CV Aso
CV Aso
[email protected]
+44 7419 848891
I work closely with a team of other security officers as well as various other airport teams to ensure a seamless and positive
passenger experience. Additionally, I regularly participate in training sessions to maintain our high standards of screening, as
well as comply with the regulations set forth by our governing body, the CAA.
My duties also involve verifying identification and travel documents, as well as performing comprehensive security screening
on all individuals entering secure areas. This includes utilizing colour X-Ray images to identify the contents of passenger
belongings. Furthermore, I am trained to aid during any health, safety, or security incidents that may occur.
Duty Manager
Whitbread PLC - London / Gatwick Airport
November 2022 to April 2023
In my role as the duty manager, my primary responsibility is to ensure that all daily tasks are carried out in a timely manner
and that our guests have an exceptional experience.
This includes managing and mentoring our staff, ensuring they receive appropriate training and can effectively fulfil their
duties. Additionally, I am responsible for guaranteeing that the team and the work environment are following all relevant
legislation, health and safety regulations, and industry standards.
This involves making sure that both my team and I are fully knowledgeable and in adherence to health and safety policies
and procedures. I am also responsible for reporting and recording any hazards or accidents and ensuring the appropriate use
of equipment and protective gear. In the event of an emergency, such as a fire evacuation, I take the lead in implementing
and coordinating all necessary procedures and policies. Furthermore, it is my duty to ensure that external visitors are
following our standards.
As the face of the business, I am highly visible and actively handle guest complaints and booking arrangements. I am
passionate about training and mentoring my team to achieve outstanding results and providing them with opportunities for
professional development. In addition to overseeing daily operations, I manage the inventory of the hotel, including food and
beverage items and cleaning supplies.
Handling guest inquiries, complaints, and feedback in a professional and timely manner is also part of my responsibilities. I
work closely with the sales and marketing department to promote our hotel and maintain high occupancy rates. Lastly, I
maintain accurate and up-to-date financial records, which include budget preparation and financial forecasts. I implement
policies and procedures to ensure efficient operations and to meet our guests' expectations.
Training Officer
Mitie Care & Custody - Nation Wide
January 2019 to August 2022
Collaborate with stakeholders and team members to design and deliver high-quality training programs that meet the needs
of the government agency while overseeing the implementation of Training Plan and delivery of various programs.
Develop training materials, lesson plans, and training aids in alignment with government agency's policies and objectives
while continuously updating and improving training programs to ensure their relevance and effectiveness.
Identify training needs and work with subject-matter experts to develop appropriate programs. Utilize various delivery
methods to engage learners and enhance their knowledge and skills.
Evaluate the effectiveness of training programs through assessments, surveys, and feedback. Monitor trainees' progress and
provide feedback to facilitate their development.
Respond to training requests and ensure timely and effective delivery of services. Manage training logistics, including
scheduling, travel, and accommodations.
Follow established protocols and procedures related to government contracts and training programs.
Conduct training for both new and experienced colleagues to promote best practices and achieve compliance.
Deliver Train the Trainer programs, facilitate 'Upskilling' workshops for Training Officers to contribute to team members'
development.
Auxiliary Respiratory Nurse Lane Fox REMEO Respiratory Centre
April 2018 to January 2019
Assist patients to maintain all aspects of daily living activities in accordance with the patient's individual care plans, with
indirect supervision of the qualified nursing team.
Assisting with all aspects of personal hygiene and needs. Assisting with all
aspects of technical care and record keeping.
Assist Patients with complex procedures like, deep throat suction, tracheotomy care, PEG care, administering medication.
Driver/Support Worker
Sussex Health Care February 2016 to May 2016
Supporting individuals with learning disabilities and challenging behavior in their day-to-day tasks like personal
hygiene, dental care, eye care, skin care, dressing and undressing, nutritional care, feeding, moving and handling,
swimming, shopping, going to college and day center, cooking, driving individuals to various locations. Reporting to the
unit manager and/or person in charge of any faults and/or concerns.
Trainer
Active Care Group - Sevenoaks May 2014 to February 2016
Education
NVQ level 3 in Health & Social care
Active Assistance Academy March 2014 to May 2016
Shrewsbury College
June 2013 to October 2013
Key Skills: