉 Explore our VPAT page to learn more about our dedication to accessibility: https://hubs.ly/Q02LzZr40 #Accessibility #LMS

🗳️Customer Success leaders voted. ➡️ These are their top 3 priorities in 2024: ⚙️ Increase efficiency 💸 Drive revenue growth 📊 Prove business impact How can you achieve these goals amid shrinking CS resources and rising C-Suite expectations? Customer Education. However, not the dated 1:1 training that ties up your CSMs’ time. The new CE model that turns your customers into product experts — automatically. 👉 Get the framework for strategic CE: https://hubs.ly/Q02LnMzj0 #customereducation #customersucess #businessimpact