United Airlines

Sustainable aviation fuel (SAF) is arriving in Chicago. United is the first airline to purchase sustainable aviation fuel for use at O'Hare. SAF producer Neste will provide our airline with up to 1 million gallons of their MY Sustainable Aviation Fuel, with the first supply arriving in August. SAF is an alternative to regular jet fuel that can reduce greenhouse gas emissions by up to 85% on a lifecycle basis—from production to end use—because it's made from renewable materials. O'Hare joins Los Angeles, San Francisco, London and Amsterdam as the fifth airport where we've purchased SAF for operational use, among the most locations of any U.S. airline. It's just one more step in our ongoing efforts to fuel change, one airport at a time.

Military homecomings. Their honeymoon. Building a company. Family vacations. For more than 30 years, United has been a momentous part of the adventure for our customers Patrick and Kyla Q. Last year, the couple flew with their sons, Huck and Poe, to Accra, Ghana to finalize the adoption of their five-year-old daughters, Fae and Ama. 1,150 days after first beginning the adoption process, they were able to start their journey home to Charleston, South Carolina. (And you better believe the girls were immediately signed up for their own MileagePlus accounts! 😉) From their departure in Accra to their U.S. arrival, our team helped welcome them home to the United States as an *official* family of 6 with smiles, hugs and celebrations along the way!

✨Real texts✨ from our real interns. Part of the interning experience at United is a little something called flight privileges. On top of their amazing accomplishments with us this summer, they're maximizing those flight privileges. And they've got the texts that prove it!

One family, 248 years (and counting!) of collective service at United. In 1963, the late Ronald W. joined the line maintenance team at O'Hare. The following year, his brother Leo came on board as a pilot. As their careers at United grew, their families did, too. Leo's son became a flight attendant. Five of Ronald’s children went on to work at United as line planners, technicians, inspectors, and in ramp services. What an incredible family legacy...with no end in sight!

The United Airlines team recently worked through the most widespread technology outage the world has ever experienced. Here’s a letter I’m sending to employees and customers about rising to the occasion in the face of challenge:  This weekend the United team worked through the most widespread technology outage the world has ever experienced. It disrupted dozens of industries, including commercial aviation, which was perhaps the most severely impacted. Almost all our systems were hit and that meant more than 26,000 computers and devices had to be manually fixed by technicians, one at a time, at each of our contact centers and 365 airports around the world– all while running a 24/7 business during one of the busiest travel times of the year. Today, our operation is back to normal and for the last 24 hours our systems, tools and schedules have been stable - our recovery was quick (given the circumstances) but not immediate and I want to thank our employees and our customers for helping to get us through the past 36 hours especially. I was traveling with my family through Denver on Saturday and saw first-hand the tremendous hurdles our teams faced as they were trying to get our crews in position and support our customers and one another. I also felt the difficulty and challenges of customers who were just trying to get updates about their flight. But through it all, I also saw the empathy, patience, caring and kindness that our employees and our customers showed one another, even in the face of tremendous stress and uncertainty. And for that, I want to say thank you. We’re still closely watching summer weather which can be severe and unpredictable. We’re also doing some catch up to reunite our customers and their bags – we’ve even been using Fed-Ex to help expedite the process – but generally, I feel a lot better about the stability of our operation. I take a lot of pride in the culture of innovation we’ve built at United as well as the technological advancements that make travel easier for our employees and our customers. But when technology breaks down the way it did last Friday, I’m also reminded of how critical the human element of travel is to our success. At the end of the day, that’s what sets airlines apart and at United, our team showed the world what we mean when we say Good Leads The Way – from our digital technology teams, crew scheduling, the people in our contact centers, the Network Operations Center, and the folks who maintain our aircraft, to those at the airport who check you in, take care of your bags and help you board, and the people who fly our planes and deliver great service onboard. Thank you again to our employees and our customers for their resilience and resolve in the face of an unprecedented disruption. I hope to see you onboard this summer.

Nope, you're not seeing double! 👀 Twin brothers Jamil and Jalal P. are both United pilots. For their first-ever flight working together, they surprised a special guest with a ticket: their father. Talk about a proud dad moment. 💙 Read their story: uafly.co/4eJoGHF

☁️ "What does the view look like above the clouds?" ☁️ That was just one of the questions Orange Grove Elementary students had for our employees during a recent visit to the Houston school. Also on the agenda: talking about careers in aviation *and* a special delivery of over 500 headsets to help with the kids' online and bilingual classes. Thanks to Somos, our new Latino/Hispanic Business Resource Group, and the Latino Pilots Association (LPA) for making this day happen. There's nothing like a classroom full of future aviators!

Star(s) 'n stripes: Name a better duo. Happy 4th of July! 🇺🇸

Scott Kirby wanted to get this info on your radar. 👇

For everyone who's ever said, "I wish I had a Cold Brew on this flight." Starting July 1, illy Cold Brew is available for purchase on board all flights.