Energy billing & payments

Having problems with your energy bill or are you unhappy with your energy repayments? Our guides can help you find out how to resolve your issue and may even help you exit your contract without paying a penalty charge.

How to complain about your electricity, gas or energy bill

How to complain if your energy supplier sends you an incorrect bill, puts up its prices, or wants to charge you an exit fee.

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Template Letters

Free download

Letter to complain if your energy supplier overcharges you

No-one wants to pay more than they should for their energy use. If your energy supplier has overcharged you, make a complaint using this template letter.