93Results for "Customer Surveys"
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Using Customer Surveys to Improve Service52m
Using Customer Surveys to Improve Service
By: Jeff Toister
Course
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Increasing response rates3m
Increasing response rates
From: Using Customer Surveys to Improve Service
Video
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Interpreting survey results2m
Interpreting survey results
From: Excel: Market Research Strategies
Video
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Collecting VOC (voice of the customer)4m
Collecting VOC (voice of the customer)
From: Six Sigma: Green Belt
Video
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Product Management: Customer Development1h 2m
Product Management: Customer Development
By: Jay Clouse
Course
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Surveys and Questionnaires for UX Projects1h 1m
Surveys and Questionnaires for UX Projects
By: Chris Nodder
Course
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Surveys and service observation3m
Surveys and service observation
From: Quality Standards in Customer Service
Video
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Retain existing customers2m
Retain existing customers
From: Generative AI for Small Businesses
Video
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Leverage surveys3m
Leverage surveys
From: CRM Basics: Unlock Business Growth through Relationships
Video
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Create a custom survey3m
Create a custom survey
From: Creating a Leadership Development Program
Video
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Choice, survey, and feedback activities8m
Choice, survey, and feedback activities
From: Learning Moodle 3.6
Video
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Creating a product roadmap using MURAL9m
Creating a product roadmap using MURAL
From: Mural for Business Analysis
Video
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Surveys: Traditional and video options3m
Surveys: Traditional and video options
From: Market Research: B2B
Video
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Establishing a survey goal3m
Establishing a survey goal
From: Using Customer Surveys to Improve Service
Video
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Using insight to improve service2m
Using insight to improve service
From: Using Customer Surveys to Improve Service
Video
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Exploring survey types4m
Exploring survey types
From: Using Customer Surveys to Improve Service
Video
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Recognizing employees for customer-centricity3m
Recognizing employees for customer-centricity
From: Customer Experience Strategy: Build a Customer-Centric Culture
Video
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Putting yourself in your customer's shoes3m
Putting yourself in your customer's shoes
From: Customer Service Leadership
Video
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Customer needs and satisfaction3m
Customer needs and satisfaction
From: Balanced Scorecard and Key Performance Indicators
Video
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Assessing service interactions5m
Assessing service interactions
From: Service Metrics for Customer Service
Video
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Measuring variation3m
Measuring variation
From: Eddie Davila's Everyday Statistics: Abridged Edition
Video
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Understanding survey limitations2m
Understanding survey limitations
From: Using Customer Surveys to Improve Service
Video
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Surveying the customer-centricity ecosystem3m
Surveying the customer-centricity ecosystem
From: Driving Business Growth Through Customer-Centricity
Video
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The use of year-over-year (YOY) surveys and audits4m
The use of year-over-year (YOY) surveys and audits
From: Driving Organizational Accountability for Diversity, Equity, Inclusion and Belonging
Video
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Customize your survey design4m
Customize your survey design
From: SurveyMonkey Essential Training
Video
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How to create measurable goals3m
How to create measurable goals
From: Setting Team and Employee Goals Using SMART Methodology
Video
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Key statistics on accessibility4m
Key statistics on accessibility
From: Premiere Pro: Captioning Video for Web and Social Media
Video
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Assessing service interactions5m
Assessing service interactions
From: Service Metrics for Customer Service
Video
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Use data to spot problems3m
Use data to spot problems
From: Managing Customer Expectations for Managers
Video
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Leveraging customer experience management to make magic3m
Leveraging customer experience management to make magic
From: Customer Experience (CX) Foundations
Video
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Managing Customer Expectations for Managers26m
Managing Customer Expectations for Managers
By: Jeff Toister
Course
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Step one: Conduct research2m
Step one: Conduct research
From: Customer Experience: Creating Customer Personas
Video