WHO WE ARE

Our mission is to liberate organizations by putting AI to work for them and their people.

Our Vision

Our vision is to lead organizations on a transformative journey towards AI-driven organizational processes and services, infusing intelligence and ease in the workday.

We orchestrate service management across the organization using generative AI that taps into specialized data accumulated from thousands of customers and millions of users. With zero setup required, our conversational AI manages employees’ requests, assists with queries, and accelerates the resolution of issues.

IT Pros and Service Management leaders become pioneers, enabling productivity to thrive. Now employees can do what they’re meant to do, and organizations are free to fulfill their purpose.

A cartoon whale using a large telescope mounted on a tripod.

“At SysAid, we have a profound understanding of our customers’ challenges and needs, and we build our solutions for just one purpose: to provide our customers with a single, holistic solution that allows them to deliver a first-class service to their organizations.”

SARAH LAHAV | CEO

Sarah Lahav

What

We Believe

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Customer is our compass

We sweat the small stuff (and the big stuff), so all our amazing customers don’t have to.

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Overcome obstacles

When things don’t work, that’s when we get to work — pushing through problems and pulling off the impossible.

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Excellence or bust

We don’t sign off on work until we absolutely nail it — no excuses, no exceptions, just excellence.

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Fiercely collaborative

Once you join the flock, you fly higher than ever — after all, birds of a feather rock together.

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Everything we do, we go all out — whether it’s giving back to our community, or driving the industry forward.

Getting IT Done
Since 2002

  • 2024

    General Availability of SysAid Copilot announced, embedding generative AI into ITSM.

  • 2023

    Appointment of new
    CEO, Avi Kedmi

  • 2023

    Honored by TrustRadius
    with Tech Cares Award for
    Corporate Social Responsibility

  • 2023

    SysAid wins SIIA CODiE Award
    for Best IT Management
    Solution once again

  • 2022

    SysAid is Recognized in Gartner’s Magic Quadrant for IT Service Management Tools For The 2nd Consecutive Year

  • 2022

    SysAid wins Gartner Peer Insights Customers’ Choice Award For The 2nd Consecutive Year

  • 2021

    SysAid is Recognized in Gartner’s Magic Quadrant for IT Service Management Tools

  • 2021

    SysAid wins Gartner Peer Insights Customers’ Choice Award and continues to be a leading ITSM vendor

  • 2020

    SysAid wins Tech Cares Award from TrustRadius, in light of innovation in technology to support our clients during the COVID-19 pandemic.

    SysAid wins SIIA CODiE Award for Best IT Management Solution

  • 2019

    SysAid ranks #1 in G2 Momentum Grid® for Service Desk

  • 2018

    SysAid announces $30 million investment to deepen its commitment to improving productivity of IT and operations in mid-market organization

  • 2014

    Cloud Awards named SysAid the “Cloud ITSM Solution of the Year”

  • 2012

    Reached 100,000 happy admins

  • 2002

    Company
    founded

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